Hanania Mitsubishi

Thanks for the great service. Everything went went and staff was great. Finance etc. Tiffany was helpful. Quick response and follow up. Expedited service etc staff was great. Finance etc. Tiffany was helpful. Quick response and follow up. Expedited service etc More

Sales representative (JB) assured me my new car had the equipment that I was requesting. Also spoke with manager (Eddie) and was again assured it had the equipment. After purchasing the vehicle I found tha equipment that I was requesting. Also spoke with manager (Eddie) and was again assured it had the equipment. After purchasing the vehicle I found that it really didn't have any of the promised equipment. Called the sales representative (JB) and expressed my concerns and he referred me to manager Eddie. To date I've left 4 messages for Eddie and his manager and can not get a return call. will definitely not purchase any from this dealership again. I've owed 4 Mitsubishi vehicles in the past but this will be the last one. More

Top notch dealership! Working with Chris and Justin was a very good experience. We negotiated the deal before we traveled 2 hours away. It was so nice not to sit in a dealership and go back & forth for hours very good experience. We negotiated the deal before we traveled 2 hours away. It was so nice not to sit in a dealership and go back & forth for hours! Thank you guys for making this an awesome experience and staying open until we arrived. More

Great Service department rep was courteous and their time for the service was fantastic very nice experience. Cashier was friendly and very courteous as wel Service department rep was courteous and their time for the service was fantastic very nice experience. Cashier was friendly and very courteous as well. Your sales staff was very friendly as well just did a walk through to see what was on the floor. More

Outstanding experience!! Christopher Blackburn went out of his way to make this an awesome experience. He even picked me up from the airport since I was from out of town (the Christopher Blackburn went out of his way to make this an awesome experience. He even picked me up from the airport since I was from out of town (the vehicle was a limited edition). He was responsive to my texts and emails but not pushy. He let me make the decision and supported me the whole way. I can't say enough and I HIGHLY recommend Alfa Romeo of Orange Park!! More

HORRIBLE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dr Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dropped off. After calling multiple times for multiple days for an update on the car, it was FINALLY found. Then, when we asked what the status was they couldn't give us an answer. After about 3 weeks, they finally said that it needed a battery before they could cut the key. After a week or so of going back and forth about a battery, the key was finally cut. We called and paid for it over the phone and received a receipt via email, so we sent a transporter over there. When they got there, they wouldn't release it as they said it wasn't paid for. I then called to talk to someone to advise that I had a receipt in my hand for the work that was done, and was cut off by the employee MULTIPLE times!! VERY VERY RUDE AND VERY UNFRIENDLY! I regret sending this car to OP Mitsubishi and will not be sending any other unit there for service. More

Great customer service Showed up late to look at a vehicle and Chris was more than accommodating to help out. All of the employees were very nice to deal with and did not fe Showed up late to look at a vehicle and Chris was more than accommodating to help out. All of the employees were very nice to deal with and did not feel any pressure to buy. Great car buying experience. More

Friendly staff Everyone seemed very knowledgeable and were very helpful ...the repairs were done in a timely manner to make it convenient for me. I especially appre Everyone seemed very knowledgeable and were very helpful ...the repairs were done in a timely manner to make it convenient for me. I especially appreciated Erica’s kindness. More

Service Fiasco The dealership has gone downhill since it first opened, not really sure what happened. Brought my car in as the service engine light was on, was told The dealership has gone downhill since it first opened, not really sure what happened. Brought my car in as the service engine light was on, was told the "turbo" needed tti be replaced, left the car there on a Saturday, was told there were no loaners on the lot and to call back Monday. I called a few times Monday, to get blown off, and eventually get a text at the end of the day, saying they'd be in Tuesday. Never have I had such a hard time getting a loaner car for work that's under warranty, Tuesday came, no phone call, had to call twice and finally got a loaner, 4 days without a car and not even an offer to drive me into work, had I not pushed, I probably wouldn't have gotten a loaner either. More

Not what I bargained for I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointmen I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointment for this morning. She could not tell me how long a “routine service” would take. So my wife followed me to the dealership. I was called 1 1/2-2 hrs later to pick up my car. All the way back, 36 miles each way x 4, 144 miles for my wife at a dealership that sold me on the fact that loaners were readily available. I spent from 6AM to 11:20 dealing with my car! No convenience there. I will not be purchasing another Mitsubishi and my wife no longer has any interest in the Alfa she has been test driving. Sales people are making statements they can not deliver on. I have a 3000 person data base. I will E-blast every one of them. Have a nice day! More