Handy Toyota

Our experience with Handy Toyota was really great. We are pretty fussy about what we wanted and did lots of looking and test driving. We wanted an AWD vehicle and wanted to spend less than $30k so we looked pretty fussy about what we wanted and did lots of looking and test driving. We wanted an AWD vehicle and wanted to spend less than $30k so we looked at small SUV's. We looked at the the Toyota RAV4, the Honda CRV, the Kia Sportage, the Ford Escape, the Mercury Mariner, the Hyundai Tucson, the Subaru Forrester and maybe a few others. We drove them all; many times in fact. None of them had "it". We loved the looks, features and quality of the RAV4 but thought the ride could be a little smoother. We went to Heritage a few times but found them to be arrogant and condescending. After a few visits, we felt too uncomfortable to go back so we decided to go north to St Albans and try Handy's. We met Mike Boomhower and once again we went out in the RAV4 for a test drive in the RAV4 limited. What a beautiful vehicle. It didn't feel just quite right and we came back another time for another drive. Mike was busy with another customer and Steve Courville came over and helped us out with yet another test drive. Yet another evening we showed up and the place was shutting down, it was 7 pm closing time. We were in the lot looking at the RAV4 and we spotted another vehicle we had not seen before. It was the Venza. Adam Luneau came out and introduced himself and started showing us the Venza. It is a crossover, more car like than the RAV4. It was obvious that Adam loved talking about the vehicle; he showed us all the features. We were impressed. We took it for a quick test drive and loved it. We came back a few days later for another test drive and really liked the vehicle. Mike indicated Toyota had a lease program going and we sat down with Doug Jacques who went over the various options available. I'm an engineer who likes to see data and plenty of it. Doug was very patient and very clearly explained to me how the lease price is calculated so that I could do the "what ifs" myself. Another few calls and a test drive or two with Mike to make sure this was the vehicle for us. Always patient and always willing to answer all my questions, Mike was great. Very easy to talk to and very knowledgeable about the vehicles. When we finally decided to lease, Mike took us to Krista for the lease qualification process. Krista was pleasant and easy to deal with. All in all, all the people we dealt with at Handy were so nice to get along with. It feels friendly when you walk in the show room, not hostile when you walk into the Heritage show room. If you haven't been to Handy's or St Albans, you should give them a try. They are definitely worth the drive. More

We were looking to take advantage of the CARS program and trade in our larger SUV for a smaller more fuel efficient SUV. After many hours spent shopping around Chittenden County, Handy's Toyota was able to trade in our larger SUV for a smaller more fuel efficient SUV. After many hours spent shopping around Chittenden County, Handy's Toyota was able to provide us with a Rav 4 with all the accessaries we wanted for a very fair price. Mike B.'s friendly and straight forward approach was most appreciated and his knowledge of vehicles most impressive. Mike and the staff at Handy's made the whole process smooth, simple and enjoyable! Thank you. More

In my 25 years of shopping for cars, by far this is my most favorable dealership experience. Straight up the entire staff is friendly, knowledgeable and competent with with all they have to offer. From m most favorable dealership experience. Straight up the entire staff is friendly, knowledgeable and competent with with all they have to offer. From my first contact with the E-Commerced man, Adam Luneau, to the test drive offered by David Jacques, and onward to the final delivery by David J, the handling of all my questions and needs were always answered in a pleasant and professional manner. Bottom line I got the Toyota vehicle I wanted (RAV4 off the showroom floor) and at the price I was hoping for. More

Ali did a great job in helping us find a truck that we wanted.We went from 2 vehicles to one & he knew what we needed & recommended a couple choices & we chose one.He explained all the details of the truc wanted.We went from 2 vehicles to one & he knew what we needed & recommended a couple choices & we chose one.He explained all the details of the truck & why this would be a good deal for us.He was very helpful in helping us chose the right truck. We've dealt with Ali before & we have always been satisfied with his service. He explained all about the truck before I left the lot with it. I would certainly go back if needed. Thanks,Ali..... More

