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Hamilton Volkswagen - Service Center

Hamilton Square, NJ

4.4
1,491 Reviews

1,491 Reviews of Hamilton Volkswagen - Service Center

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July 09, 2023

The friendly staff provided fast courteous service. Good recommendations regarding maintenance issues, but without the "hard sell". More

by jerseyharts
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2023

Very Very friendly Delearship that’s covers Sales and after Sales (Service).Brought 2nd car ID4 for my daughter from them after we Brought Atlas that tells how good this dealership is. Keep up the good w More

by manjitob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Valnoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Baird
July 04, 2023

Brought the car into service for a fix on the ignition. Was told part would take 1-2 weeks to come in. Ended up being 3 weeks. They will give you their phone number and tell you they will most likely answe More

by ltndll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ginny Polizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Baird
Jul 12, 2023 -

Hamilton Volkswagen responded

Good afternoon Neo, I read your review of your recent service. I was the one who helped you, not Ginny or Scott. Your car was towed in on 6/9/23 as it was not drivable. The key would not turn in the ignition. We explained that with no appointment that we would get it in the shop as quickly as we could. The car was looked at on 6/14/23. We diagnosed it as needing the ignition lock and cylinder. I called and left a message with the quote and explained that the parts would take 2 weeks to get. You called back and gave us authorization for the repairs. The parts were ordered and they came in at the 2 week mark and the car was finished on 6/29/23. I did give you my number and you called and left me the ok to do the work. You never left me any other messages after that. Our loaner cars are on a first come basis. Scheduled appointments with a loaner get a loaner first. If I have any unused loaners then those become available to those that need them. This was explained to you. If we had an extra loaner , you were more than welcome to it. When your car was complete, we drove it for the first time. We noted the left front tire was at 2/32 and it had a bubble in the side wall. We noted the steering wheel was off center to the left as well. This is all listed on your copy of the invoice. The steering wheel was installed with the front wheels being straight, as per the VW repair manual. The wear on the tire indicates that the alignment has been off for a while. The other tires do not show that kind of wear. You were advised that the car would need a new tire and alignment. If you have any questions or would like to discuss this further, please contact me. Thanks, Mike Kayes Service Manager, HVW Inc. 609-249-8039 mikekayes@hvwinc.com

July 04, 2023

I really don't know what to say except that I enjoy taking my car to Hamilton imports for service. It's a little pricy but the free coffee/snacks, nice environment and helpful/knowledgeable staff are a More

by barbarajakubicki
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

Worst place for service. Place gave run around. Falsely diagnosing for non needed parts. Failure. More

by Aboettger21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Baird
July 01, 2023

Stupendous, mellifluous,efficient, and accurate. Always the place to be, when your VW needs to be touched,oooogggaaahhhh, whether it's oil change, or other vehicle fluids that need to be changed, r More

by ceng0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob, Bob, Bob, Barbara Anne,and his other cousin BOB. Steves ok too.
June 29, 2023

Excellent service representative and results. EZY drop off and pick up. Knowledgeable service representative and technologist work. More

by wz5454
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2023

Great customer, service and communication. I am extremely satisfied with the service that I was provided. I would definitely recommend it to a colleague. More

by raytraitz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2023

Punctual, friendly, informative. Car was ready when promised. Always a pleasant experience. Dealership is clean and waiting room is comfortable More

by Joyces194
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

First time using this dealer and was a great experience. My new service spot from now on. Fair pricing and everything was explained clearly. A+ service More

by thesaintof78
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ginny Polizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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