Hamilton Mazda - Service Center

Hamilton Mazda Service Since purchasing my CX5 in June 2015, I have had it routinely serviced at Hamilton Mazda. Recently I have had both routine and warranty service perfo Since purchasing my CX5 in June 2015, I have had it routinely serviced at Hamilton Mazda. Recently I have had both routine and warranty service performed on my vehicle. I write this email to you to share and show my appreciation for the professionalism, courtesy and great service afforded me on every visit to Hamilton Mazda. Mr Rutherford and Anes always treat me as a valued customer and I leave feeling satisfied that I have been treated fairly and driving a safe well maintained vehicle. Why the glowing praise for your establishment? I purchased my first Mazda, a 626 in 1987, from a dealer in another area. Without going into any detail, I was not treated as a valued customer and was nickle and dimed at every service at a time when resources were low. It gave me a bad taste for service departments from then on. Hamilton Mazda has changed that perception and I thank the Management, Mr. Rutherford and Anes for setting a high bar. More

Always Awesome Ryan and the team are always awesome I will most likely drive a Mazda for life Super all around ! Thanks again ! thanks again !!! Thanks again Ryan and the team are always awesome I will most likely drive a Mazda for life Super all around ! Thanks again ! thanks again !!! Thanks again Ps I don't need 25 characters to get to awesome. Lol. More

Poor communication In my second visit to fix the same problem, I went without my vehicle for over 2 weeks total with communication on the timeline to complete the repair In my second visit to fix the same problem, I went without my vehicle for over 2 weeks total with communication on the timeline to complete the repair only coming after multiple phone calls on my side. The problem has been improved, but is still not perfect though I’m unwilling to go through the ordeal again. I’ll be looking for another dealer to service my vehicles in the future. More

Amazing staff Benito was able to get my vehicle repaired quickly and cleanly. Fantastic team. Building redesigned. Thank you all for you help in getting the repa Benito was able to get my vehicle repaired quickly and cleanly. Fantastic team. Building redesigned. Thank you all for you help in getting the repairs done in a timely matter. More

Always excellent service The service department employees are always friendly and helpful. If I have a question that they are unable to answer the mechanic will talk to me. The service department employees are always friendly and helpful. If I have a question that they are unable to answer the mechanic will talk to me. I have never had a problem with service they preform. More

Plugs and Coil Great service at this location. Easy drop off and pick up. Have been going for 5 years and always polite and very helpful Even when had issues with Great service at this location. Easy drop off and pick up. Have been going for 5 years and always polite and very helpful Even when had issues with car and no appointment they took me right away More

Outstanding Service The service department is always friendly. This was the quickest service yet. I was in and out in no time. They also looked over the car to determine The service department is always friendly. This was the quickest service yet. I was in and out in no time. They also looked over the car to determine any upcoming maintenance. More

Fantastic as always Friendly and knowledgeable staff. Scheduled oil change, was in and out quickly. Service technician came and explained all that was done. Waiting area Friendly and knowledgeable staff. Scheduled oil change, was in and out quickly. Service technician came and explained all that was done. Waiting area was clean and comfortable. More

Ryan is the Best !!!!!!!!!!!!!!!!!!!!!!! This dealership and their customer service is second to none!!!! I would recomend anyone in need of a Mazda or Mazda service to give them a try! This dealership and their customer service is second to none!!!! I would recomend anyone in need of a Mazda or Mazda service to give them a try! More

Quick service. Love the ease of their service department. Always a pleasure bringing our car in for service. Always welcomed with a smile. Recommend them to all my Love the ease of their service department. Always a pleasure bringing our car in for service. Always welcomed with a smile. Recommend them to all my friends and family More