Hamer Toyota

Buying a car is like going to the dentist. This time, however, I was in and out in about 2 hours. Juan did a great job and we came to an agreement rather quickly. All the details were accomplished effi however, I was in and out in about 2 hours. Juan did a great job and we came to an agreement rather quickly. All the details were accomplished efficiently and accurately. Allen also handled the financial paper work in a superior manner. I have purchased from Hamer before and will again. More

The Sales person, Jaime Gonzales is really very helpful, patience, and most of all is very kind. I hope you more Sales persons like him workinf there. For sure, when I come back there in near future, I will patience, and most of all is very kind. I hope you more Sales persons like him workinf there. For sure, when I come back there in near future, I will look for him. More

We came home grossly disappointed after visiting (for 4 & 3 hours) two dealerships and almost gave up. We can only search for cars in the weekends. So, my wife looked on the internet again and found a di & 3 hours) two dealerships and almost gave up. We can only search for cars in the weekends. So, my wife looked on the internet again and found a different Toyota dealership that still had 3 or 4 white 2013 Toyota Camry LE's in stock. We also needed to hurry up before they are sold out as we were told by the other two dealers. Both of them said, the cars we wanted were sold by the time we got there (10 & 20 minutes) and laughed. When we called the third dealership, the salesman Young Ji told us that Joe (Sales Manager) told him about the car we want and assured us that he had the car ready for us to test drive. Twenty five minutes later, we arrived at the dealership. We test drove in less than five minutes after we arrived. Compared to other the two places, who took at least one hour to even find a similar car but wrong color, wrong package etc. Then Young Ji (a retired army MSrgnt.) took us to his office and let us see every detail of their offer on the computer screen. Both of the other two dealerships were writing on pieces of paper and we couldn't see or understand everything clearly as they were holding the pieces of papers and avoided to give them to us. Young Ji let us see everything and the offer was cheaper than the others for the same car but it was the right color, right package, right financing (0%), even right trade-in offer (for our beautiful BMW), plus $1,000 incentive from the manufacturer with no deceptive talks. Young Ji asked us if we'd like some time to think it over and left us there for a few minutes. It didn't take long for us to make a decision. Then we were moved to another office with Shawn Etminani(Financing). He offered us few extra options we could have with additional costs but he never imposed them on us. Within an hour, we drove home in our new car. This dealer waisted no time and being up-front and honest with us. He didn't shove coffee and popcorn into our faces along with lies and deception. Before venturing out to buy a new car, we had assumed that in this economy, people would be treating their customers with respect and dignity. But we quickly encountered many foxes disguised in sheep's coats. My father once said, monkeys never give up climbing trees just because they are old. We truly believe, there are good people there doing good things and bad people there doing bad things regardless of race, religion or the place they come from. As we drove to Hamer Toyota in Mission Hills, I said to Karen, this is our third dealership, let us not be influenced by the negative experiences (including running after our car in the parking lot) we had this morning. We will go there with open mind, we will not be judgmental. But if we find them just as bad we will just walk out again. At Hamer we encountered staff from three different countries with three different races and three different religions in this business transaction. They all had one thing in common, they are all good people. We respect them and we highly recommend them. We will come back. Without trying to become a walking advertisement for Hamer Toyota, I want to share with you, that our new car drives like a dream, it is silent & smooth. We'll miss our BMW but it is time to move on… Hamer Toyota in Mission Hills, happens to be the oldest Toyota dealership in California. There is a beautiful picture of Mr. Hamer in every office there, when he first opened the dealership, seventy years ago. We are not surprised at all. With this kind of integrity they will last forever. We are very proud of Hamer Toyota and telling everyone about them and share them on the FaceBook. We enjoy sharing good news rather than sensational negative news. Please keep up the good work! Love from us ...Karen & Saad More

Miss Marylou was incredibly helpful in investigating and explaining all our questions about the cost of maintenance / repair services we had done on our vehicle. She did not give up asking her sources unti explaining all our questions about the cost of maintenance / repair services we had done on our vehicle. She did not give up asking her sources until she could give us a definitive answer to not just the cost breakdown, but our prepaid maintenance coverage with the dealership as well. Incredibly friendly, amazingly patient, devoted to excellent customer service, 5-star rating. Thank you very much, Miss Marylou! More

I brought my 2006 Highlander in for its 90,000 mile service, and left that same evening with a new 2013 Highlander. The entire team (service, sales, finance) at Hamer Toyota has always provided top-not service, and left that same evening with a new 2013 Highlander. The entire team (service, sales, finance) at Hamer Toyota has always provided top-notch customer care, and I would recommend the team at this particular dealership to any customer (service or purchase), without hesitation. Mike, George and Peter in the service group are true professionals. I'm especially appreciative of Albert Tobias' attention to detail on the purchase of the new Highlander, and Darren's assistance with the financial paperwork. All in all, a very positive experience. More

MR. JERRY RIBOLI WAS VERY NICE AND TRUTHFUL PERSON. HE SHOWED THE CAR I WANT NOT THE CAR HE WANTS OR SELL. HE GAVE ME AN EXCELLENT SERVICE. SHOWED THE CAR I WANT NOT THE CAR HE WANTS OR SELL. HE GAVE ME AN EXCELLENT SERVICE. More

Well....honestly, that's was my 3-d dealership I went to, to choose my next car, and i couldn't make my decision since I had really bad experience with car purchase in a past, and the fact that I finally to, to choose my next car, and i couldn't make my decision since I had really bad experience with car purchase in a past, and the fact that I finally left with one, obviously means I came to the right place. I cant thank enough Tony Pijuan, who helped me a lot with my purchase. Absolutely amazing person and sells consultant, with so much energy and passion in what he is doing. He wasn't afraid spend time with me, provide with so many dilates I needed to know when it comes to such a serious step in your life . I got really lucky, and definitely will recommend this dealership and specifically Tony to any of my friends with no regret! I absolutely positively think - the success of any dealership based on professionals like Tony for sure. You don't have passion in what you doing, you don't have a success! I got a great deal with lower possibly interest, that with some reason i were unable to get in 2 previous dealerships. Best wishes to you guys! Zhanna Br. More

This dealership is great. They have many cars available. I was helped promptly. I never felt rushed to buy. And the staff is extremely hospitable. I was helped promptly. I never felt rushed to buy. And the staff is extremely hospitable. More

I live in Texas and was trying locate a 2013 tacoma x-runner. I spoke with Josh on the telephone and he said that they had one so I told him I wanted the truck but the soonest I would be able to get to x-runner. I spoke with Josh on the telephone and he said that they had one so I told him I wanted the truck but the soonest I would be able to get to California would be 2 weeks. He said that was not a problem he would put a hold on the truck until I could get to their dealership. The x-runner is being dropped from the tacoma line in 2014 so these trucks have become very hot items. I was not asked to put up a deposit to hold the truck my word was good enough. In these times it is nice to find a person and a dealership where your word is still good. More

My mother-in-law purchased a 2013 Rav-4. She was completely satisfied with Jaime. He wasn't pushy like most salesman are. I would recommend him ti my friends and family. completely satisfied with Jaime. He wasn't pushy like most salesman are. I would recommend him ti my friends and family. More