Back

Hamilton Volkswagen - Service Center

Hamilton Square, NJ

4.4
1,471 Reviews

1,471 Reviews of Hamilton Volkswagen - Service Center

Sort by
September 11, 2022

I was happy with everything except when they wouldn’t fix my rear view mirror. I thought it should be done. It is a safety issue and should be fixed. We spent over 2,000 and I was really disappointed. More

by Margedbom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Hamilton Volkswagen responded

Good Morning Margebom, I appreciate you taking the time to do a review of your recent service. I looked into your concern of the rearview mirror. The notes on the repair order indicate the fastener that mounts the mirror to the glass has come off. Unfortunately, VW does not make a repair kit for that. The only thing we could do is to replace the windshield with the fastener already attached. I was told that we suggested an outside glass company as they handle repairs of that nature and it would be the more reasonable repair. If you need help finding a vendor please let me know. Thanks, Mike Kayes Service Manager, HWV Inc. 609-249-8039

September 10, 2022

Wait time was better than expected. Service answered various questions and gave me good options for service to be done. More

by SLDURKEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chris c/711
September 08, 2022

Prompt, Professional service as always. They were upfront about cost and expected wait time. Great experience. More

by cdoolit952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

Always receive excellent service when I bring my car to Hamilton Volkswagen. Ginny recommends what I need to keep my car in top shape. runningrunning More

by rayblu
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

Good costumer service thanks Giny for your professionalism and availability to take care of my vehicle. More

by adial0514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Pittman
September 08, 2022

Always courteous, honest, and timely. Purchased my car here and would always go back because of the service More

by cjgrogan2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

I brought my car in for a check engine light and they told me the entire turbo needed to be replaced — thousands of dollars. It wasn’t until I pushed further that they realized this was under warranty. W More

by cbekkala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure his name.
September 01, 2022

Car was fixed appropriately with no noted problems since fixed. Ginny was very communicative and transparent with the maintenance. Great Job! More

by STRMBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2022

I think this dealer is very kind and delicate. I like very much this dealer. More

by jsph0122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
August 31, 2022

Before COVID, for nine years I traveled 22 miles south for car care. However, post COVID there has been a shortage of auto mechanics. As a result, the car care I was getting before had taken a stressful s More

by bbessant8521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
40
...