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142 Reviews of Hamer Toyota - Service Center
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June 20, 2025
I took my brand new 2025 Toyota Tacoma to Hammer Toyota. To have the brakes checked the brakes were making noise at low speeds and my truck only had 2400 miles. I waited three hours and after waiting, I ask To have the brakes checked the brakes were making noise at low speeds and my truck only had 2400 miles. I waited three hours and after waiting, I asked the technician what was happening with my car. He said they’re working on it. I called the manager Louise Munoz and he helped me get things going the rep that was helping me his name was Oscar and he made me wait for three hours and later found out that the truck is just sitting there. Nobody’s working on it and then the manager Louise Munoz got things going call the master technician and we drove the car and he noticed the noise it was making. So the manager got me a free Rent-A-Car to drive home and I came the next day to pick up the truck. I was upset because he told me that the truck was being worked on even though it was just sitting there if Oscar the rep notified me I would’ve went home and not wasted three hours sitting there. More
by abramyanarpiar
Employees Worked With
Luis Munios
August 16, 2024
Everyone at this dealership is very friendly and very knowledgeable. I would recommend this dealership to anyone. knowledgeable. I would recommend this dealership to anyone. More
by robert.seward
March 15, 2024
I recently purchased a vehicle from Hamer Toyota and I had to take the car in for some maintenance and I had the pleasure of working with Carlos Vazquez. He was patient and listened to what my concerns we had to take the car in for some maintenance and I had the pleasure of working with Carlos Vazquez. He was patient and listened to what my concerns were and he went ahead and fixed the issue with no problems. He later explained everything that was done to the vehicle. thank you for all your help Carlos its greatly appreciated. More
by Elvira Sanchez
Employees Worked With
February 14, 2023
I brought my Toyota Avalon in for an oil change yesterday. Simply enough. When the service was completed, I was handed a free inspection report to which the Service Advisor indicates my air and cab yesterday. Simply enough. When the service was completed, I was handed a free inspection report to which the Service Advisor indicates my air and cabin filter were dirty, suggesting they should be replaced. Really? This morning, I performed my own inspection and found both filters to be very clean, and the cabin filter looked almost brand new. So where's the dirt? Unfortunately this web site doesn't have the ability to post photos that I have to show proof the mechanic and possibly others were trying to scam me. I wonder when he was alive if Lee Hamer would encourage the service team to exploit customers? I doubt it or else he wouldn't have had a successful business for several decades. Question: Do you think I'll be taking my car back for service at Hamer Toyota again? No way! More
by calcoast
Employees Worked With
Johnny Nowell
October 25, 2022
The service department is beyond imagination at Hamer, they have no understanding of customer service. Gabriel Gonzalez was rude, threatening, and overall a very unprofessional individual. they have no understanding of customer service. Gabriel Gonzalez was rude, threatening, and overall a very unprofessional individual. More
by Toyota Mirai
Employees Worked With
Gabriel Gonzalez
September 12, 2022
All good reviews are from the dealer itself! There is no way that this dealer has 5 stars because they deserve ZERO. Horrible service!!!, Horrible sales people!!!, horrible service advisor There is no way that this dealer has 5 stars because they deserve ZERO. Horrible service!!!, Horrible sales people!!!, horrible service advisors, uneducated with no manners and poor people skills. Beware!!! More
by nn
Employees Worked With
Edwin Jovel
August 25, 2022
I had by far the worst experience with Carlos . Lack of communication, dismissive with every question or concern I had could never give me a date to pick up car very unprofessional. And worst hangs Lack of communication, dismissive with every question or concern I had could never give me a date to pick up car very unprofessional. And worst hangs up the phone says he called. car is ready! . I'm a single mom why would I let my car sit in your garage for 2 weeks More
by Lov1self4evr
Employees Worked With
