Hamilton Volkswagen - Service Center

a great experience with the way the people handle them selves. I’m definitely a customer. Everything was great. Exceeded my expectations again. selves. I’m definitely a customer. Everything was great. Exceeded my expectations again. More

Without appointment, service team took my car and did the oil change. Thanks for the great hospitality. oil change. Thanks for the great hospitality. More

They are helpful friendly and just reay informative they make every visit a great experience make every visit a great experience More

The chrome on the front passenger door handle was flaking off, the service department ordered the part. A few days later I was called asking me to drop car and the work was completed the next day. off, the service department ordered the part. A few days later I was called asking me to drop car and the work was completed the next day. More

This is my second time buying from this dealership. Rich was awesome, I highly recommend him. He is super nice and helpful! Rich was awesome, I highly recommend him. He is super nice and helpful! More

Dropped off my car and was promptly greeted by Ginny. She was very polite and explained the service and the cost. She was very polite and explained the service and the cost. More

Thank you for servicing my vehicle for the oil change that I requested but took me two weeks before I could get into the shop that I requested but took me two weeks before I could get into the shop More

Didn’t have to wait extra time. Started on the vehicle on time. Some places you have an appt and still have to wait. Started on the vehicle on time. Some places you have an appt and still have to wait. More

They were great to my wife and I. Definitely fixed the issue with my Tiguan! Definitely fixed the issue with my Tiguan! More

As a new Volkswagen car owner and my first service experience at the Hamilton dealership location, it has been by far the WORST experience I dropped off my car at night before thinking that my appoi experience at the Hamilton dealership location, it has been by far the WORST experience I dropped off my car at night before thinking that my appointment that I had made one month prior for my car to be worked on for a factory recall and my 1st oil change would be taken care of, to my dismay, nothing was done. I called at 4:30 that day to inquire about my car since (No ONE called me) to let me know the status of my vehicle. I was told in quote we didn’t get to it I was reluctant given a loner car, The following day I returned the loaner car filled with gas and in the same exact clean condition that I had picked it up in no one even acknowledged any thing I was given the keys to my car and on my way I went. I later receive some sort of text stating that I was being charged Under $18 for gas not sure why since the car was returned with a full tank. I called the office left a detailed message and for someone to return the call, to date, no one has returned my call. IS THIS HoW YOU DO BUSINESS? I would never recommend this dealership nor the service department to anyone, I currently have 4 Hondas in my driveway that my family drives we were testing to see converting from a Honda family to a Volkswagen family. Not a way to win business. I’m sure I’m not going to even get a call back or an acknowledgment in reference to this however I do hope anyone reading it learns from many many mistakes made. Customer service experience is always number one or at least it should be More