Hanania Subaru of Orange Park

My WRX Hatch Experience I had the pleasure of dealing with Sean Kelley. This guy was awesome. He immediately called me after I put in my request for info on TrueCar for this I had the pleasure of dealing with Sean Kelley. This guy was awesome. He immediately called me after I put in my request for info on TrueCar for this particular vehicle. He had the car ready for me as soon as I got there. He's super personable and had a great knowledge of the car. After I told him this was the one we did the paper quick (unlike most dealerships I've been to in the past). Then we got with Bob the finance guy. He was great too. He didn't xx me with all the extra stuff and warranties. He also pointed me to my best finance options and calculated how much I'd end up paying in the end versus just showing my the lowest monthly payment. After that he also got through the paperwork very fast. I even had an issue with my current tag so they got me a dealer tag to drive it home that night so I can get to to the DMV. Just super awesome and friendly guys that want to keep people in Subarus (cause who doesn't love a Subaru). More

I love my Subaru My experience was awesome. I had no buyers remorse which usually happens after I purchase a new car. Sean was excellent as well. Everyone I met were p My experience was awesome. I had no buyers remorse which usually happens after I purchase a new car. Sean was excellent as well. Everyone I met were professional and kind. More

Easiest car buying experience I did my homework before going to this dealership and was pleasantly surprised that they were within a few hundred of my trade in value and were strai I did my homework before going to this dealership and was pleasantly surprised that they were within a few hundred of my trade in value and were straight forward with the car I wanted to purchase. More

Amazing customer service Manager Charles Smith, Finance Bob and salesperson Segundo P offered amazing customer service, great price, trade in value and ideal financing! Highly Manager Charles Smith, Finance Bob and salesperson Segundo P offered amazing customer service, great price, trade in value and ideal financing! Highly recommended i will definitely return! Love my new STI! More

Relax car buying When you coming to the showroom you don't have a bunch of sales person waiting to attack. Is a very relaxing atmosphere and friendly too, believed or When you coming to the showroom you don't have a bunch of sales person waiting to attack. Is a very relaxing atmosphere and friendly too, believed or not. It is hard to find car dealers willing to work with you and make feel good at the same time. More

I wanted to add to my review. The environment was very friendly and Jim Besmer was very professional and Chris my tech explained the work he had done. Felt like a very important cu The environment was very friendly and Jim Besmer was very professional and Chris my tech explained the work he had done. Felt like a very important customer More

Worst service center ever. Let me start by saying I am a Subaru Ambassador who promotes the goodness of Subaru. ( as of 3 days later I am no longer an ambassador, and removed fo Let me start by saying I am a Subaru Ambassador who promotes the goodness of Subaru. ( as of 3 days later I am no longer an ambassador, and removed for trying to help others not get screwed by this specific dealer) DONT SWEEP CONSUMER COMLAINTS UNDER THE RUG!!! Makes you seem more shady... I'm only dealing with Subaru of Jacksonville from now on. This service center is BY FAR the worst of any dealership I've ever experienced, and I believe they are a bad representation of the brand in general. My sister has been having the common oil consumption issue with 2.5i foresters and outbacks which currently has a class action lawsuit. She has been to this dealership many times and have dealt with Charles the service manager and Vandy the head mechanic who confirmed she has a consumption issue, but failed to document properly. 6 more oil changes later, making it to about 1000 miles before the oil light comes back on each time, they still haven't documented that they they have done a consumption test after verbally informing her that they did, and that her engine will need to be replaced. Once again, verbal, not documented. Subaru of America has been notified. Besides my sisters issue, I had my oil changed and tires rotated at this dealership, and they forgot to torque down the lugs on one of my wheels. Missing 2 lugs and a wobbly tire and screwed up alignment on my 17 sti, which I had fixed by another dealer. I will never trust this dealership again. I'm aware that if that have done this to me and my family, why wouldn't they do it to all! By the way, Melodee called my sister a liar to her face. We have the paperwork of all work that has been done and how many visits we have been back. Never again. Charles is nice and respectful, I wish he could be at a different place so he doesn't have to have his name tarnished with the rest of these people. More

Wonderful experience Fast and easy car buying experience. Many times better than previous experiences we have had at other dealerships. Sean was very nice and very helpful Fast and easy car buying experience. Many times better than previous experiences we have had at other dealerships. Sean was very nice and very helpful. More

Great first time experience I had a great experience with my sales person Eric Butler and the dealership. It’s my first time to buy a Subaru and they did a great job. I had a great experience with my sales person Eric Butler and the dealership. It’s my first time to buy a Subaru and they did a great job. More

Genuine, honest, excellent customer service I would highly recommend Orange Park Subaru for their responsive, sincere attention to detail. Clearly their objective is to satisfy their customers a I would highly recommend Orange Park Subaru for their responsive, sincere attention to detail. Clearly their objective is to satisfy their customers and show appreciation for your business. This was the best experience I have ever had in purchasing my new car. They foster my loyalty with their quality service. More