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Hamer Toyota
Mission Hills, CA
2,035 Reviews
At Hamer Toyota, We Hear You!
You might expect a car company’s top priority to be cars, but not at Hamer Toyota. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 2,035 reviews
May 26, 2018
Horrible Customer Service I was very interested in a car, it was shown to me; but had me test drive another vehicle that was similar as the other car was in the garage and was I was very interested in a car, it was shown to me; but had me test drive another vehicle that was similar as the other car was in the garage and was made to seem like it was too difficult to pull out. Was made lots of promises and when I called back the next day was given the run around and them came to find out the car had been sold. At that point I was offered another car at a really great price and when I went into look at the car they offered, told me that I was never given such a low price and if it wasn't in writing they didn't have to honor it. They sales Rep even lied and told me he never made me such a deal over the phone. They have all these signs saying they treat others how they want to be treated, plainly said that is a bunch of crap. If you do deal with them GET IT IN WRITING!!! More
by Carshopper60
Employees Worked With
All of them
May 25, 2018
Exceptional Car Buying Experience Steve is a perfessional who made my experience exceptional and painless. As an 86 year old my family recommended me to Steve. He did not disappoint. Steve is a perfessional who made my experience exceptional and painless. As an 86 year old my family recommended me to Steve. He did not disappoint. Perfessionalism at its best. More
by JuanG
Employees Worked With
May 25, 2018
Best car buying experience of my life! Steve Denson is the best salesman I have ever purchased a vehicle from, his business card says it all! Hassle free car buying, most honest car salesma Steve Denson is the best salesman I have ever purchased a vehicle from, his business card says it all! Hassle free car buying, most honest car salesman I have encountered! Definitely recommend anyone looking to purchase a vehicle see Steve! Thank You for everything! More
by Emilio Contreras
Employees Worked With
May 25, 2018
Great Customer Service! Very happy with my experience! My and my boyfriend came to Hammer Toyota looking for a friendly service and painless decision making. Evidently that is exactly what we received work My and my boyfriend came to Hammer Toyota looking for a friendly service and painless decision making. Evidently that is exactly what we received working with Juan Hernandez. He was very helpful and worked with us to stay in the budget we wanted. BIG shout out to Juan Hernandez and his exceptional service! We look forward to dealing with you for our future vehicle! Frank in Finance was also very welcoming and helpful with all our questions! Thank you Frank! Thank you Juan! More
by hmora003
May 24, 2018
Very content Went in looking for a prices no intention of getting anything yet, they matched my price and and left with a car. Very friendly and helpful Went in looking for a prices no intention of getting anything yet, they matched my price and and left with a car. Very friendly and helpful More
by Selena P
May 24, 2018
Great customer service I think hammer Toyota has a great set of employees! Israel helped me pick my first car. He really cared about making sure I had everything I needed. I I think hammer Toyota has a great set of employees! Israel helped me pick my first car. He really cared about making sure I had everything I needed. I never felt pressured or rushed into making a decision. Great service and loving my new car! More
by Nancyc
Employees Worked With
Israel Toledo
May 23, 2018
Excellent Customer Service This is our 4th lease from Hamer Toyota and Steve Denson. Steve makes the process quick and easy. He is polite, informative, and easy to talk to. This is our 4th lease from Hamer Toyota and Steve Denson. Steve makes the process quick and easy. He is polite, informative, and easy to talk to. More
by marlene
Employees Worked With
Armando Bernal
May 20, 2018
Great customer service Had great customer service with Juan acevedo he was really helpful and really knowledgeable. He was patient and took his time with us. We will be Reco Had great customer service with Juan acevedo he was really helpful and really knowledgeable. He was patient and took his time with us. We will be Recomending friends and family. More
by Phlebotomy22
Employees Worked With
Juan Acevedo
May 18, 2018
Rude customer service I purchased a rave4 on April 20,2018 sale person very nice but when come to finance department is something else. It was a cash purchase pay with my I purchased a rave4 on April 20,2018 sale person very nice but when come to finance department is something else. It was a cash purchase pay with my personal check, i been told that i have fill out a finance paperwork for it even though i pay cash.just incase my check bounce, if my check bounce than they will sent directly to financing company. but my check not bounce than they will disgard the paper work. They LIE!!!!!! long story short , weeks later i receive the letter in the mail stating that they cannot financing my vehicle. i was shock because i they cash my check within two days. i call Hamer finance department , talk to Pete Kern regarding the letter i received, immediately telling me because the time of purchase i told them i need a day or two to get third parties loan. i telling him i did not said such thing anyway meanwhileto explain to himbut seem like he careless because he constantly talking to other person in his office.I am trying to explain what the letter state not surprise he HANGUP on me. I feel like Hamer Toyota sale my information for third parties.because of Pete' action. For all of you out there Don't Believe Hamer Finance Department More
by xuanH.
Employees Worked With
pete kern in finance
May 17, 2018
Excellent Service, Juan! This is our second car from Hamer Toyota. Our first time, we were lucky to come across Juan Cebedo. He was super helpful, very polite and most importa This is our second car from Hamer Toyota. Our first time, we were lucky to come across Juan Cebedo. He was super helpful, very polite and most importantly... we never felt pressure. This time around, we went straight to Juan. And once again he was awesome. He took care of us, from start to finish. Everything went well, except during the time we went to the back with Eric, in financing. He was a bit pushy on selling us extra coverage... we kept on telling him we were not interested but he kept on trying to sell. At one point, my husband got a bit annoyed. Thankfully, Eric finally got the point, and we were able to finalize the sell. Overall, a great experience. Once again, thank you Juan Cebedo! More
by The Salcedo's
