Hamilton Volkswagen - Service Center

2 hours and 15 mins for oil change and tire rotation? Why it took 2 hours and 15 mins for an oil change and tire rotation is beyond me. Why did I wait at the dealership? Why wasn’t I told it would take th Why it took 2 hours and 15 mins for an oil change and tire rotation is beyond me. Why did I wait at the dealership? Why wasn’t I told it would take that long? Why wasn’t I updated throughout the duration? I was on a work conference call for most of the duration so I couldn’t complain. At 1 hour and 45 mins and finally off my call, I was able to ask a Tom for an update. He said 15 mins. 30 mins later you were finally completed. What a waste of my time. Tom is a nice guy so no knock to him necessarily. He’s been very helpful during previous oil changes. Perhaps today was just an off day for the service team. More

Excellent service Our service advisor , Ginny, was excellent. She kept us in formed every day letting us know the progress on our car. I would highly recommend her to Our service advisor , Ginny, was excellent. She kept us in formed every day letting us know the progress on our car. I would highly recommend her to anyone needing service on their VW. More

Great! Quick, efficient, and handled everything perfectly. They did everything I asked and we're very accommodating in handling a last minute request for an Quick, efficient, and handled everything perfectly. They did everything I asked and we're very accommodating in handling a last minute request for an appointment More

Dropped car off before work, got a loaner, picked up after Easy to get the loaner. In and out which was important for my schedule. Got a call around lunch detailing what we had to do. Thorough and personable. Easy to get the loaner. In and out which was important for my schedule. Got a call around lunch detailing what we had to do. Thorough and personable. Pickup was even easier than drop off. More

Good work in a timely manner Took my Tiguan in for its 120K tuneup and the work was one in a timely manner. Everybody is friendly and helpful. Ginny Polizzi is a gem! Took my Tiguan in for its 120K tuneup and the work was one in a timely manner. Everybody is friendly and helpful. Ginny Polizzi is a gem! More

Best VW service experience Virginia Polizzi was my service representative and she went above and beyond to make my service experience pleasant. The technician did a great job on Virginia Polizzi was my service representative and she went above and beyond to make my service experience pleasant. The technician did a great job on my VW Atlas. I highly recommend this service center. More

Professional, personable, and Fast Great service. Was promptly greeted as soon as I walked in. Was taken before my appointment time which was great! The services performed were done tho Great service. Was promptly greeted as soon as I walked in. Was taken before my appointment time which was great! The services performed were done thoroughly and quickly. The service went beyond the visit because I left my iPad in the lounge by mistake. Before I even realized I forgot, I received a call informing me that they had found it and that it would be waiting for me behind the counter. Great service and honest! Can’t be that! More

Great customer service I am always very pleased with the service and professionalism at Hamilton Volkswagen. They are always in contact with you and explain in detail the p I am always very pleased with the service and professionalism at Hamilton Volkswagen. They are always in contact with you and explain in detail the progress of your vehicle. More

Very happy person. Work completed within reasonable time. Everyone was nice and friendly. I was able to get a discount for my service. Also I had a recall and it was Work completed within reasonable time. Everyone was nice and friendly. I was able to get a discount for my service. Also I had a recall and it was fixed at this time so that I didn’t need to come back again. More

Would be better if service is done in 1 hour Would be better if service is done in 1 hour It is expensive for being the first service People is really friendly and professional Thanks Would be better if service is done in 1 hour It is expensive for being the first service People is really friendly and professional Thanks More