Hamilton Volkswagen - Service Center

Excellent Came in to have my tire pressure light on 2015 Passat turned off - Walked out with 2017 Passat with better mileage and a few perks. The staff is very Came in to have my tire pressure light on 2015 Passat turned off - Walked out with 2017 Passat with better mileage and a few perks. The staff is very good to work with. My second experience. Would highly recommend. More

Great personal service If u have an employee of the month, it should go to Tom, service mgr. Professional, courteous & attentive. describe him. If u have an employee of the month, it should go to Tom, service mgr. Professional, courteous & attentive. describe him. More

Great people, great service I was very happy and surprised at the great dealership. My previous experience with a competitive dealership was horrible. Mike, Rich and the entir I was very happy and surprised at the great dealership. My previous experience with a competitive dealership was horrible. Mike, Rich and the entire staff out classed that place!!! More

best customer service experience! I would recommend anyone to come see Tom at Hamilton VW! He was friendly and helpful from the beginning..answered all my questions and concerns prompt I would recommend anyone to come see Tom at Hamilton VW! He was friendly and helpful from the beginning..answered all my questions and concerns promptly and honestly. He made coming to the dealership a great experience and I will definitely be taking my car back to Hamilton VW! More

Above and beyond! I brought my Routan in with 38,000 miles on it - 2k miles above the warranty limit. As it turned out, the air conditioner needed almost a thousand dol I brought my Routan in with 38,000 miles on it - 2k miles above the warranty limit. As it turned out, the air conditioner needed almost a thousand dollars of work. I was very angry that the car would need such a large amount of work done after so few miles. I expressed how upset I was to Tom in service and he replied by calling VW and getting a good faith warranty extended to me that would cover the cost in its entirety. This is just typical of the service I've always gotten at this location. They always do all they can to make sure you're happy. No matter what it takes. More

The service was great. Many dealers "forget" about their customers after cars are sold, but the Hamilton Volkswagen is an exception. I am always treated very friendly and politely here. And the about their customers after cars are sold, but the Hamilton Volkswagen is an exception. I am always treated very friendly and politely here. And the staff always does it best to meet my requests and needs. More

I just wanted to give a big Thanks to the guys in the service department. I have taken my vehicle to them twice already and I am always satisfied not only with the service but with the way they make me f service department. I have taken my vehicle to them twice already and I am always satisfied not only with the service but with the way they make me feel like family. Also, would like to give a special Thanks to Abraham who is always accommodating, professional and a true pleasure to deal with. My VW service department is the best they are truly EXCEPTIONAL and Abraham is the BEST, always providing amazing customer service every time I have any issues with my VW. They really know how to make you feel like a valued costumer, will definitely recommend friends to visit Hamilton VW and their lovely staff. :-) More

I have been going here for years, Ginny and Abraham have always gone above and beyond. I recently brought my car in for what turned out to be a substantial repair. Ginny called me to advise me of the repair always gone above and beyond. I recently brought my car in for what turned out to be a substantial repair. Ginny called me to advise me of the repair, and knowing that the vehicle was out of warranty I knew I would be paying for this. To my surprise Ginny advised me that she had spoken to her service manager, and based on my maintenance history, and being a long time service customer they would get it covered for me. I didn't even ask for it. They take it upon themselves to help out the customer. Thanks Ginny, Abe, and John More

I contacted Hamilton VW on two occasions over the past month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a couple weeks for someone to contact me, I simply decided to look elsewhere. In the end, I traded in my VW and got into a brand new 2011 Nissan Juke SV. I was thinking of getting a Tiguan, and due to the sales team's inability to respond to a repeat customer they lost a sale and I am now driving a car that I would have otherwise completely overlooked. But I digress, let me get back to some of the additional issues that led me to look elsewhere. As it is well known that their service department is overpriced, that is common knowledge and shouldn't be used as a negative when rating a particular dealership; however, the problems of Hamilton VW's service department extend well beyond that primary issue. Having owned a couple VWs (Passat and a Jetta), I've had my fair share of memorable moments (not good memories). One particular time, I had made an appointment to bring my car in for a 40k service. They gave me a loaner and I went to work. I received no phone calls, no price quote, nothing. Then around 3pm, I receive a voicemail that my car is ready to be picked up and it would cost $875 (don't remember the exact price but do remember it was almost $900). I was in disbelief and honestly figured they had mixed my service report with some other unfortunate person. I called back and it was confirmed - the standard 40k service, with no other work - no brakes, rotors, nothing - cost $800+. It was explained that the car was practically disassembled and everything was gone over with a fine tooth comb. I paid, because thats what I asked for, but a heads-up on the cost would have been helpful. I also had a common problem with both the passat and the jetta. When going over bumps, a chirping noise could be heard coming from the wheel area. The service writer on my first car told me on first two visits dedicated to correcting this problem that they couldn't reproduce the noise - thats BS, I heard it every single day. Finally, on my third visit, they discovered the that the wheel bearings were bone dry and required lubrication. They fixed the problem and it was covered under warranty - could this be why they didn't want to fix it the first two times? It wasn't like I was in any kind of inherit danger, it was just an auditory annoyance yet still their job to correct. This same problem occurred on my second VW. Every time I brought the car in for service, they would say that they could not reproduce the sound. I even told them to look at my old records because it was obviously the same issue. Again, nothing was done to correct the issue - I gave up and dealt with the annoying sound. The straw that broke that camels back occurred right around the time I was waiting to receive a return call from the dealership when looking to purchase a new Tiguan (which never occurred). I had placed a call to service department because I had a flashing exhaust system malfunction light - pretty serious issue as per the owner's manual. Now, in the past, when calling Hamilton VW, a secretary who handles call flow for both Hamilton VW and their Mazda dealership would answer and direct calls accordingly. When I asked this particular woman to direct my call to the VW service department, she awkwardly asks me if I was looking to speak to a particular person. "No, I'm calling to set up an appointment for my car." She proceeds to tell me that she can help me with this. Every time in the past I was transfered to a service writer who would pull up my service record on their computer while talking to me, I figured, oh well, and proceeded to tell her my problem and that I would like to set up an appointment. I'm then notified that I'll have to wait about a week and half until the next available appointment. I explained that according to the manual, this was a pretty serious issue and to get the car serviced immediately, yet she did nothing to try to accommodate my request. I wasn't put on hold, she didn't ask anyone else for advice - nothing. In fact, when I discussed contacting another dealership or mechanic to find a quicker appointment, she did nothing to try to help me. In my honest opinion, I don't believe that woman had any business handling that phone call. In the end, I had my car serviced elsewhere, bought a brand new car from another dealership and they missed out on approx. $23,000 in business. I guess financing over $40,000 with them in the past was good enough and they didn't want to exceed the $60,000 mark. More

It was an excellent experience. I began my search on the internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded t internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded to my internet request. He was very attentive and explained to me all of the options available. He sent the VIN to my insurance company to ensure I would have insurance coverage. He also had the car prepared for me when I arrived at the dealership to pick it up. Al-in-all a very pleasant experience. Worth the 2+ hour drive. I highly recommend Pete and the Hamilton dealership. More