Hamilton Volkswagen - Service Center

Always a pleasure working with Ginny and everyone in the VW Service Dept. She does a wonderful job of keeping me updated with status and explaining what work needs to be done. VW Service Dept. She does a wonderful job of keeping me updated with status and explaining what work needs to be done. More

Went in for a Quickie.... oil change, and tire rotation, best Quickie ever. Lug nuts first REMOVED, then snugged back, oh so good. Oil drained to the last drop, full completion, new oil...sometimes the qui best Quickie ever. Lug nuts first REMOVED, then snugged back, oh so good. Oil drained to the last drop, full completion, new oil...sometimes the quickies are completly fulfilling and re energizing. As always, Done right Done quick..for a good oil change quickie call HMVW 609 587 7600 More

Sales department was great. Service department wasn't helpful, had us drive an hour for a two minute service that wasn't needed. Did not have information on charging our car after the hour journey. Did n helpful, had us drive an hour for a two minute service that wasn't needed. Did not have information on charging our car after the hour journey. Did not offer any assistance other than taking our car for two minutes. I'm not sure they even did anything. This appointment was not needed. We will not be going back for service. More

Friendly. Prompt. Good communication. Very happy with the service. They caught a couple of issues early before they became more serious. Building is clean; parking is easy. service. They caught a couple of issues early before they became more serious. Building is clean; parking is easy. More

My reason for a 1 rating is not for the people I interacted with, its the response I received. I requested all my rims get inspected for ware, cracks, bends, and give me a recommendation. How do I h interacted with, its the response I received. I requested all my rims get inspected for ware, cracks, bends, and give me a recommendation. How do I have a bent rim on the last visit, with a recommendation to send for repair, but all four are good now? There is an obvious disconnect from one technician to another or no one looked. More

I’m happy to say that I’ve always had a good experience with the service department here. I only waited about 10 minutes for my car to be taken in and about 45 minutes for the repair. I wasn’t thrilled tha with the service department here. I only waited about 10 minutes for my car to be taken in and about 45 minutes for the repair. I wasn’t thrilled that it was a recall of the airbag but they fixed it quickly and at no charge. Everyone is very nice. More

The service center was quick and efficient. Even though I was a little early they took me right away and I was in and out of there within the hour. was a little early they took me right away and I was in and out of there within the hour. More

Not enough discussion about what was to be done and the charges shot up way more than initially quoted. Detailed summary report not provided and given warranty details about work done. charges shot up way more than initially quoted. Detailed summary report not provided and given warranty details about work done. More

No matter how many customers they are serving, you feel as if you’re the only one. M. B. worked for hours (through lunch!) on my Passat, tracking down a pesky problem while Ginny kept me well informed. as if you’re the only one. M. B. worked for hours (through lunch!) on my Passat, tracking down a pesky problem while Ginny kept me well informed. More

I brought my 2017 Touareg in for 50k service. I arrived at my appointment time and the Service Rep was ready and waiting to take care of my vehicle. I had planned for a drop off but that changed and I ende at my appointment time and the Service Rep was ready and waiting to take care of my vehicle. I had planned for a drop off but that changed and I ended up waiting. Service was completed in less than expected time. More