Hanna Imports

Hanna Imports My review from start to finish. I believe my experience was good overall. My sales consultant Zach was friendly and courteous. He himself should have My review from start to finish. I believe my experience was good overall. My sales consultant Zach was friendly and courteous. He himself should have 5 stars for customer service. I found this dealership through truecar.com They had the car I wanted at a great price. Pricing and value also receives 5 stars. Did not take too long to get everything done. Timeliness also about 5 stars. The dealership has a great selection and very good prices. The review about customer service on here I dont understand. I had a great experience overall. Now for the cons in my case. The car had some scratches I would have wanted them to take the scratches out. I know its a used car so it happens but I have a friend at a body shop so I will have to have him take care of that. The vehicle drove well had a clean carfax. The only part about my experience that was probably not perfect to me was financing. The rate I got was great vs others but I still would have like to have gotten better. I realize that this is based on my credit so for my credit I believe it was great rate. There was a point where I told the sales consultant what I could afford and what I could pay and he went to financing and by the time I was doing the final paperwork. It was not the rate we talked about. Now I agree it wasnt a binding agreement and they may have gotten me the best they could but I felt a bit in the dark on this. They first came back with outrageous offers of extremely high interest but I think that part was a misunderstanding. I do appreciate the work financing did to find me the best interest rate that I was comfortable with, however on the final paperwork the rate was not what I asked for, it was close enough but I was not what I agreed upon. Im not the type to put up a huge fuss for these things but that process of financing and the scratches on the was the only parts I didnt agree with. I would say 2.5 stars but not an option. My standards are very high being in management myself. Overall the process went smooth and good service just some bumps in financing and appearance of the car. More

Great price, but service is not perfect The best news to start with. The price for the vehicle we bought could not be duplicated elsewhere. We got a 2015 vehicle with less than 15,000 mile The best news to start with. The price for the vehicle we bought could not be duplicated elsewhere. We got a 2015 vehicle with less than 15,000 miles on it. I shared this information with another salesman I have worked with elsewhere and he was honest stating he could not duplicate that cost. On KBB it was actually under the bar for sales from dealership and they were honest about cosmetic damage not on the CARFAX report that was not visible to anyone as well. Angela was our sales person and she was very helpful. The description online of vehicle was not correct noting as SL while it was a SV in reality. The financing person pushed extended warranty aggressively so be prepared to say no thank you multiple times. There are not a lot of people wanting to sell you cars here and the ones that do are busy so don't expect this to be a quick experience as it took me probably five minutes to find someone that was even willing to take back the plate and keys to the car I initially test drove! So if you find a vehicle price online you like then you should give them a try and definitely try to get Angela to help you through the process. More

customer great experience great price 2,000 below Kelly blue book sales men bill was great made sure i was completely satisfied will defiantly do business wit great experience great price 2,000 below Kelly blue book sales men bill was great made sure i was completely satisfied will defiantly do business with this dealership again restored my faith in car dealers again. More

DON'T DO IT!!! DON'T DO IT! they are low down, dirty dogs here who will sell you a rebuilt/totaled vehicle with a shoddy title and altered carfax in a MINUTE. they s DON'T DO IT! they are low down, dirty dogs here who will sell you a rebuilt/totaled vehicle with a shoddy title and altered carfax in a MINUTE. they sell complete wrecks with a shiny coat of paint. recently purchased a vehicle here and after a day or two, noted tons of things wrong with the car, up to and including FRAME DAMAGE. this dealership SUCKS and they will play you! NO NO NO NO NO. you have been WARNED! More

I am a very happy customer No pressure and not only was I am a very happy customer No pressure and not only was Brandon helpful and knowledgable but I was impressed with every associate I met with from t I am a very happy customer No pressure and not only was Brandon helpful and knowledgable but I was impressed with every associate I met with from the guys that detailed the cars to the Mechanics After I purchased my car I had a problem a couple days later and the owner sent me to the repair shop and fixed the problem Stupid me it was the gas cap not tightened When I was at the shop the Machanic noticed that the wheel well cover was torn so he replaced it at no charge I purchased cars from ford honda and bmw in Cary and not yet received the personnel service I received at hanna imports I give them a 10! Nice place nice salesman and owner I plan to purchase my next car from them soon Love my roadster! Alan More

You have been warned. This is a low-down dirty car dealership. The prices, which are great prices, are for JUNK cars. You have been warned. I'm so glad I didn't waste too much time or buy from thes dealership. The prices, which are great prices, are for JUNK cars. You have been warned. I'm so glad I didn't waste too much time or buy from these clowns. Run away, run very far away. Google Hanna Import Reviews, there is nothing but bad news coming from this place. This dealership will not get my money. STAY AWAY FROM HANNA IMPORTS!!! More