I have purchased 5 cars now from Handy Toyota since 2001 so I'd say they have a pretty great relationship. I have all of their names in the car but getting ready to move so I won't go out and get them. Stev so I'd say they have a pretty great relationship. I have all of their names in the car but getting ready to move so I won't go out and get them. Steve is awesome as well as all who work there. I've done business with them from the get go and you can see I've been back 4 more times. They take care that you know how to operate all the functions on the vehicle. It is always spotless and looks like a gem. They even gave me the information I need in case I have car trouble on the way to Virginia. I shall miss them all, but may just drive back up here for my next vehicle instead of purchasing from VA which is right next to the Kentucky plant. Thank you for allowing them to service me. Jan Phelps, Milton, Vermont More

Wanted a certain color exterior and interior and had a balance owed on my tradein. Doug went all out to find the car I wanted and get it to the dealership in a quick manner. He communicated with me to m balance owed on my tradein. Doug went all out to find the car I wanted and get it to the dealership in a quick manner. He communicated with me to make sure that I was kept up to date on what was going on. He made sure that I got a fair deal on the payoff of my car and ensured that the financing was the best I could get. He was extremely helpful in answering all my questions, some of which I'm sure were stupid. Even though I bugged him several times his friendly manner never waivered. Can't say enough about Doug. Also have been impressed with Joe in the Service Dept who goes out of his way to answer all questions and make sure that my wants are taken care of. Love this dealership. They have treated me beyond expectations. Dave More

I was in the market to purchase a new vehicle for over a year. Last January I was introduced to Michael Boomhower by my brother, due to the amazing buying experience he had. I spoke to Michael and explain year. Last January I was introduced to Michael Boomhower by my brother, due to the amazing buying experience he had. I spoke to Michael and explained to him my situation and what I was looking for and the timeframe. My plan originally was towards the end of February. However my plans changed, I spoke to Michael and explained to him that my timeframe had to change. I explained that I would be in touch when I am able to buy in the future. Now the end of June I sent Michael an e-mail explaining my plans on purchasing towards the end of July. I told Michael what model/color/accessories I wanted to be included. I went up and spoke to Michael around the 15th of July, drove the vehicle that he had in stock with all of the accessories and even the proper color. I worked some numbers, found out the payment and term, put down a deposit and gave a pickup date of July 31, 2009. The day I picked up my new vehicle along with the day I test drove the vehicle there was no more time that 2 total hours spent sitting and working on paperwork etc… It is my first new car buying experience; I am extremely satisfied with the entire customer experience received by Handy Toyota and Michael Boomhower. Now I understand why Michael is a Bronze Sales Society member, however in my experience he should be a Gold or Platinum member. I definitely will work with Handy and Michael Boomhower for any future vehicle purchases. Thank you. Kevin J. Wimble More

Doug was a fantastic salesperson! Very helpful, gave us the best deal we could find in the area. Took the time to explain everything to us, and was so friendly and personable. Would recommend him/the deale the best deal we could find in the area. Took the time to explain everything to us, and was so friendly and personable. Would recommend him/the dealership to anyone....Very happy with our new Rav4 More

They were very straightforward, worked with me to explain the vehicle options and allow a test drive, even with my 2 yr old present - we just strapped in the carseat and went. Great during discussions around the vehicle options and allow a test drive, even with my 2 yr old present - we just strapped in the carseat and went. Great during discussions around price and financing. Whole transaction was completed on the same day as our decision and I ended the day with a new vehicle in my yard. Great tour around the dealership and everyone was friendly and competent. Also loved that they are 100% powered by Vermont renewable energy. More

They did every thing right. They listened to me instead of offering me a truck I did not want. Price was compective, but most important the listened to me. Every time I called I did was not trasnfered to a of offering me a truck I did not want. Price was compective, but most important the listened to me. Every time I called I did was not trasnfered to another person the person I talked to took care of me. Lee Wrigley More