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Hamer Toyota
Mission Hills, CA
2,066 Reviews
At Hamer Toyota, We Hear You!
You might expect a car company’s top priority to be cars, but not at Hamer Toyota. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,066 reviews
May 01, 2022
I walked into Hamer Toyota with low expectations on being able to find a car, due to how crazy the market is. The minute I walked into Hamer I was greeted by Steve and from there the entire experience was am able to find a car, due to how crazy the market is. The minute I walked into Hamer I was greeted by Steve and from there the entire experience was amazing! From the start he was very transparent about pricing and any other questions that I had. Not only was he transparent, but he was also kind and very knowledgeable. It was truly was truly a hassle-free experience. I highly recommend that anyone in the market looking for a new vehicle go to Steve! More
by ryanfshoe
April 30, 2022
Thinking to Chang the dealer. Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the way they supposed to be. It would continue sliding as if won’t stop. I thought well since had it replaced at the dealer, I should trust the work they’ve done, because they would know what they are doing. If it was done by a random mechanic, I’d be more concerned. Initially I thought maybe the pads are new and they need to be broken in. But as the time went by, it started becoming more and more obvious that something is not right. When I touched the discs, all of them were extremely hot, although the distance I drove 7 miles by night and when the weather was cold. It’s not like we are just drivers and we don’t know anything about the cars, and we never felt the normal operation of the brakes and how the discs should feel at the touch. Some warmth, but not burning hot. I figured either the pads are not releasing from the suppression due to the bad springs, or the air was not released in the brake lines that’s why the brake pads are constantly holding the disc tight and the friction is causing the braking/stopping the car less effective. On the same day, they broke the under hood hydraulic supporters, that I had to go back to the Hamer to check it. While the mechanic said it was working when he was working on the car, the shop manager told me the warranty covers up to 5 years. If it was working before taking it in for brake service and was confirmed by the mechanic, then they had to replace it for free. The 5 years warranty doesn’t guarantee that the part must break down after the 5 years warranty up. Nevertheless they were supposed replace it no questions asked. Then the two noticeable deep scratches on the driver’s door of my Tundra. They gave me a matching paint pen. I painted but is evidently visible because the scratches are deep. I switched to these guys from frontier toyota, because they charged me for topping off the liquids, but they didn’t level up the radiator liquid. After I’ve gave them a poor performance rating, the service advisor had the audacity to called me and ask me why I gave them a poor performance rating. When I took a picture and emailed him to show that the level of the radiator liquid was below the minimum level, he told me that I should have went back to have them to fill it up. It seems as if they don’t think that by not being keen to their work for which the customer pays and going back to redo it is not that simple. Some people might be driving a distance to get to the dealer and yet pressed with the time as well as other matters. That kind of attitude itself is very disrespectful and subsequently shows their nature careless characters. I’m very upset with these guys. The gentler and politer I am the more disrespectful they are towards me. But if I was rude and crude, then they’d complain about my behavior. So there’s no one specific way of pertaining to the matter. What’s shattering, they all are advising you, that you will be receiving a survey in the mail and how important is for them to give them a high rating. But never mind that the customer in really is not happy. I would sustain any poor service on the car as long as it doesn’t concern a safety issue. But for the lack of diligence and safety precautions I won’t forgive them. I could get into an accident and be liable for my own safety and the safety of the others. The dealers should minimally take this measures very seriously. In the past I had to return to Hamer dealer several times just to correct their work. That’s very inconvenient. Obviously the management are not uptight within their responsibilities and functions. That’s all because of loose management. Toyota should undertake a strict service control over their services. More
by b99g51
Employees Worked With
Mechanic/service advisor
April 26, 2022
We had been to several Toyota dealers and remembered we bought two cars at Hamer in 2012 so we decided to stop in again. We were met by Steve Denson and were treated so well we quit considering any other d bought two cars at Hamer in 2012 so we decided to stop in again. We were met by Steve Denson and were treated so well we quit considering any other dealer. Steve's professionalism carries right through to final delivery. We would absolutely come back again as well as refer family and friends. More
by ddknapp2
Employees Worked With
April 20, 2022
Steve was great! Extremely friendly, knowledgeable and helpful! Steve made our new car buying experience FANTASTIC! We will definitely come back to Steve for our nex Extremely friendly, knowledgeable and helpful! Steve made our new car buying experience FANTASTIC! We will definitely come back to Steve for our next new car! More
by M.Ruiz
Employees Worked With
April 20, 2022
We were not looking forward to the experience of buying a car in this market. We were prepared for the worst possible experience and insane mark-ups, but then we were introduced to Steve. He was up front and car in this market. We were prepared for the worst possible experience and insane mark-ups, but then we were introduced to Steve. He was up front and clear about the process and what we should expect right from the start. Other dealerships we visited threw the usual games/tactics at us, but there was none of that from Steve. We sincerely appreciated the clear communication and fair deal that we received. He made what could have easily been a very stressful experience into one that we navigated together with ease. Truly no hassle. When it comes time to purchase another vehicle, we will definitely be giving him a call. More
by Corin
Employees Worked With
April 18, 2022
Great service. This was first new car and Steve made the process smooth and easy to understand. Highly recommend him and Hamer Toyota. This was first new car and Steve made the process smooth and easy to understand. Highly recommend him and Hamer Toyota. More
by Chrispnsd
Employees Worked With
April 11, 2022
Steve is the only man you'll ever need. This guy is super efficient, super friendly, and super real. This is my second Toyota I got from him and won't be my last. You the man Steve! This guy is super efficient, super friendly, and super real. This is my second Toyota I got from him and won't be my last. You the man Steve! More
by Chrism
April 10, 2022
I brought my daughter in to buy her first car. Steve was amazing from beginning to end. He was very nice, honest, and he got my daughter into a great car. She is over the moon happy. Thank you so Steve was amazing from beginning to end. He was very nice, honest, and he got my daughter into a great car. She is over the moon happy. Thank you so much! More
by MDM
April 10, 2022
Steve is the best in his class. He provides top-notch service and always with a smile. Thanks again, Steve. See you for the next purchase! He provides top-notch service and always with a smile. Thanks again, Steve. See you for the next purchase! More
by ablfa30522@gmail.com
Employees Worked With
April 08, 2022
Steve is an amazing person that will not try to oversell you. This is the second time and third for the family buying a vehicle from Steve. you. This is the second time and third for the family buying a vehicle from Steve. More
by eddyconeche
