Hamilton Volkswagen - Service Center

Pretty great service and excellant communication. I will be bringing my car here from now on. Thank you! I will be bringing my car here from now on. Thank you! More

Terrible communication seems like a toxic work place seems like the technicians are guessing about what is wrong with the cars and how to fix them. Dealing with the female service writer is an awful exp seems like the technicians are guessing about what is wrong with the cars and how to fix them. Dealing with the female service writer is an awful experience. I bought my vehicle there but I don't think I'm going to return again for service unless something changes there. I almost felt like I was an inconvenience because I was having an issue with my vehicle. I had to bring my vehicle in for the same problem 3 times. One time I showed for my appointment and there was no one there that could fix my vehicle so I had to make another appointment and come back again. All I needed done was get a key programmed to my vehicle. I made my appointment for 8am and when I came in to get my key done it took 2 hours. More

service adviser very kind and knowledge of the vehicle and very good service to my vehickle and very good service to my vehickle More

Very efficient with all the work that was performed on my vehicle. All repairs were explained and done on time. vehicle. All repairs were explained and done on time. More

So far the service they have given me has been friendly and professional very friendly and professional very friendly More

Very efficient. My A.C. had been running warm, after they dyed the system they held my car as long as they could to check for any leaks while still getting my car ba My A.C. had been running warm, after they dyed the system they held my car as long as they could to check for any leaks while still getting my car back before the end of the night. Thank you for being thorough, my A.C. Is running cool again. More

Service was faster than I thought, The clerk was so kind and feel appreciated. Nice work and feel appreciated. Nice work More

Follow us for my appointment was good. My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before wo My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before work was started. There were no surprise charges when I picked up my car. More

Excellent service. Love the car. Didn’t fill my tank when I bought the car but made I paid to fill the loaner. Just saying. Love the car. Didn’t fill my tank when I bought the car but made I paid to fill the loaner. Just saying. More

I love Hamilton VW. I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K m I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K miles and it runs almost as smoothly as the day I bought it. I can’t complain about any needed servicing at this mileage because clearly it is time. Your professionals are honest and they treat me wonderful. I’m always greeted by name. Ginny deserves special recognition for her customer service. I believe she is an unrecognized gem, and probably under appreciated. She should be training others and be in a management role after all of these years of service. Scott was also very attentive and prioritized all of my issues per my request. Finally, the loaner car has saved me considering the fact that the issue arose when I was expecting out of town family and needed the transportation. Hamilton VW is a model that should be replicated through out your system. More