Hallmark Hyundai

Service rep (Chris) invited me in to discuss my needs. Explained what work would be done and cost. Told me that as a new customer, he would take care of my needs. I was made comfortable while I waited f Explained what work would be done and cost. Told me that as a new customer, he would take care of my needs. I was made comfortable while I waited for about 45 minutes. Work completed, Chris took care of payment after explaining the invoice. I feel that I will be given good care at resonable cost. I will definately tell others of my good experience. More

There was no pressure when I initially visited and Marcelo was very helpful and knowledgeable about the vehicle. they had the car that I was interested in and made an initial offer that intrigued me. Marcelo was very helpful and knowledgeable about the vehicle. they had the car that I was interested in and made an initial offer that intrigued me. I really liked the way they presented the offer with multiple financing options and with each one showing what the payment would be. I also really liked that Marcelo was a Christian and I prefer to do business with Christias. More

AVOID!!! My wife and I went there on Sept 29th to AVOID!!! My wife and I went there on Sept 29th to purchase a Sonata and were subjected to a blatant (and pathetic) attempt bait and switch us. AVOID!!! My wife and I went there on Sept 29th to purchase a Sonata and were subjected to a blatant (and pathetic) attempt bait and switch us. Curtis Gallagher the GM got involved on the numbers and told us that he COULD NOT order the car we had just specified on the Hyundai website with the salesman and we'd have to go for the two models on the lot which were $4k over the established budget! We walked out after he refused to answer anything further and tried to throw the salesman under the bus by blaming him! Curtis embodies the typical sleazy second hand car salesman of days gone by. We went out the next day and ordered a Ford from Crown Ford instead, which turned out to be a much better experience. Shame, as the salesman, Victor Spencer, was very impressive. More

I recently purchased a 2013 Hyundai Sonata from Hallmark Hyundai. After going to the downtown Hyundai first, the sales person I was working with made me feel like I was inconveniencing him, and every questi Hyundai. After going to the downtown Hyundai first, the sales person I was working with made me feel like I was inconveniencing him, and every question I asked, he rolled his eyes (questions like wanting to look in a car, or what kind of financing they offered). I asked if they could search other dealerships for the car I wanted, he said I would have to do that by myself because they don't do that. He seemed annoyed that he had to go back and forth to his manager to get answers. I did not feel comfortable at all. I decided to go to Hallmark Hyundai because I used to take my previous Hyundai (Tiburon) to them all the time. I was instantly greeted by Marcelo, who was full of energy and very personable. He let me ask all the questions I wanted, opened up every vehicle I asked for, and never stopped smiling. He was GREAT! He then introduced me to Russell, the Sales Manager, who was also a very nice guy. I explained what I was looking for, and although I may have been a little picky, he told me he would see what he could do. I found one Sonata that was 90% of what I wanted and accepted that I probably wasn't going to get exactly what I wanted. We went to Marcelo's office and started talking numbers. Where Marcelo's office sat, there were windows behind him which I could see out of. As we were sitting there talking, Russell pulls up in the EXACT car I asked for (from the exterior and interior colors to the tires and rims) . He just looked over, got my attention, and smiled. He made it happen. I have worked in the service industry for the majority of my working years and one thing you learn is that it's all about the customer. The guys at Hallmark are all about their customers. It was a GREAT experience. I will recommend Hallmark Hyundai to all my friends and if you want to feel good about purchasing a car, I HIGHLY recommend you go see these guys. THANK-YOU Russell and Marcelo!!! I LOVE LOVE LOVE my Pearl White Sonata SE :) . More

Great service. When they detailed my car they spilled gas. My new car stunk up my garage. The smell wore out of the trunk too. Victor was an outstanding person to work with. He was patient and kind! gas. My new car stunk up my garage. The smell wore out of the trunk too. Victor was an outstanding person to work with. He was patient and kind! More

This is by far the most positive buying experience I have had with buying a new vehicle. The sales staff was very friendly, easy going and very non-aggressive. My husband and I visited the dealership 2 or 3 had with buying a new vehicle. The sales staff was very friendly, easy going and very non-aggressive. My husband and I visited the dealership 2 or 3 times before we purchased not one, but two new Sonatas. We both love our cars and have nothing but good things to say about this dealership. More

My sales rep,Victor Spencer, was great, probably the best I have ever encountered in auto sales: helpful, accommodating, and courteous. The rest of the staff was a little less so, they seemed to busy to car I have ever encountered in auto sales: helpful, accommodating, and courteous. The rest of the staff was a little less so, they seemed to busy to care. The car that I had checked out and intended to buy was sold the night before. They found me another one 2 hours away and after waiting for it to get in it was differeent than described (interior color was different). Later I was told that the interior color, that was in the previous car I had located and what was in the one they told me that was brought in, was and not available. I found another different car on the lot, with more options, and they sold it to me at the same cost. Overall a good experience. I highly recommend Victor for anyone who wants to buy from Hallmark. More

I missed seeing Anette yesterday when I brought in my Sonata for routine maintenance, but Chris was just as wonderful, professional, and nice!! I ended up needing a new tire, and Chris was patient while Sonata for routine maintenance, but Chris was just as wonderful, professional, and nice!! I ended up needing a new tire, and Chris was patient while I called Discount Tire. He even gave me thier number and the exact details on the tire so I could shop apples to apples. He was patient and didn't pressure me. I ended up getting the tire at the dealer even though it was about $40 more, mainly because of Chris! Hallmark Hyundai is #1 in my book!! More

I have been dealing with this dealership a little over 3 years. I purchased my Santa Fe used and from beginning to finish it has been my most pleasant interactions with a dealership, salesmen and support st years. I purchased my Santa Fe used and from beginning to finish it has been my most pleasant interactions with a dealership, salesmen and support staff. Many of the people I normally deal with are gone, but I still return to have my car serviced and I am always treated with warm reception. When I make an appointment, they are usually awaiting my arrival and if I happen to just walk in they are quick to work me in and get me in and out. The people at this Hyundai have a family feel and I am proud to be a part of this Hyundai family... I refer everyone I know to this dealership, I don't even want any perks, I just want everyone to enjoy what I enjoyed, a pleasant car buying experience. I love this business and their employees. More

I have never had more of a pleasure meeting such friendly staff dedicated to the wonderful customer service that was provided to me. Beyond a doubt Hyundai has the best warranty out there and these awesome p staff dedicated to the wonderful customer service that was provided to me. Beyond a doubt Hyundai has the best warranty out there and these awesome people were on top of getting my issues resolved without hesitation or question. More