Harbor Hyundai

James (and Kevin) were truly exceptional in every way! They made the buying experience so seamless from the first inquiry to the close of the deal. They took so much time and care to show us every detail They made the buying experience so seamless from the first inquiry to the close of the deal. They took so much time and care to show us every detail of the car and answer every question. We could not be more thrilled! I recommend everyone see James when they want to buy a new car. More

They had a great selection of the model I was looking for (Ioniq 5) and the sales staff was just great. Daniel, our sales associate, took a lot of time with us and stayed well past quitting time on the day (Ioniq 5) and the sales staff was just great. Daniel, our sales associate, took a lot of time with us and stayed well past quitting time on the day we bought the car. If you like no pressure car shopping, as I do, then I highly recommend Harbor Hyundai. More

Throughout the years Scott, Rodrigo , technician Jose and now newly adjoined team member Brad have shown optimal excellence in customer service with a humane and transparent nature. This ethic and character now newly adjoined team member Brad have shown optimal excellence in customer service with a humane and transparent nature. This ethic and character trait is found few and far between. I would absolutely recommend Harbor Hyundai of Long Beach for quality in customer service, communication, timeliness, and authenticity. Work is performed the first time efficiently and with heart as if it were there own vehicle being performed upon. More

Very pleasant experience. No pressure. Sales person, Daniel and his manager Juan were polite and efficient. Paperwork was ready in advance and there were no hiccups. This No pressure. Sales person, Daniel and his manager Juan were polite and efficient. Paperwork was ready in advance and there were no hiccups. This dealership is highly recommended. More

They wnt all out to please customer I would reccomend to anyone make you proud that you did business with them anyone make you proud that you did business with them More

I bought my car from this dealership and exclusively get it serviced there as well. Today I went in for a regular 45k check. I have been having problems with my oil consumption and have discussed this with it serviced there as well. Today I went in for a regular 45k check. I have been having problems with my oil consumption and have discussed this with Scott Jones previously. Scott was always so helpful and never spoon fed me any dealership BS. Before today I have always felt like the dealership wasn't too bad of a place to wait and the customer service was exceptional, I wasn't talked down to as a woman. Until today. I brought my car in at 9am for my appointment with Bradley. I explained to him that I have been having issues in the past with my oil light never coming on, as well as the check engine light. He explained that measures need to be extreme to have the lights come on and if there is oil starvation and the engine is working the light won't come on. I told him about my past experience with my car burning oil for no reason and of it stalling and shutting off while driving, caused by no oil in the engine. His response, "I'm not sure, maybe that's just how Hyundai designed it" I responded with "dangerously?" he laughed. Told me my car is probably fine and he will make sure they do an inspection to please me. I told him that I had started an oil consumption test before and I know the piston oil rings were not heat treated properly. The solution he came up with was to dismiss the 45K check up and just do an oil change. I was waiting at the dealership and he said it would take up to 2 hours. I didn't mind waiting. I could go into detail about having doubts of how the coffee machine was cleaned adequately, how the music was the same 5 songs on repeat and how there weren't snacks of any kind. But hey, I chose to wait. That's on me for staying. 3 hours later Bradley came to me to tell me "Apparently, this a bigger problem than he thought" (no duh, I told him that 3 hours ago when I handed him the keys to my car.) He went on to explain to me everything I had already told him as if he had never heard it before. I let him finish explaining and said "yes, I know." He made it a point to let me know that his co worker told him to keep me here longer than 2 hours because they weren't sure if they were gong to need pictures of the engine. He took no accountability for keeping me in the dark. Another 2 hours later my car was ready to be taken home. I will admit I was hungry, and tired from waiting 5 hours for what was supposed to be a 2 hour max. Bradley told me what was going on and how a consumption test worked, even though I requested it and explained what it was that morning. I asked for his card because he did not display it on his desk like the other representatives, he reluctantly handed it to me. I asked for his manger's card as well and he flat out said,"the manager doesn't have a card and probably isn't here today." I had waited 5 hours for an oil change and for this man to figure out I was correct and needed an oil consumption test. I let him talk down to me all day and re-explain everything I had already explained to him. I was not going to leave without a manager's card. I looked at him so politely and calmly said,"I waited 5 hours, I can google this place and find it myself or you can give me the manager's card. You choose." he told me "Okay no reason to get upset I'll see if he is here." Obviously the manger was there it was 3pm on a Wednesday. The manager gave me his own card along with his boss' card. Bradley asked his manager if they could take care of my oil change and they did. I did not ask for their cards to get a free oil change, I wanted to be spoken to like a person. Having Bradley talk down to me, telling me the problems I was having with my car were “normal” that my car was designed to stop mid traffic and stall. I knew what was wrong with my car when I handed Bradley the keys at 9am, I understand that everything needed to be re examined but I did not need to be spoken down to. The customer service Bradley provided was the worst. More

They are very disorganized and unprofessional! !! It's been over 3 months and I have been driving a car that is not even registered to my name, they have not completed my DMV paper work untill I c !! It's been over 3 months and I have been driving a car that is not even registered to my name, they have not completed my DMV paper work untill I called them. They don't answer your questions and all they do just passing your call to different person, even the sales person "Miguel" called and told me bunch of lies and now not even him is taking any responsibility for their mistakes. I don't recommend nor advise any one make business with Harbor Hyundai dealership. Very bad business practice and customer service, if I dad an option I would have give the 0 rating.... More

Just serviced my car and service rep Meshlin nino was great! She was friendly, knowledgeable, and serviced my car with ease. I appreciate it! Thank you! great! She was friendly, knowledgeable, and serviced my car with ease. I appreciate it! Thank you! More

First yearly car service experience was awesome! Easy to book online and friendly staff worked hard to get my car worked in an hour and half! Thanks to Bradly for helping me through out my visit. Hi Easy to book online and friendly staff worked hard to get my car worked in an hour and half! Thanks to Bradly for helping me through out my visit. Highly appreciated. More

Our total experience at Harbor Hyundai wa exceptional! We were greeted with a warm welcome by Jay Sanchez and the rest of the staff. jay was able to answer all of our questions and efficiently facilitate We were greeted with a warm welcome by Jay Sanchez and the rest of the staff. jay was able to answer all of our questions and efficiently facilitate the process. This is our third Hyundai and third dealership. This was our best experience yet! More