Hamilton Volkswagen - Service Center

Thorough, honest and reliable Always trustworthy and professional service. My cars last more than 150K with their complete care. I highly recommend them to maintain your car in saf Always trustworthy and professional service. My cars last more than 150K with their complete care. I highly recommend them to maintain your car in safe and tip-top shape. More

Oil change at 25,000 miles Polite staff. Pleasant waiting area. Thorough checklist with recmendations, some were essential others were proactive for the next oil change. Plan Polite staff. Pleasant waiting area. Thorough checklist with recmendations, some were essential others were proactive for the next oil change. Plan accordingly to avoid a long lag time while car is serviced. Can not thank the knowledgeable staff enough. More

Great Experience The service department has always been great. When our concern was not evident at our service visit, they quickly scheduled the repair when the proble The service department has always been great. When our concern was not evident at our service visit, they quickly scheduled the repair when the problem happened again. The staff is very friendly and kept us updated on the repair. More

Disappointed twice. First time (summer 2018) after routine headlight bulb replacement, had to replace bulb again after a few months. Upon lifting the hood, I found twice. First time (summer 2018) after routine headlight bulb replacement, had to replace bulb again after a few months. Upon lifting the hood, I found the cap for the headlight receptacle wedged under the hood. Clearly it was not replaced, and possibly caused premature wear of bulb. Second time (Dec. 2018) after routine oil change, and after asking the desk to please monitor the work to ensure its completeness, car is returned and I noticed fresh oil puddle on my garage floor and on my asphalt driveway. Oil change was sloppy and left dripping oil on my garage and driveway. I went back to service center for a safety check, and was told there is no issue, it was just 'residual oil' from the oil change. I expect better service. I don't expect to have to clean up after my service. I can't wait to repair the asphalt driveway after the oil is done eroding it in that spot. More

Small town dealership feel! Nice to still be able to find a dealership where people know your name and make you feel welcomed. If you are looking for a VW dealership with that li Nice to still be able to find a dealership where people know your name and make you feel welcomed. If you are looking for a VW dealership with that little extra something, give them a try! More

Service I always have a great experience in the service department. Friendly, helpful, and able to quickly answer any questions that I have. Would reccomend u I always have a great experience in the service department. Friendly, helpful, and able to quickly answer any questions that I have. Would reccomend using them. More

professional work I had been hoping to come in without an appointment and they were able to accommodate me. It was just a regular maintenance check and I only had to w I had been hoping to come in without an appointment and they were able to accommodate me. It was just a regular maintenance check and I only had to wait an hour or so. They check everything on the car and I also had a couple of other maintenance things that weren't on the regular list done. I was able to use a coupon and I felt very good about the whole thing and happy that my car is in good shape! More

EXCELLENT SERVICE IN EVERY RESPECT. VEHICLE WAS TAKEN TO DEALERSHIP FOR AN APPARENT ALIGNMENT PROBLEM. THE PROBLEM WAS DIAGNOSED CORRECTLY AND REPAIRED PROPERLY. STEERING IMPROVED SIGN VEHICLE WAS TAKEN TO DEALERSHIP FOR AN APPARENT ALIGNMENT PROBLEM. THE PROBLEM WAS DIAGNOSED CORRECTLY AND REPAIRED PROPERLY. STEERING IMPROVED SIGNIFICANTLY. EXPERIENCE WAS EXCELLENT FROM START TO FINISH More

Persistance A very technical omissions issue caused the engine warning light to go on in my TDI Passat. Hamilton Volkswagon has worked diligently including c A very technical omissions issue caused the engine warning light to go on in my TDI Passat. Hamilton Volkswagon has worked diligently including contacting Volkswagen of Germany to help resolve the issue. Even though this issue has caused numerous return service visits, I could not be more pleased with the way I’ve been treated by Hamilton Volkswagon. I could describe in great detail the “over the top” treatment I have received, but I can simply say that the service department at Hamilton Volkswagon is the reason I will buy my next car from the dealership. Special thanks to Tom Pittman, Ginny, Steve in parts, and my mechanic Mike. More

Pleasantly painless. Right upon arriving I was greeted by Ginny. She got me checked in right away and my vehicle was taken in almost immediately. The service person and Right upon arriving I was greeted by Ginny. She got me checked in right away and my vehicle was taken in almost immediately. The service person and the tech. We’re both courteous and knowledgeable. My experience was to say the least a very good one. While sitting in the waiting area and relaxed with a cup of coffee and bagel. and as soon as my vehicle was done Mrs. polizzi came out and briefed me on my services. More