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Hamilton Volkswagen - Service Center

Hamilton Square, NJ

4.4
1,471 Reviews

1,471 Reviews of Hamilton Volkswagen - Service Center

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July 29, 2022

I love bringing my car here to be serviced. They provide exceptional service and attention. I have had much better experiences here than elsewhere and I bring my car here even though it is furt More

by vann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Pittman
July 27, 2022

The service was very quick and efficient. They were also helpful and understanding to the customers. More

by Plsuth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Pittman
July 26, 2022

Everything was very good. Happy with the service happy with the staff just a nice place to do business More

by ptumminia29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2022

Friendly professional you feel comfortable with the staff I will come over again for service More

by mandwaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2022

Pleasent and efficient work done in a timely manner I like the experienced mechanics they have and Mike went back and corrected my paperwork to extend the coupon discount from there website More

by anyafat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the mechanic
July 18, 2022

They changed me to replace a back up light bulb when it was a bad wire connector, I got a loaner car the gas gauge indicated full I returned car with gas gauge indicating full I was charged 20.00dallars I More

by albertsala
Recommend Dealer
No
Employees Worked With
Ginny Polizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginny very nice, Tom Pittman
Jul 19, 2022 -

Hamilton Volkswagen responded

Hi Albert, I wanted to take a minute and reply to your survey. I see on 6/9/22 you had message on your dash that said check reverse bulb. We in fact found a burned out reverse bulb. We replaced the bulb at your approval. The message was no longer on the dash. When the car came back on 7/15/22 you stated the bulb was out again. When we checked it, we found the bulb was not blown but that there was a bad connection with the bulb and the holder. Once we addressed that the bulb was working as it should be. You were not charged anything. The only thing you paid for was the original bulb that was burned out. As for the gas, the tank was not full when you returned it. It took $20 at the pump which is what you were charged. You drove 176 miles. The gauge was at 7/8 of a tank. At 7/8 of a tank the LED indicator is next to the "F" on the gauge but there is one more LED above the "F" indicating the tank is full. I personally over see the loaners and was the one that put the needed gas back in. We ask all our customers to replace the gas that they use while in the loaner vehicle. I am available to discuss this further should you have any questions. Thank you, Mike Kayes Service Manager HVW Inc. 609-249-8039

Jul 19, 2022 -

albertsala responded

I will not give you any more business when I buy my next vehicle I ll let you know what you missed out on.

Jul 19, 2022 -

albertsala responded

Don't shop there

July 16, 2022

They are very professional, reliable and always willing to go the extra mile. I have been a customer since 1999. I look forward to dealing with both the sales and service departments. More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Darryl responded

Great dealership for sales and service.

July 13, 2022

Always excellent service here Abd the representatives are pro’s at keeping you informed and things moving quickly More

by Victoria G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

Took care of my car at time schedule and was very professional , friendly and courteous . More

by HBSS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2022

My 1st time at this facility it was a great experience. Will come back again. More

by kimmbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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