Hamilton Mazda - Service Center

Appointment was 1130, car not in bay until after noon. I get a text says something needs "immediate attention" in RED letters. I go to the counter to ask & all it was is "did you watch the inspection vide I get a text says something needs "immediate attention" in RED letters. I go to the counter to ask & all it was is "did you watch the inspection video?" Yes, OK, that's all it was. Really?? I thought something was really wrong. Bad phraseology. More

Hamilton Mazda has a great staff which is focused on delivering a proactive, communicative, and accommodating user experience. delivering a proactive, communicative, and accommodating user experience. More

Welcoming, knowledgeable, all questions answered regarding car servicing..Pleasant atmosphere to wait for vehicle, best part is the video that they provide while waiting..Ryan, Bonito, Amber and my regarding car servicing..Pleasant atmosphere to wait for vehicle, best part is the video that they provide while waiting..Ryan, Bonito, Amber and my technician always are so kind.. More

Quality service representatives and mechanics who communicate well and ensure that a quality job is done. Yes, dealership service costs can sometimes be a bit on the high side, but dealing with the communicate well and ensure that a quality job is done. Yes, dealership service costs can sometimes be a bit on the high side, but dealing with the same people whenever we come in is a testament to their continuity, and the peace of mind they give you is worth paying a little extra for. More

No I felt like he seemed distracted. I felt limited with his options and just wanted to leave. I felt limited with his options and just wanted to leave. More

Ryan and the service department fixed my Mazda and provided excellent communication and and overall wonderful experience. provided excellent communication and and overall wonderful experience. More

Reliable and customer service focused, I trust Hamilton Mazda with all the major repairs on the CX-5 I purchased there in 2015. The video inspection they provide before I decide whether or not to approve r Mazda with all the major repairs on the CX-5 I purchased there in 2015. The video inspection they provide before I decide whether or not to approve recommended services is a great help, and builds trust between the mechanic and customer. Rather than just hearing “your belt is worn” I can see the cracks and agree. Thanks! More

Easy and thorough It was an easy and thorough process that allowed us to feel confident the car was being taken care of. that allowed us to feel confident the car was being taken care of. More

Service was needed under warranty, and dealer took care of the problem without hassle. Dealer provided loaner car as well. of the problem without hassle. Dealer provided loaner car as well. More

Prompt explaining the problem and the fix. The work was clearly explained as were the options for service. The work was clearly explained as were the options for service. More