Hare Chevrolet

Overchared on a 2017 Equinox that already had 40,000 miles on it before I met my wife and included insurance ! miles on it before I met my wife and included insurance ! More

Typical dealership games when it comes to purchasing a vehicle. Salesman says someone else is interested in the same vehicle, trying to force you to put money down to hold the vehicle. Say they’re not m vehicle. Salesman says someone else is interested in the same vehicle, trying to force you to put money down to hold the vehicle. Say they’re not making any margin on the sale, thus there’s no negotiation in price. Salesman never followed up despite my stated interest in a vehicle. My assessment is they are a high volume dealership and put little value or effort in the customer experience. They figure if you don’t buy the vehicle, someone else will. Disappointing! More

I have been to Hare twice and both times were disappointing. I had a minor issue where the black bowtie emblem broke off as a family member left the tailgate up and it popped off when it hit the disappointing. I had a minor issue where the black bowtie emblem broke off as a family member left the tailgate up and it popped off when it hit the garage door. I went and asked for a quote to repair and replace and the parts girl seemed a little annoyed to have to go outside and look at the issue. After looking at the issue, she found the part number and said it would be $60 just for the part and likely 3-4 of labor to change out the broken emblem as they would likely need to remove the silver bar that it attaches to. I found the replacement part on Ebay for $21 and it literally snapped into the silver bar and took approximately 5 seconds to snap into place. My next issue with Hare was when one of my USB-C ports in the rear of the center console went out. Shawn the service manager said that the usb-c port was "mangled" due to improper plugging in and therefore would not qualify as a warranty repair. My kids aren't super delicate, but they use the USB-c port alot and from the naked eye there was no difference between the broken port and the one right beside it. Anyways - I didn't feel like they were trying to help, rather place blame on kids that use it. They ended up giving me a quote for $246 to replace the "mangled" usb-c. When I went to pick it up, they added a $35 shop fee charge with the description that they used $35 worth of "shop supplies" to replace the usb-c. I get that there may be a "shop fee" charge, but common sense would tell you that they didn't use $35 for this job. If this is a charge for every repair, at the very least, it should've been disclosed on the quote for repair. The actual USB-C replacement part was $29 (they charged $66) so had I known they were going to add $35 I wouldv'e just ordered the part and tried to replace it myself. I'm all about supporting local businesses but when they are super greedy and don't look out for the customer, I will take my business elsewhere. I requested a call from the owner and never heard from anyone... More

I have purchased a vehicle and went out of my way to visit Hare Chevrolet. I am also shopping for a new vehicle. I brought my vehicle I purchased at Penske to Hare for work on a broken sunroof. They visit Hare Chevrolet. I am also shopping for a new vehicle. I brought my vehicle I purchased at Penske to Hare for work on a broken sunroof. They fixed the sunroof for a hefty price - over $2000. I assume this was a fair price. Shortly after, the sunroof would click when closing, sometimes skipping. It still operated. Now it has completely broken, so I took it back to Hare. After diagnosis, the service technician told me this time is was the frame, whereas last time is was the arms, and it was over $1200 this time. I challenge that they are using more of a part-change (fix the effect) as opposed to a root cause organization (fix the problem). I spoke with the service manager, nice enough, but offered no solutions, but told me the service technician did not tell me the correct story. Without resolution I will take my business elsewhere and recommend you do the same. More