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Hamer Toyota
Mission Hills, CA
2,091 Reviews
At Hamer Toyota, We Hear You!
You might expect a car company’s top priority to be cars, but not at Hamer Toyota. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,091 reviews
September 10, 2016
Unethical, sleazy practice SHADY, SHADY DEALING. Dave told me straight to my face "I know you have outside financing but sign this form, put down your SSN. We won't actually run SHADY, SHADY DEALING. Dave told me straight to my face "I know you have outside financing but sign this form, put down your SSN. We won't actually run the credit check but it's just for reference." Me being a naive, first time car buyer did as told thinking "This guy can't actually be lying to my face, can he?" Yes, he was. I checked my credit report a month later, and lo and behold, "Hamer Toyota" shows up as a hard credit pull and my score is dinged. For reference, this is what a former car salesman told me about the practice of forcing customers (even with outside financing, like I did) to fill in credit application forms: "This is the exact experience you will get at every major dealer in California at the least. They will run your credit if you fill out that form and they will not sell you a car without you filling it out. You could bring in cash and they would make you fill it out. Not joking. I sold cars briefly and a guy wanted to buy a Corvette in cash and he spent 3 hrs arguing why he shouldn't have to fill out a credit app. The reason they do this is not for the reason they say. They will tell you it has something to do with the Patriot Act. While they do have to fill out something for the PA it is not the reason. But that usually gets most people to fold. The dealerships get nice kickbacks from financial institutes this is also how the finance guy gets paid. Even though you have financing or cash they will run your credit and try to get you to finance the car. They have also been none to open the account and instantly pay it off with the funds you provide. Thus giving them the kickback but unless you watch your credit you would not be any wiser. If you fill it out they will run your credit even if they tell you they won't." STAY AWAY FROM THIS PLACE. If they're pulling shady, unethical business practices like this, be assured they won't be shy about throwing ethics out the window in any other step of the process. If you want to see more about my experience at this dealership, look for the 1 star review on Yelp that has several updates. I talk a lot more there about why Dave was a terrible salesman and rude to boot. More
by chrisc
Employees Worked With
September 08, 2016
Camry17 Hands down the best Dealership and salesman ever. This is my 8th car buying experience and nobody can touch Hamer Toyota or Steve. Steve welcomed not Hands down the best Dealership and salesman ever. This is my 8th car buying experience and nobody can touch Hamer Toyota or Steve. Steve welcomed not only myself but my 3 kids and wife. Other dealerships just take time to barely know the clients name that's going to buy the car, but not Steve. He remembered all our names and dealt with all of us in a professional friendly manner. For a quick second I literally felt Steve was going to roll out a red carpet, that's the level or service he brings. No question was turned down, Steve answered every question truthfully and honestly. Not much of the time this can be said about anyone, especially in the saws business. I will be going back to Hamer Toyota and seeing Steve again very soon. Steve I want to thank you again from the bottom of our family's heart, and you make dreams come to reality. If you happen to see Steve take time and read his best investment that sits right behind him. I won't spoil it, go and see Steve and read it yourself. That's the type of person Steve is hands down just awesome. More
by Ericemanm
September 05, 2016
Great service and hassle free Steve provided excellent customer service. He was true to his word and made the car buying experience easy. He is someone you can trust and we would Steve provided excellent customer service. He was true to his word and made the car buying experience easy. He is someone you can trust and we would definitely use his services when we are ready to buy our next Toyota. More
by kt
Employees Worked With
September 05, 2016
Another Stress-Free Deal I just leased my fourth Toyota from Steve and once again it was smooth sailing. His assistant Bianca took the lead this time but she offers the same p I just leased my fourth Toyota from Steve and once again it was smooth sailing. His assistant Bianca took the lead this time but she offers the same pleasant, no-nonsense approach that I know I'll get from Steve, I got a very good deal, and quite honestly, I wouldn't go to anyone else to buy or lease a Toyota. More
by stoogee
September 04, 2016
No Hassle Service Steve was very easy to work with and very down to earth. I never felt any pressure, which made it much less stressful. I highly recommend him! Steve was very easy to work with and very down to earth. I never felt any pressure, which made it much less stressful. I highly recommend him! More
by Efeltes
Employees Worked With
September 04, 2016
Steve got me the car of my dreams in my budget I did research for months on cars and had decided on a RAV-4 Hybrid. I had a set budget and started to look around. No dealer could get the RAV-4 Hybr I did research for months on cars and had decided on a RAV-4 Hybrid. I had a set budget and started to look around. No dealer could get the RAV-4 Hybrid even close to my budget, so i thought I would have to give up and settle on another car. The day before I purchased a different car that I didn't like as much, we found Steve. Not only did Steve manage to get my dream car down to a price I could afford,but he did it quick and efficiently. I was in and out with no hassle, and am now driving a fantastic car. More
by Happygal
Employees Worked With
September 03, 2016
Easy and Enjoyable Experience It was my first time leasing a car from a dealership. Steve made the process very easy and got me a great rate. He was very helpful and flexible to my It was my first time leasing a car from a dealership. Steve made the process very easy and got me a great rate. He was very helpful and flexible to my schedule and needs. When I was ready to sign, the car was already washed, gassed, and ready to go. I would highly recommend Steve to anyone looking into purchasing or leasing a car. More
by Mary Joskowitz
Employees Worked With
September 02, 2016
Great experience I leased a Prius from Steve & his team, Steven Robles and Bianca Kashyap. Mr Robles and Bianca were accommodating and thorough during the process. The I leased a Prius from Steve & his team, Steven Robles and Bianca Kashyap. Mr Robles and Bianca were accommodating and thorough during the process. They did an amazing job indeed. More
by AndrewK
September 02, 2016
Good dealership I have bought four cars and everytime has been successful. I have recommended people there because of the good service... it is nice to be able to buy I have bought four cars and everytime has been successful. I have recommended people there because of the good service... it is nice to be able to buy what you were looking for. More
by myra y ortiz
Employees Worked With
September 01, 2016
An amazing experience Because Jaime was great he answer all our questions and help us find the right van . Joshua also did an amazing job taking his time explaining every Because Jaime was great he answer all our questions and help us find the right van . Joshua also did an amazing job taking his time explaining everything to me and making sure I get the right coverage and payments . Thanks Hammer Toyota for make my experience a amazing one. More
by Juan9702
