Handy Toyota

We were considering purchasing a new vehicle from Berlin City. However, we bought a 2009 Toyota Rav 4 through Handy Toyota. When my friend who had purchased her 2008 Rav 4 through Berlin City came to vis City. However, we bought a 2009 Toyota Rav 4 through Handy Toyota. When my friend who had purchased her 2008 Rav 4 through Berlin City came to visit and compare the cars for differences I soon learned that we had made the right choice. Although she was very happy with her vehicle, she did not have the car explained to her. There were a few features she had that over the entire year of ownership she had not discovered. She had to purchase her own mud guards, floor mats and also have her vehicle inspected. Where she had the convenience of having her vehicle delivered she did not get the service that we did. Our salesman went above and beyond his duty to sell a vehicle. He spent much time negotiating with us, answering our many questions and also detailed the vehicle himself so that we could take it home that weekend. We were very pleased with the dealership and the vehicle we purchased. More

We are currently having a remarkable customer relationship with Handy Toyota. Here's a summary of our history with Handy Toyota so far. Summer 2008 - it's time (way past time actually) f relationship with Handy Toyota. Here's a summary of our history with Handy Toyota so far. Summer 2008 - it's time (way past time actually) for some new wheels. Poof! Enter: Instant car shopping stress! To begin the long arduous process we decide to try to see if we can actually afford a NEW car. Having spent a lifetime with nothing but used cars we'd really appreciate the 'highest' level of reliability a NEW car has to offer and treasure the thought of putting the original miles on a vehicle rather than inheriting someone else’s 'lifestyle' yet again. Also, we can't afford the full-purchase-price monthly payments for a NEW vehicle so we decide to try leasing and allow ourselves what we have paid in the past for used cars and budget ourselves a ~$200 monthly payment. After establishing our most important vehicle requirements - 4cyl for gas economy, adjustable cockpit, and wagon-like storage space – we do the research to narrow down our most likely vehicle choices. Once we had our list of 4-5 models, and before doing any traveling, we make some phone calls to see what the sales folks will 'offer' us and get an idea of who might like our business. We had several less than satisfying interactions (depressing actually) with various dealerships around the Champlain Valley. Then came Handy's turn. By chance (luck?) we spoke with Adam. Within literally 5 minutes (yes, five) Adam (kicked all the other dealerships butts) gave us a ballpark lease payment estimate of $201 on a 2009 4cyl Camry with full power driver’s seat and fold-down rear seats. Bam! Stress? What stress? 4-for-4. Sold! We went for a test drive that afternoon, loved the car, and drove it home the next day – proud ‘owners’ of a truly new car. What Adam had actually done inside of a few minutes was to remove a ton of our car shopping stress. He listened to what we were searching for and hit the mark without expending an ounce of sales pressure. He truly worked *with* us (not *on* us). Subsequent visits to Handy's service dept over the past year have also been stress free and friendly. It is becoming apparent to us that they are extremely interested in their customer's satisfaction. They also seem to be going beyond the individual transactional excellence and are managing for the long term by taking their customer relationship development very seriously. So far we are quite impressed with the overall quality of our experiences with Handy Toyota. We will be back! More

Salesman stayed late to allow us an oportunity to test drive a vehicle. He took the extra time to answer every question and explained everything about what the pricing was and why. Vehicle was ready as pr drive a vehicle. He took the extra time to answer every question and explained everything about what the pricing was and why. Vehicle was ready as promised. Dealership was fair and honest with everything. Salesperson did not hassle me and gave me the opportunity to be comfortable with the purchase. More

No smarmy, dishonest saleswoman/man xx. Adam was helpful, expeditious, and he was able to give me the best price. expeditious, and he was able to give me the best price. ! More

