Hallmark Hyundai

We dropped our car off at Hallmark Hyundai in Hendersonville, TN for an oil leak on our 2013 Hyundai Genesis coupe. My husband picked it up 6 days later and I told him to call me when he picked i Hendersonville, TN for an oil leak on our 2013 Hyundai Genesis coupe. My husband picked it up 6 days later and I told him to call me when he picked it up because I had written down the mileage when I dropped it off. It had 1,024 mi on it when we dropped it off and when he picked it up, it had 1,270!! It was sitting on dead empty. They had given us a loaner car 2 days after we had dropped our car off and the guy that worked there told my husband to make sure we returned the car with gas in it! That's not the half of it though, after he drove our car straight home, we found a dent on the roof of the car! I can assure you it was not there when we dropped the vehicle off...as we had only had the vechicle for 5 weeks before we dropped it off and my husband had washed the car at least 6 times during the time we had it. When I called the dealership about the miles and dent, they had no reasonable explanation about either. I asked if they had cameras on the lot and was told by the service manager that they did not....are you kidding me?! No cameras?! Like I'm supposed to believe that! I had to take off of work just to take the car back over there to deal with this mess after they had it for 6 days. Now, I have to take it back over there again for them to repair the dent in the car. Talk about being sick....I'm beyond sick! and no explanation as to why the car had 250 mi put on it other than we had to "test drive" it or I must have written the mileage down wrong. The general manager did say that since I had a sporty car that it made him wonder about it being driven. What incompetence! I spoke with the service manager and then the General Mgr. They offered to repair the dent, give me a full tank of gas and a free oil change. However, what kind of people do this to someone's brand new car? I will be writing a letter to the owner and to Hyundai and tell everyone I know to stay away from this dealership! By the way, on the invoice, they had the mileage in as 1230 and the mileage out at 1245 ...they falsified the invoice. The car was sitting at 1270 miles when we picked it up! We didn't buy our car here, we only had it serviced here but never again! I've heard that dealerships don't like to service cars that they didn't sell...maybe that's why they treated my car like a piece of trash! We also have never owned a Hyundai and if this is any indication of what one is like, then I will never be buying another one! I have NEVER experienced anything like this before...these people need to be closed down! More

Over the last ---Years I have purchased many new and used cars from different dealerships in different states. I can honestly express the fact that the professionalism That We received exceeds my expectation cars from different dealerships in different states. I can honestly express the fact that the professionalism That We received exceeds my expectation. More

Larry didn't initially help us but that quickly changed. His personality, patience, and willingness to help was better than any dealership I have encountered. If everyone at this dealership had Larry's pe His personality, patience, and willingness to help was better than any dealership I have encountered. If everyone at this dealership had Larry's personality, patience, and attitude they wouldn't be able to keep cars on the lot. I have passed his name on to others that are considered new vehicles. The service department has also been very friendly. Rodney and Allen were helpful and eager to help. This dealership also has the best receptionist! Bypass all others and go straight to Larry! I also would have never considered one of these cars if it hadn't been for the persistence of Steve Reynolds. He is the service manager at Hallmark Volkswagen. He asked what I was looking for and recommended a CC or Genesis. More

The employees were very knowledgeable about the vehicle and the problems I had. They showed concern that the vehicle was at top performance. They achieved their goal of great customer service. and the problems I had. They showed concern that the vehicle was at top performance. They achieved their goal of great customer service. More

my warranty concern was dismissed as normal wear. why should the rubber around the door breaking up on a 2009 mint condition car be normal? he assumed that it is from when i make contact getting in or ou should the rubber around the door breaking up on a 2009 mint condition car be normal? he assumed that it is from when i make contact getting in or out of the car which is not true, unless i get in with my shoulders! i spoke with hyundai and they located another dealer that stated they have seen a lot of this and they normally fix it under warranty. they asked me to go to that dealership. the owners should be ashamed for a $120 repair the service mgr will cost hallmark a sale..i have bought 2 hyundai autos in less than 5 years and am close to another. where do you think i will go? i guess if the leather comes loose on my steering wheel they will say i gripped it too hard! want some truth, when i asked allen for the phone # to call and complain he was happy to put it on his card, it was the phone # to road-side assistance!! what a joke More

Worst Customer Service I have ever experienced. Car was 6 months out of warranty on fuel pump. Was quoted a price which I accepted. Got a call that they wanted my permission to get another part they did not months out of warranty on fuel pump. Was quoted a price which I accepted. Got a call that they wanted my permission to get another part they did not know that was needed. I asked if I had a choice and was told no. I intend on buying another Hyundai and believe me, mine is in great shape and was even told so by customer service but they will not get my car. I will visit another dealership to buy my next Hyundai. More

We were first introduced to Trent when we walked in after setting up an appointment over the phone for the VIP service for looking at cars. We were first set up to talk to the manager but when he found out setting up an appointment over the phone for the VIP service for looking at cars. We were first set up to talk to the manager but when he found out that we did not want to buy a new car he passed us off to Trent. Trent was very helpful. He was able to listen to what we were looking for and suggest a car that fit our needs. He did not try to sell us a car that he wanted to sell or push on us. He gave us updates on when the car was ready to check out and helping with any questions during the test drive or when we met. If he did not know the answer to a question he went to find out. If we had to find another car Trent would be the salesman that we would want to go to. More

Top notch dealership. My salesman Mike Carcione was great. I highly recommend this dealership. The receptionist Helen Mackey was so kind attentive. Thanks to all for a wonderfull "12 out of 10" experie great. I highly recommend this dealership. The receptionist Helen Mackey was so kind attentive. Thanks to all for a wonderfull "12 out of 10" experience! More

I received an excellent deal on a used 2004 Sonata. Russell and Marcelo were both very professional, friendly, and courteous. They answered all questions, resolved all mechanical discrepancies, and pro Russell and Marcelo were both very professional, friendly, and courteous. They answered all questions, resolved all mechanical discrepancies, and promptly delivered an excellent vehicle. I couldn't be more pleased with the service I received, am looking forward to buying another vehicle from them, and would highly recommend Hallmark Hyundai to my friends and family. It is an outstanding dealership, with outstanding employees. More

Very friendly, professional, knowledgeable, and informative about their vehicles. Felt very comfortable and not pressured as I have with other dealerships. I gigot recommend this dealership and I l informative about their vehicles. Felt very comfortable and not pressured as I have with other dealerships. I gigot recommend this dealership and I love my new Sonata. More