Hanlees Napa Chrysler Dodge Jeep Ram

My car seems to be well taken care of. I’m happy with the quality of the service team member’s communication. I’m happy with the quality of the service team member’s communication. More

They did not really know much technically about my problem. They also fabricated a false story about my radiator having a leak and needing repairs. It has not leaked at all. So I do not trust them to problem. They also fabricated a false story about my radiator having a leak and needing repairs. It has not leaked at all. So I do not trust them to advise me honestly. I have seen this pattern many times and will tend to avoid them in the future. More

They were able to repair my AC and flush all my fluids . Because of parts availability they could not replace brakes and rotors. Because of parts availability they could not replace brakes and rotors. More

Jimmy was great, friendly and great communication. Made sure I was aware of all pricing before any other services were done. Helped bundle services into a package for best deal. Thank you! Made sure I was aware of all pricing before any other services were done. Helped bundle services into a package for best deal. Thank you! More

Before coming to Hanlees Napa, we tried Future Jeep in our hometown at Fairfield. Jim at Fairfield didn’t seems to want to help us at all in our search for a Gladiator. EXCEPTIONAL Customer Service fr our hometown at Fairfield. Jim at Fairfield didn’t seems to want to help us at all in our search for a Gladiator. EXCEPTIONAL Customer Service from Vern, Edwin and Carlos at Jeep Hanlees Napa. This team made our first Jeep buying experience from this dealer one to remember! Best regards, Mike and Lovylyn Nguyen More

Worst customer service I have experienced in a long time. They treated my wife terrible and were very unhelpful in diagnosing an extended warranty issue. They left her car unlocked with the key on the driver They treated my wife terrible and were very unhelpful in diagnosing an extended warranty issue. They left her car unlocked with the key on the drivers seat over the weekend. When asked about it they said ohhh ok. Not a sorry, nothing. They do not care about you we will never go back. More

Poor communication with the service dept. never able to talk to the service manager. Truck was in for 6 plus months. Never got it fixed and tried to say I drove it away but had aaa pick it up never able to talk to the service manager. Truck was in for 6 plus months. Never got it fixed and tried to say I drove it away but had aaa pick it up and send it to another shop. Was charged for nothing done. Called the Barr and got my money back that they charged me to pick it up. My buddy is getting the same kind of treatment a year later. What a bad co. Run👊 and go somewhere else!!!!! More

Quick service, unfortunate that it took 3 unanswered call to set up said service. I supplies my own oil and filter, sad that they couldn’t throw out the carton the oil was is, but I’m glad they didn’t make m to set up said service. I supplies my own oil and filter, sad that they couldn’t throw out the carton the oil was is, but I’m glad they didn’t make me get rid of the empty oil containers. Very nice staff. More

Ive came 3 times for this mechanical issue I'm losing work and I'm losing money work and I'm losing money More

Great team! Car was ready when they said and they have excellent customer service! So happy with the dealership from our salesperson, Vern to the whole service d Car was ready when they said and they have excellent customer service! So happy with the dealership from our salesperson, Vern to the whole service department. More