Hanna Imports

Simple and friendly but long wait Brian the internet associate was quick to respond to my internet inquiry and helpful in answering my questions about the vehicle. Philippe was very co Brian the internet associate was quick to respond to my internet inquiry and helpful in answering my questions about the vehicle. Philippe was very considerate of my time and was willing to communicate with me during times that were convenient for me. He helped me reach a deal I was comfortable with and I never felt pressured. The only complaint is the amount of time we spent waiting for the finance dept. Saturday’s are very busy. I suggest purchasing on another day of the week. More

Great Experience First time to this dealership and had a great experience. After test driving multiple cars we finalized Volvo XC90. Got good price and they even helpe First time to this dealership and had a great experience. After test driving multiple cars we finalized Volvo XC90. Got good price and they even helped me fix certain things within the price which I pointed out after getting the car inspected. Alex, Carlos and Bobby explained each and every aspect of the car and finances to my satisfaction. More

Amazing experience start to finish! Nick was an amazing sales person! He followed up after our test drive and was very understanding of our complicated situation! We never felt pressured Nick was an amazing sales person! He followed up after our test drive and was very understanding of our complicated situation! We never felt pressured into buying the car! We came back two days later and Nick did a great job when it came time to work numbers! We couldn’t have had a better experience!! More

Good dealership I truly believe they worked well with me in order to make this purchase happen. The dealer and I have put numbers down and worked a way for this to be I truly believe they worked well with me in order to make this purchase happen. The dealer and I have put numbers down and worked a way for this to be possible. Very patient while looking cars and lots of options for a decent price. More

Great Dealer Philippe was extremely helpful throughout the process and was always available to answer our questions. The car we were interested in was in really gr Philippe was extremely helpful throughout the process and was always available to answer our questions. The car we were interested in was in really great shape, at an affordable price, and an overall perfect fit. I felt very well taken care of and would definitely consider buying a car from Hanna in the future. More

Overall good place to buy used cars Great selection of good looking cars, good customer service and good sales representatives, however detailing crew needs serious work. If you are look Great selection of good looking cars, good customer service and good sales representatives, however detailing crew needs serious work. If you are looking for a well priced car this is a good place to start looking More

Very Helpful Everyone at Hanna Imports was very helpful and friendly. Buying a car can be a stressful thing unless you are looking at Hanna Imports. My salesman Ni Everyone at Hanna Imports was very helpful and friendly. Buying a car can be a stressful thing unless you are looking at Hanna Imports. My salesman Nick was great. Thank You all! More

Sloppy and Unprofessional I inquired online for a BMW 2-series. I came in and test drove a black car that I wanted. My salesman sent the application to the bank, then I got app I inquired online for a BMW 2-series. I came in and test drove a black car that I wanted. My salesman sent the application to the bank, then I got approved and started signing the paperwork. Then the manager informed me that my salesman had made an error and sent the application for a different car on the lot. He told me I would have to DOUBLE my down payment in order to take the car home. I refused. They then wasted another 3 hours of my day resubmitting the application and I finally signed the correct paperwork. They did not clean the interior of the car at all, it was a mess comprised of smudges and grime in every crevice I could see. There were two paint spatters on both front rims that they claimed would be removed prior to me taking the car home. Upon parking the car at home, I noticed the paint spatters were still there on my rims. I will never return or recommend Hanna Imports. More

Add-ons were ridiculous as was the finance manager! To be clear, our salesman was FANTASTIC and I do think we received a fair price. The issues are a little deeper. After negotiating a cash price for To be clear, our salesman was FANTASTIC and I do think we received a fair price. The issues are a little deeper. After negotiating a cash price for the car, a new charge was added to the quote. A $400 cell phone app that we specifically stated we didnt want. On top of that a ludicrous "doc fee". Again these were added after the price was settled on. These items were deemed non-negotiable. Had my daughter not already fallen in love with the car, I would have walked. Things went downhill when we met with the finance manager. It was obvious when we first met that he was either mad about something or was the most arrogant man in Raleigh. I had seen him earlier in the evening because he actually "strutted" around the dealership. I didnt realize this was still a thing. Anyway, when paying for the car I paid with cash. The FM acted like I had spit on him and actually rolled his eyes at me. He claimed they dont take cash in that amount because of all the extra paperwork. The paperwork was a single IRS document with 3 blanks requiring info. He then called the salesman into the office to berate him in front of us about having a customer paying with cash!! Who does this??!! Altogether, my experience was not one that will be repeated. Hanna Imports needs to consider a different training method for their managers and think twice about their fees and add-ons. More

Steer I found a car there that’s hard to find at a fair price. I was offered a fair trade in amount for my previous car. Good trade I found a car there that’s hard to find at a fair price. I was offered a fair trade in amount for my previous car. Good trade More