Hamer Toyota

A humiliating experience- Never again !!! Test drove the car & got a print out of the price. Dealer obtained my preferred color the next day and sent a photo. I verified, by text messaging, Test drove the car & got a print out of the price. Dealer obtained my preferred color the next day and sent a photo. I verified, by text messaging, the price and method of payment. Came in, was told method of payment, that was agreed on in writing was unacceptable - "regardless of what you were promised in writing, you pay our way or no deal " Salesman drove me to bank, when arrived he gets a call, bottom line price is $500.00 more than the amount on printout that was agreed upon and verified twice in writing before I returned to the dealership. "You pay the new price or no deal" Salesman drives me back to dealership empty handed. I was ready to walk away but wanted to speak to the owner first. Of course, he, is not available. Asked for the general Manger that writes these beautiful promissing, tempting letter he, of course, is unreachable, asked for the sales manager and was told to go to the office behind the glass door. When asked the receptionist what's his name, whom should I ask for, her answer: " anyone there, they are all Sales Managers " After showing the printout and reading out loud, to the entire forum of managers, the written communications, one nice mangers asked "are you done? " and when I said yes, he responded by saying "I'll take care of you, but don't threaten me with writing to the owner and social media, this doesn't phase me " I asked - are you going to sell me the car for the agreed upon price on the printout? Yes or No? And when he affirmed, I wrote it down on his business card, went back to the bank, got the money and drove away. One of the most humiliating experiences of my life, when all I wanted is to buy a brand new second car in a dignified, straightforward way from the dealer that sold me my first ever brand new Toyota 12 month earlier. More

Excellent Customer Service Reno Reyes was courteous, patient, and respectful of my needs in the new car. After the purchase, he called me back to make sure things were going we Reno Reyes was courteous, patient, and respectful of my needs in the new car. After the purchase, he called me back to make sure things were going well with the new car. I recommend him. More

Purchased a 2016 Toyota Prius I went in looking to test drive a 2016 prius three and ended up purchasing it I liked it so much. Thank you William for helping me look for the car an I went in looking to test drive a 2016 prius three and ended up purchasing it I liked it so much. Thank you William for helping me look for the car and showing me the features. You were very cordial and I will contact you in the future for my future car buying needs. More

excellent donn mandoza our sales man no 1 off all. we r very exited with our new camry thank you donn for helping us hope to see you again. donn mandoza our sales man no 1 off all. we r very exited with our new camry thank you donn for helping us hope to see you again. More

Life Changer Everytime I walk in I'm welcomed by everyone around with smiles from everyone. Jamie Gonzales is a very well train to treat his customers definitely c Everytime I walk in I'm welcomed by everyone around with smiles from everyone. Jamie Gonzales is a very well train to treat his customers definitely coming back here for my next car More

amazing I had a great experience and got the best deal. Love my new 2016 Prius!They were all helpful and knowable. Hammer has my business. I had a great experience and got the best deal. Love my new 2016 Prius!They were all helpful and knowable. Hammer has my business. More

William Nilon was the sales person and was on top of all. Dealership is crisp, clean, pleasant and very friendly. I don't recall the F&I Manager's name but he was knowlegable and pleasant and efficient. Dealership is crisp, clean, pleasant and very friendly. I don't recall the F&I Manager's name but he was knowlegable and pleasant and efficient. More

NEW VEHICLE PURCHASE Carlos our sales guy was nothing but good to us when we were purchasing our vehicle. The vehicle was a special order and arrived at the dealer earlier Carlos our sales guy was nothing but good to us when we were purchasing our vehicle. The vehicle was a special order and arrived at the dealer earlier than expected, it was Carlos day off but he knew we had been waiting for a long time so he went to the dealer on his day off to deliver the vehicle to us. Carlos , Albert , and Armando have made the experience of purchasing a vehicle easy. More

Satisfied Great service, very happy with my vehicle. I would definitely recommend dealer to family and friends. Josh Salcedo and Israel Gonzales were very helpf Great service, very happy with my vehicle. I would definitely recommend dealer to family and friends. Josh Salcedo and Israel Gonzales were very helpful. Thanks Toyota More

1st time Toyota buyer. My husband and I were recommended by a friend to Steve. We were hesitant at first as we are not into the whole "Car Salesman" routine. I was also nerv My husband and I were recommended by a friend to Steve. We were hesitant at first as we are not into the whole "Car Salesman" routine. I was also nervous as it would be first time buying a toyota and a hybrid at that. We met Steve and he was very thorough with the explanation of the hybrid and the differences between 2 that I was interested in. We took a ride on the 2016 prius 3 & I will be honest it was "love at first drive" I wanted the vehicle but again was not sure if I could afford it, due to my credit score. He looked into our information & confirmed that not only could I get the car but at a 0.0% or 0.9%. I was ecstatic, the process was not only easy there was no "BS" in waiting for approval. Steve also introduced us to Marylou Santaigo for the financing, she was a doll, explained everything in detailed to what I was signing and made it very easy to understand. This was a great experience and so far I definitely can see myself going to Steve again when we need another vehicle. Thanks for making our car buying experience fun and not feel like we are waiting in line at the DMV. :-) More