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Handy Toyota
St. Albans, VT
4,152 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,152 reviews
July 09, 2011
Accessories requested to be installed before time of sale was neglected. At time of sale vehicle was not detailed properly. Completion of paper work was not ready and appeared to be confusing. was neglected. At time of sale vehicle was not detailed properly. Completion of paper work was not ready and appeared to be confusing. More
by MikeLeduc
Employees Worked With
Tom, Adam, Adam Luneau, Tom Young
July 02, 2011
Not only did I leave the dealership with the car I wanted I got superior customer service from sales to pick up. Ali was a great help in telling me about all of the different features of the Toyota matrix. I got superior customer service from sales to pick up. Ali was a great help in telling me about all of the different features of the Toyota matrix. Sam worked hard to get my financing approved quickly. Adam made sure that the whole process ran smoothly, and even called the next day to make sure I was happy with my car. I love my new car and can't imagine driving anything else. More
by Kayce3129
June 28, 2011
I was offered an e-price that according to the disclaimer at the bottom of the e-mail is valid for 4 days from the e-mail. When I went into the dealership, on the same day, an offer was made on my car for a at the bottom of the e-mail is valid for 4 days from the e-mail. When I went into the dealership, on the same day, an offer was made on my car for a trade. Never was it disclosed that the only reason the trade was being given was because they where giving me my e-price in the trade. The only reason I agreed to the trade that I did was because I though it was my trade value verses the e-price difference being tagged on to make it look like a better deal. This was never disclosed to me until the day of purchase, the next day. I feel like I was taken advantage of and that the sales person, Ali, was trying to hid this from me. I believe that I was shorted over $600 dollars. I don't think I will ever buy another car from Handy’s that is just not how you treat a customer. I believe in honesty and being upfront with anything that you are doing. Considering the fact that I brought up the e-price about 4 times and was told "ok" every time I did, I assumed that he knew that I was being offered the SUV at that price; little did I know the game. The sales man should have been more honest and the managers that I was speaking with should have taken care of the situation, instead they stood behind him, basically telling me I was wrong. Ali even went as far as to tell me that I wouldn't have even spoken with him if he hadn't of done it that way, tricking me into thinking I was getting a good deal. I even saw that all of my paperwork was back dated a day, which i pointed out and had to resign all of my purchase paperwork. The only friendly staff there that day was the service department, which I have been working with for over 4 years on my previous toyota. When I left the sales man didn't even say congrats on my purchase, I left with a very VERY bad taste in my mouth. More
by vtmama
Employees Worked With
Ali Kamal, Sam Farrar, Adam Luneau
June 15, 2011
They were friendly,curtious,honest, and took care of every question or concern we had It was the best experience we have ever had with a dealership. every question or concern we had It was the best experience we have ever had with a dealership. More
by sealone
Employees Worked With
Ben Howrigan, Adam Luneau, Adam Luneau
June 04, 2011
I had a great experience at Handy Toyota in St. Albans VT. The staff was friendly and helpful and knowledgeable. I will shop there again! VT. The staff was friendly and helpful and knowledgeable. I will shop there again! More
by amandataylor
Employees Worked With
Other Employees :
Tom, Sam, Dan, Steve, Joe, Kyle, Ray , Steve Courville, Tom Young, Ray Quilliam
May 27, 2011
When I started looking to lease a new tacoma I shopped around. I priced out three different dealers but kept coming back to Handy Toyota. Jordan was very helpful in answering questions and in making the d around. I priced out three different dealers but kept coming back to Handy Toyota. Jordan was very helpful in answering questions and in making the deal work for both of us. I will definitely recommend Handy Toyota to any of my friends looking for a new or used car. From the salesman to the finance manager everyone was great to work with and I look forward to working with them in the future. More
by LincolnSteve
Employees Worked With
Jordan Mosher, Adam and Sam (Finance), Adam Luneau
May 27, 2011
I felt my experience at Handy Toyota was positive and comfortable. Everyone has a great sense of humor and they are all helpful. The staff was courtious and friendly. Ali Kamal did a great job of worki comfortable. Everyone has a great sense of humor and they are all helpful. The staff was courtious and friendly. Ali Kamal did a great job of working out a deal that worked for me. Sam in finance was knowledgable and helpful. I will certainly refer my friends and family to Handy Toyota in the future - More
by jeannedube
Employees Worked With
Other Employees :
Ali Kamal , Steve Courvier, Adam Lunno, Sam (finance), Adam Luneau, Steve Courville
May 26, 2011
I went to the dealer to return a lease car. While I was there I discussed the purchase of a Camry with Tom Young. He talked me through the options I had to purchase the Camry. Tom offered a test drive to there I discussed the purchase of a Camry with Tom Young. He talked me through the options I had to purchase the Camry. Tom offered a test drive to see if the Camry was the right car for us, we loved it. After working out the details of the purchase with Sam, the finance manager we made our purchase, Both Tom and Sam made the purchase of the vehicle work for us. More
by pryan7425
Employees Worked With
Tom Young, Tom Young
May 25, 2011
Handy's has always provided excellent service not only in quality but also the knowledge of the service staff. You always feel welcome. It is very user friendly. The waiting room is peasant and more importa quality but also the knowledge of the service staff. You always feel welcome. It is very user friendly. The waiting room is peasant and more importantly free wifi is available. This is very important to me. More
by whwillia
Employees Worked With
Patrick, Kyle, Patrick Bell
May 23, 2011
Heritage was absolutely brutal to deal with. Pay them money first and then they might help you. At Handy Toyota the guys made me the deal I wanted on the exact truck I was looking to buy. They showed me money first and then they might help you. At Handy Toyota the guys made me the deal I wanted on the exact truck I was looking to buy. They showed me why dealing with a more "family" type dealership makes all the difference in the world. I strongly recommend letting Handy Toyota earn your business.....They are very good at it. More
by mconn1045
