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Handy Toyota
St. Albans, VT
3,948 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,948 reviews
August 03, 2011
I would recomend this dealership, because of their friendliness, attention to detail, and willingness to help you out in any way possible. In particular I would reccomend Tom Young, because he is wil friendliness, attention to detail, and willingness to help you out in any way possible. In particular I would reccomend Tom Young, because he is willing to go out of his way to assist his customers with whatever they need answered or assistance with, no matter how long it takes him to solve the issue at hand or answer any questions you may have. I feel that it is because of his superior level of customer service and willingness to go the extra mile for his customers that I would reccomend him. More
by LCYathome2
Employees Worked With
Tom Young, Tom Young
July 29, 2011
This is the second car I purchased here. I was surprised when he started with the sticker price instead of the "special price" advertised on their web-site. Once I brought this up he located it on their web when he started with the sticker price instead of the "special price" advertised on their web-site. Once I brought this up he located it on their web-page and the stock # was the same as the vechicle we were discussing. He then said his computer froze and went to try another (at the desk of the person appraising our trade-in) probably told him to lower the trade to accomodate the special price. Also, the car prep guy talked to him about a scratch and he didn't mention it to me. I walked over where they were and noticied the scratch. They are suppose to fix it. I am happy with their service and quality of product. But, they still act like auto dealers and suck everything they can get out of you. More
by rickdoe1
Employees Worked With
Tom Young, Tom Young
July 26, 2011
Doug was easy to work with, was upfront, and resolved any issues in a timely fashion. I would recommend this Dealership and Sales Consultant to others issues in a timely fashion. I would recommend this Dealership and Sales Consultant to others More
by jlhmiles
Employees Worked With
Doug Jacques, Doug Jacques
July 24, 2011
We felt no pressure to buy. Tom was very helpful in explaining our options as well as introducing us to the financial and service teams. When we decided to purchase, the process went very quickly and explaining our options as well as introducing us to the financial and service teams. When we decided to purchase, the process went very quickly and the delivery was exactly when they said it would be ready. We would highly recommend Handy Toyota to anyone (we already have)! More
by carissa
Employees Worked With
Tom Young, Tom Young
July 21, 2011
I purchased my new car at Handy's in St.Albans because they did not pressure me to buy; they provided me with all the information that I needed to make an informed decision, and they went "out of their wa they did not pressure me to buy; they provided me with all the information that I needed to make an informed decision, and they went "out of their way" to find me the color car that I wanted. Thanks, Marie. More
by mnebenoit
Employees Worked With
Adam, Tom, Steve, Adam Luneau, Steve Courville, Tom Young
July 10, 2011
We found the experience with Handy Toyota to be very pleasant. The Salesman, Doug was very pleasant and not pushy. We told him what we were looking for, and he found exactly what we wanted. We bought pleasant. The Salesman, Doug was very pleasant and not pushy. We told him what we were looking for, and he found exactly what we wanted. We bought a 2011 Rav4, and I absolutely LOVE IT!! I like the handling, and the seat is up higher so I can see better. Doug talked to both my husband AND me, not just to him. That was a pleasant change from other dealers. He didn't talk down to us, or try to steer us toward something we didn't want. We would absolutely recommend this dealership to anyone looking to buy a Toyota. More
by DLaundry
Employees Worked With
Doug, Doug Jacques
July 09, 2011
Accessories requested to be installed before time of sale was neglected. At time of sale vehicle was not detailed properly. Completion of paper work was not ready and appeared to be confusing. was neglected. At time of sale vehicle was not detailed properly. Completion of paper work was not ready and appeared to be confusing. More
by MikeLeduc
Employees Worked With
Tom, Adam, Adam Luneau, Tom Young
July 02, 2011
Not only did I leave the dealership with the car I wanted I got superior customer service from sales to pick up. Ali was a great help in telling me about all of the different features of the Toyota matrix. I got superior customer service from sales to pick up. Ali was a great help in telling me about all of the different features of the Toyota matrix. Sam worked hard to get my financing approved quickly. Adam made sure that the whole process ran smoothly, and even called the next day to make sure I was happy with my car. I love my new car and can't imagine driving anything else. More
by Kayce3129
June 28, 2011
I was offered an e-price that according to the disclaimer at the bottom of the e-mail is valid for 4 days from the e-mail. When I went into the dealership, on the same day, an offer was made on my car for a at the bottom of the e-mail is valid for 4 days from the e-mail. When I went into the dealership, on the same day, an offer was made on my car for a trade. Never was it disclosed that the only reason the trade was being given was because they where giving me my e-price in the trade. The only reason I agreed to the trade that I did was because I though it was my trade value verses the e-price difference being tagged on to make it look like a better deal. This was never disclosed to me until the day of purchase, the next day. I feel like I was taken advantage of and that the sales person, Ali, was trying to hid this from me. I believe that I was shorted over $600 dollars. I don't think I will ever buy another car from Handy’s that is just not how you treat a customer. I believe in honesty and being upfront with anything that you are doing. Considering the fact that I brought up the e-price about 4 times and was told "ok" every time I did, I assumed that he knew that I was being offered the SUV at that price; little did I know the game. The sales man should have been more honest and the managers that I was speaking with should have taken care of the situation, instead they stood behind him, basically telling me I was wrong. Ali even went as far as to tell me that I wouldn't have even spoken with him if he hadn't of done it that way, tricking me into thinking I was getting a good deal. I even saw that all of my paperwork was back dated a day, which i pointed out and had to resign all of my purchase paperwork. The only friendly staff there that day was the service department, which I have been working with for over 4 years on my previous toyota. When I left the sales man didn't even say congrats on my purchase, I left with a very VERY bad taste in my mouth. More
by vtmama
Employees Worked With
Ali Kamal, Sam Farrar, Adam Luneau
June 15, 2011
They were friendly,curtious,honest, and took care of every question or concern we had It was the best experience we have ever had with a dealership. every question or concern we had It was the best experience we have ever had with a dealership. More
by sealone
Employees Worked With
Ben Howrigan, Adam Luneau, Adam Luneau
