Hamilton Mazda - Service Center

Fraud I took in my Mazda 3 for a 60K mile service and an oil change. I waited about 20 - 30 minutes tops before a laundry list of work was presented to me a I took in my Mazda 3 for a 60K mile service and an oil change. I waited about 20 - 30 minutes tops before a laundry list of work was presented to me as necessary. In all, it added up to over $1,700 of unnecessary services were strongly suggested to me. Two of them were made to sound dire - to the extent that my car would stop working while driving it and would require a tow. Those were words that were specifically said to me - to scare me into getting work done. After speaking with my husband who looked into a couple of things I told him about, I left without receiving any of the suggested services and headed home. Later when my husband got home he popped my hood and found a serpentine belt that was PERFECTLY fine, not "frayed and coming apart" as was suggested. There was no oil dripping anywhere around the engine, which was the evidence used to suggest my PCV valve needed to be changed out - at 60,000 miles. The brake fluid was full to the level and maybe a little yellowed but not terrible. My coolant was low - we topped it off and saved $189 in about four seconds. My car has not misfired nor has it suggested to me that it needs new spark plugs - certainly not at $45/each before labor as was the case at the dealership. Lastly, I have no idea what "FUEL AND AIR" means and it was $240 to fix that on my paperwork. I was at the dealership and was pretty convinced that all of this work needed to get done and was prepared to spend probably $400 for the day to at least get some of the more scary sounding things done, before I spoke with my husband and realized that something was not right. I've been a customer of this service station since 2011 and have been very loyal, suggested this center to friends and family. Not anymore. I get free oil changes for the life of my car. I'd rather pay $60 per oil change than ever go back to this service station. I'm appalled that they lied to me like it was nothing, like it didn't even matter in the slightest bit. Next week I'll be taking my car into another garage to get a general diagnostic and see if they come up with half of the things this place did. My guess is, they won't. There is a stigma of dishonesty amongst mechanics, which has always drawn me to dealerships. I know that I've probably always paid more than I needed to for work that could have been done at another place for way cheaper but I did that because I trusted this dealership and service center. Now I am so appalled by this experience, I'll never come back - not to buy my next car, not to get my next oil change, not for anything. I actually have no idea who I worked with besides the front desk guy, whose name I don't remember. But this system won't let me move forward without selecting someone. So Brian Harris was not responsible for this, I just picked him to be able to move on. None of the employees with check boxes and pictures were the person I dealt with. More

Great service at a great price! I have been going to Hamilron Mazda since 2016 and I am extremely happy to this day with rhe great customer service and price of my service! Very fair I have been going to Hamilron Mazda since 2016 and I am extremely happy to this day with rhe great customer service and price of my service! Very fair and reasonable prices and they go through each service step with you for your vehicle. I will continue my service wirh HM.! More

Easy Experience Took my CX-5 in for the free oil change and also had the rear brake pads redone. Service team is excellent - very friendly and communicative. Dealersh Took my CX-5 in for the free oil change and also had the rear brake pads redone. Service team is excellent - very friendly and communicative. Dealership is undergoing some renovations so the normal waiting area is out of bounds, but the temporary one is fine. More

Tire Change and alignment I came in for new tires, got them priced. When I came in, they had given away my tires. I had to settle on cheaper tires in order to get them done on I came in for new tires, got them priced. When I came in, they had given away my tires. I had to settle on cheaper tires in order to get them done on time. I came back to pick my car and pay for the service. Throughout the whole day they never put the new tires on my car. I almost paid and drove away with the old tires still on the car. I notified and they apologized for the mistake. They ended up putting new tires on the next day. Overall quality is good but huge operational mess and customer service. More

great customer servce they’re so nice here, accomodating and very professional! no pressure sales & service. I keep coming back because of the great staff, service hours they’re so nice here, accomodating and very professional! no pressure sales & service. I keep coming back because of the great staff, service hours & location. More

Service at Hamilton Mazda. The employee is very friendly and knowledgeable. The service is flawless. I like this service team. The price and charge is fair. It is r The employee is very friendly and knowledgeable. The service is flawless. I like this service team. The price and charge is fair. It is recommended. More

I felt I got ripped off I had to shell out over a thousand dollars for a 60K service. And that was after I had declined some additional work they wanted to add on. Shocked t I had to shell out over a thousand dollars for a 60K service. And that was after I had declined some additional work they wanted to add on. Shocked the xxxx out of me. I'm not going back there again More

Routine maintenance We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil change but due to time could not have the other work done. Each time we were always informed of the progress and the maintenance was completed within the estimated time given to us. More

Excellent service department My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time for how long the repair would take to complete as I had to wait for it. They completed the work well within the window. Perhaps most importantly, I own and drive cars until they fall apart as I drive a lot for my work. The car has over 200k miles but I take good care of it. What impressed most was that there was no effort at an upsell---easy to do on a car that "old". This showed me Hamilton Mazda is a very trustworthy service department. Highly recommend. More

Fantastic Service - Thanks Ryan! We had several maintenance items needed for our Mazda6, including a transmission issue that had been an ongoing problem despite attempts to fix it at We had several maintenance items needed for our Mazda6, including a transmission issue that had been an ongoing problem despite attempts to fix it at another dealer. Ryan immediately identified the issue and required fix. He also fixed an issue with one of the power window switches while checking the car - no charge. In short, he knew all about our vehicle which gave us a very high level of confidence in the service department. All work was performed to our satisfaction, and I have to say we will not be taking our Mazda for service anywhere else now. Thanks Ryan! More