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Hamer Toyota
Mission Hills, CA
2,034 Reviews
At Hamer Toyota, We Hear You!
You might expect a car company’s top priority to be cars, but not at Hamer Toyota. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 2,034 reviews
May 28, 2022
It’s my first time purchasing a vehicle at a dealership and Steve made it look so easy. I like the fact that he is straightforward and trustworthy. I will definitely return to purchase in the future and hi and Steve made it look so easy. I like the fact that he is straightforward and trustworthy. I will definitely return to purchase in the future and highly recommend him to friends and family. Thank You Steve! More
by Hectorj28
Employees Worked With
May 22, 2022
Steve is the best. Very experienced and highly responsive. Straight shooter, honest and friendly. A++ Very experienced and highly responsive. Straight shooter, honest and friendly. A++ More
by Hk
Employees Worked With
May 20, 2022
Steve was great and very helpful. The dealership was good but the finance situation took way too long to finish and the new system had so many glitches. The dealership was good but the finance situation took way too long to finish and the new system had so many glitches. More
by WEST972003
Employees Worked With
May 13, 2022
They are honest, trustworthy, care about the people who walk into their dealership, and they don’t try to take advantage of you to get your business! Steve Denson is absolutely amazing! walk into their dealership, and they don’t try to take advantage of you to get your business! Steve Denson is absolutely amazing! More
by erica_fyfe07
Employees Worked With
May 10, 2022
I was selling my car on an online used car marketplace. I received a message from someone claiming to work for Hamer Toyota. I told them that unless they were able to offer me more than other dealers, I wa I received a message from someone claiming to work for Hamer Toyota. I told them that unless they were able to offer me more than other dealers, I wasn't willing to have a conversation. Their method of convincing me to sell them my car, was to tell me that idk what I'm doing, that the car has flaws and and that they were "just trying to help me sell my car. So, apparently their method of convincing someone to sell their car is to neg them into selling it to them. xxxxty behavior in real life, xxxxty behavior as a car dealer. Save yourself the time and harassment and go somewhere else. More
by dbaseballs
Employees Worked With
Other Employees :
Antanae Jones, Gabriel Urquidi
May 08, 2022
Steve is an absolute pleasure to work with. He makes the process super smooth and will always move heaven and Earth to assure I get a good deal. I’ve gotten 2 cars with him and will continue to He makes the process super smooth and will always move heaven and Earth to assure I get a good deal. I’ve gotten 2 cars with him and will continue to do so! More
by Veence Aparente
May 03, 2022
Although I ultimately did not end up buying a car through Steve, I really wish I could have. His years of customer service are obvious in his very personable demeanor. My interactions with him were no pressu Steve, I really wish I could have. His years of customer service are obvious in his very personable demeanor. My interactions with him were no pressure, no BS, and 100% honest. He was dedicated to trying to find me the best deal possible despite the supply crunch and overwhelming demand from other potential buyers. Unfortunately my circumstances led me to have to get a new car ASAP and I could not wait for pending inventory. When I do need a new car down the road, I hope I can work with Steve again and make it happen! More
by Agreen818
Employees Worked With
May 01, 2022
I walked into Hamer Toyota with low expectations on being able to find a car, due to how crazy the market is. The minute I walked into Hamer I was greeted by Steve and from there the entire experience was am able to find a car, due to how crazy the market is. The minute I walked into Hamer I was greeted by Steve and from there the entire experience was amazing! From the start he was very transparent about pricing and any other questions that I had. Not only was he transparent, but he was also kind and very knowledgeable. It was truly was truly a hassle-free experience. I highly recommend that anyone in the market looking for a new vehicle go to Steve! More
by ryanfshoe
May 01, 2022
Steve Denson is the most personable, easy-going, and hassle-free people that I’ve bought a car from. If you want an honest and easy experience, I highly recommend you go see Steve Denson. Thank you for hassle-free people that I’ve bought a car from. If you want an honest and easy experience, I highly recommend you go see Steve Denson. Thank you for all of your support through car buying process, Steve. Cheers! More
by mattevans50
April 30, 2022
Thinking to Chang the dealer. Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the way they supposed to be. It would continue sliding as if won’t stop. I thought well since had it replaced at the dealer, I should trust the work they’ve done, because they would know what they are doing. If it was done by a random mechanic, I’d be more concerned. Initially I thought maybe the pads are new and they need to be broken in. But as the time went by, it started becoming more and more obvious that something is not right. When I touched the discs, all of them were extremely hot, although the distance I drove 7 miles by night and when the weather was cold. It’s not like we are just drivers and we don’t know anything about the cars, and we never felt the normal operation of the brakes and how the discs should feel at the touch. Some warmth, but not burning hot. I figured either the pads are not releasing from the suppression due to the bad springs, or the air was not released in the brake lines that’s why the brake pads are constantly holding the disc tight and the friction is causing the braking/stopping the car less effective. On the same day, they broke the under hood hydraulic supporters, that I had to go back to the Hamer to check it. While the mechanic said it was working when he was working on the car, the shop manager told me the warranty covers up to 5 years. If it was working before taking it in for brake service and was confirmed by the mechanic, then they had to replace it for free. The 5 years warranty doesn’t guarantee that the part must break down after the 5 years warranty up. Nevertheless they were supposed replace it no questions asked. Then the two noticeable deep scratches on the driver’s door of my Tundra. They gave me a matching paint pen. I painted but is evidently visible because the scratches are deep. I switched to these guys from frontier toyota, because they charged me for topping off the liquids, but they didn’t level up the radiator liquid. After I’ve gave them a poor performance rating, the service advisor had the audacity to called me and ask me why I gave them a poor performance rating. When I took a picture and emailed him to show that the level of the radiator liquid was below the minimum level, he told me that I should have went back to have them to fill it up. It seems as if they don’t think that by not being keen to their work for which the customer pays and going back to redo it is not that simple. Some people might be driving a distance to get to the dealer and yet pressed with the time as well as other matters. That kind of attitude itself is very disrespectful and subsequently shows their nature careless characters. I’m very upset with these guys. The gentler and politer I am the more disrespectful they are towards me. But if I was rude and crude, then they’d complain about my behavior. So there’s no one specific way of pertaining to the matter. What’s shattering, they all are advising you, that you will be receiving a survey in the mail and how important is for them to give them a high rating. But never mind that the customer in really is not happy. I would sustain any poor service on the car as long as it doesn’t concern a safety issue. But for the lack of diligence and safety precautions I won’t forgive them. I could get into an accident and be liable for my own safety and the safety of the others. The dealers should minimally take this measures very seriously. In the past I had to return to Hamer dealer several times just to correct their work. That’s very inconvenient. Obviously the management are not uptight within their responsibilities and functions. That’s all because of loose management. Toyota should undertake a strict service control over their services. More
by b99g51
Employees Worked With
Mechanic/service advisor