Our experience with Handy Toyota was really great. We are pretty fussy about what we wanted and did lots of looking and test driving. We wanted an AWD vehicle and wanted to spend less than $30k so we looked pretty fussy about what we wanted and did lots of looking and test driving. We wanted an AWD vehicle and wanted to spend less than $30k so we looked at small SUV's. We looked at the the Toyota RAV4, the Honda CRV, the Kia Sportage, the Ford Escape, the Mercury Mariner, the Hyundai Tucson, the Subaru Forrester and maybe a few others. We drove them all; many times in fact. None of them had "it". We loved the looks, features and quality of the RAV4 but thought the ride could be a little smoother. We went to Heritage a few times but found them to be arrogant and condescending. After a few visits, we felt too uncomfortable to go back so we decided to go north to St Albans and try Handy's. We met Mike Boomhower and once again we went out in the RAV4 for a test drive in the RAV4 limited. What a beautiful vehicle. It didn't feel just quite right and we came back another time for another drive. Mike was busy with another customer and Steve Courville came over and helped us out with yet another test drive. Yet another evening we showed up and the place was shutting down, it was 7 pm closing time. We were in the lot looking at the RAV4 and we spotted another vehicle we had not seen before. It was the Venza. Adam Luneau came out and introduced himself and started showing us the Venza. It is a crossover, more car like than the RAV4. It was obvious that Adam loved talking about the vehicle; he showed us all the features. We were impressed. We took it for a quick test drive and loved it. We came back a few days later for another test drive and really liked the vehicle. Mike indicated Toyota had a lease program going and we sat down with Doug Jacques who went over the various options available. I'm an engineer who likes to see data and plenty of it. Doug was very patient and very clearly explained to me how the lease price is calculated so that I could do the "what ifs" myself. Another few calls and a test drive or two with Mike to make sure this was the vehicle for us. Always patient and always willing to answer all my questions, Mike was great. Very easy to talk to and very knowledgeable about the vehicles. When we finally decided to lease, Mike took us to Krista for the lease qualification process. Krista was pleasant and easy to deal with. All in all, all the people we dealt with at Handy were so nice to get along with. It feels friendly when you walk in the show room, not hostile when you walk into the Heritage show room. If you haven't been to Handy's or St Albans, you should give them a try. They are definitely worth the drive. More

We were looking to take advantage of the CARS program and trade in our larger SUV for a smaller more fuel efficient SUV. After many hours spent shopping around Chittenden County, Handy's Toyota was able to trade in our larger SUV for a smaller more fuel efficient SUV. After many hours spent shopping around Chittenden County, Handy's Toyota was able to provide us with a Rav 4 with all the accessaries we wanted for a very fair price. Mike B.'s friendly and straight forward approach was most appreciated and his knowledge of vehicles most impressive. Mike and the staff at Handy's made the whole process smooth, simple and enjoyable! Thank you. More

In my 25 years of shopping for cars, by far this is my most favorable dealership experience. Straight up the entire staff is friendly, knowledgeable and competent with with all they have to offer. From m most favorable dealership experience. Straight up the entire staff is friendly, knowledgeable and competent with with all they have to offer. From my first contact with the E-Commerced man, Adam Luneau, to the test drive offered by David Jacques, and onward to the final delivery by David J, the handling of all my questions and needs were always answered in a pleasant and professional manner. Bottom line I got the Toyota vehicle I wanted (RAV4 off the showroom floor) and at the price I was hoping for. More

Ali did a great job in helping us find a truck that we wanted.We went from 2 vehicles to one & he knew what we needed & recommended a couple choices & we chose one.He explained all the details of the truc wanted.We went from 2 vehicles to one & he knew what we needed & recommended a couple choices & we chose one.He explained all the details of the truck & why this would be a good deal for us.He was very helpful in helping us chose the right truck. We've dealt with Ali before & we have always been satisfied with his service. He explained all about the truck before I left the lot with it. I would certainly go back if needed. Thanks,Ali..... More

I have purchased 5 cars now from Handy Toyota since 2001 so I'd say they have a pretty great relationship. I have all of their names in the car but getting ready to move so I won't go out and get them. Stev so I'd say they have a pretty great relationship. I have all of their names in the car but getting ready to move so I won't go out and get them. Steve is awesome as well as all who work there. I've done business with them from the get go and you can see I've been back 4 more times. They take care that you know how to operate all the functions on the vehicle. It is always spotless and looks like a gem. They even gave me the information I need in case I have car trouble on the way to Virginia. I shall miss them all, but may just drive back up here for my next vehicle instead of purchasing from VA which is right next to the Kentucky plant. Thank you for allowing them to service me. Jan Phelps, Milton, Vermont More

Wanted a certain color exterior and interior and had a balance owed on my tradein. Doug went all out to find the car I wanted and get it to the dealership in a quick manner. He communicated with me to m balance owed on my tradein. Doug went all out to find the car I wanted and get it to the dealership in a quick manner. He communicated with me to make sure that I was kept up to date on what was going on. He made sure that I got a fair deal on the payoff of my car and ensured that the financing was the best I could get. He was extremely helpful in answering all my questions, some of which I'm sure were stupid. Even though I bugged him several times his friendly manner never waivered. Can't say enough about Doug. Also have been impressed with Joe in the Service Dept who goes out of his way to answer all questions and make sure that my wants are taken care of. Love this dealership. They have treated me beyond expectations. Dave More