Harry's on the Hill
Asheville, NC
Filter Reviews by Keyword
By Type
33 Reviews of Harry's on the Hill
Had an appointment at 9:30 am for an oil change. Sitting at the dealership...I asked about my truck at 1:00 pm. It is now 1:25 pm. I was told that my truck was not worked on this morning at all...still w at the dealership...I asked about my truck at 1:00 pm. It is now 1:25 pm. I was told that my truck was not worked on this morning at all...still waiting.. Very frustrated. More
I came in on a Saturday for an oil change and tire rotation. My appointment was for 9:00 A/M, they got me back at 9:11. My truck was ready at 10:53. I didn't mind the wait when an outstanding servi rotation. My appointment was for 9:00 A/M, they got me back at 9:11. My truck was ready at 10:53. I didn't mind the wait when an outstanding service advisor named NATHANIEL REYNOLDS told me his was sorry that my service took so long. He stated they were short of help. I totally understood and will be back. More
I contacted the dealer about buying a slightly used 2020 Yukon that was advertised with 8567 miles on it with 22" factory wheels. It wasn't until the 3rd call during negotiations that they told me the Yuko Yukon that was advertised with 8567 miles on it with 22" factory wheels. It wasn't until the 3rd call during negotiations that they told me the Yukon now had over 11,000 miles and they swapped the 22" factory wheels with 20" factory wheels. I came away feeling they don't operate in good faith. More
Vacation Breakdown! We purchased a Buick from our hometown in Tennessee and went on our first vacation, but unfortunately broke down (bad fuel pump). When we contacted O We purchased a Buick from our hometown in Tennessee and went on our first vacation, but unfortunately broke down (bad fuel pump). When we contacted OnStar for a tow, we were towed to Harry's On The Hill. We had our hometown dealership contact them to let them know we were coming. When we arrived, Kim was eager to help and get us going again. Unfortunately, we had to rent a car and finish our vacation, but Kim helped make sure we were taken care of and updated us daily about our car. Great service, long time dealership dedicated to customers. More
Jaclyn is a great representative of Harry’s. She was professional, courteous, & helped make my overall buying experience as good as possible. I recommend Harry’s to anyone looking for a vehicle. professional, courteous, & helped make my overall buying experience as good as possible. I recommend Harry’s to anyone looking for a vehicle. More
Antennae Problem In August I brought my 2017 Buick Cascada in for a radio reception problem.It wad diagnosed and was told that the antennae was bad.They had to order a In August I brought my 2017 Buick Cascada in for a radio reception problem.It wad diagnosed and was told that the antennae was bad.They had to order a new one. I went in to.have the new antennae installed and was tod that the sharksfin antennae wad no longer available and wad shown the substitute. It looked like a coat hangar .It dif not git the sleek look of my convertible.I refused it . Harrys said that was the only one available.I called GM on numerous occasios2 and they would not even respond. My last hope was talking to the service manager.Frank was very apologetic and said he would do everything he could to secure the old antennae.It took about 2 months but he came through.Great job Frank!!!! To this day GM has never responded. To Harrys on the Hill and Frank Thank you Walt Elfert More
Very disappointed anytime I have ever needed work done to the body of any vehicle I've owned, I have used Harry's. Never Again. I dropped my truck off for almost an ent anytime I have ever needed work done to the body of any vehicle I've owned, I have used Harry's. Never Again. I dropped my truck off for almost an entire day, picked it up and nothing had changed. There was no note telling me that it had even been looked at. I called the body shop back twice with no response. I called the head of that department, no phone call back. Very unprofessional. They have made thousands on me through the years, but that's the last time they will ever make a dime on me. They don't care whether their customers are happy or not I guess. More
They didn't have to go the extra mile. But they did. I did not buy my 10 yr old Acadia from Harry's. I had tried two other repairman before going to Harry's. They went above and beyond to g But they did. I did not buy my 10 yr old Acadia from Harry's. I had tried two other repairman before going to Harry's. They went above and beyond to get GMC to offset the repairs costs for me. They helped me out with a rental and they were always kind and professional. I highly recommend their service department. A special thanks to Cass in rentals and Frank the service manager. More
Very professional and hard working This dealership is very professional. Trevor was extremely helpful. He stayed in touch with me for over two months about the vehicle I inquired about. This dealership is very professional. Trevor was extremely helpful. He stayed in touch with me for over two months about the vehicle I inquired about. He was not pushy and was very responsive. I will use this dealer again and will adivse everyone that I know about them. More