Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hall Toyota Virginia Beach
Virginia Beach, VA
749 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
749 Reviews of Hall Toyota Virginia Beach
July 25, 2016
Great car buying experience! Thank you Mr. John Smith, Jr. for treating us the way you wanted to be treated. You were kind, helpful, and informative. You gave us time and space Thank you Mr. John Smith, Jr. for treating us the way you wanted to be treated. You were kind, helpful, and informative. You gave us time and space to make our decision, never once pressuring us or making us meet other people to pressure us. I was not looking forward to the car buying process, however after we met you, I told my husband I hope we prefer the highlander because I want to buy a car from you. I am so excited you remembered what we talked about and sent me that email. We had been to many other dealerships and no one treated us as respectfully as you it. Thank you so much! More
by Mom
Employees Worked With
John Smith Jr.
July 09, 2016
Fantastic Smooth Service I recommend Ray Aiden who made our first car buying experience smooth & much less stressful. Honest, patient & really fought hard to get us the best d I recommend Ray Aiden who made our first car buying experience smooth & much less stressful. Honest, patient & really fought hard to get us the best deal...and did! Felt informed all the way. Thanks to the finance guy too, Chris Hilliker! Great job Toyota! More
by w s
Employees Worked With
Chris Hilliker
June 03, 2016
Ray Aiden gave us excellent service. Ray Aiden helped us find the right vehicle along with the right price. Ray was very professional and able to answer all of our questions. He was ver Ray Aiden helped us find the right vehicle along with the right price. Ray was very professional and able to answer all of our questions. He was very efficient in getting the deal done which was important to us. Working with Ray made our car buying experience easy. We were so pleased with our experience we ended up leasing a second Rav 4 that evening! More
by Andy5
Employees Worked With
Ray Aiden
May 18, 2016
Excellent!! I came in already approved for an auto loan thru my bank and I had such great help finding a suitable car for me! No haggling or pulling your arm and I came in already approved for an auto loan thru my bank and I had such great help finding a suitable car for me! No haggling or pulling your arm and leg for an extra buck! Recommend anyone to check it out for new or used vehicles. More
by Logan23
Employees Worked With
Ray Aiden
April 18, 2016
Will NEVER, EVER deal with these people again! VIN: 4T1BK1FK4CU523094 2012 CERTIFIED USED Camry After a four month BATTLE involving Toyota Corporate (case number 1603010959), field techs and m VIN: 4T1BK1FK4CU523094 2012 CERTIFIED USED Camry After a four month BATTLE involving Toyota Corporate (case number 1603010959), field techs and multiple dealerships, Charles Barker had to end up buying back this car from me. To make this very lengthy story short, I took it into a dealer local to me for repairs under warranty--within just a few days of purchase. The seat heater did not function and door locks did not function correctly. That was problem 1 (these should have been caught in the certification inspection). Problem 2, Charles Barker was contacted about helping me resolve this issue and only opened a Toyota case. They NEVER offered to fix the car themselves. Three dealers and four months later, Toyota tows it back to Charles Barker and has a Toyota Field Technician look at it, along with multiple District Sales and Parts Managers from the various Toyota regions involved. While Charles Barker had the car, they did approximately $1200 worth of damage to the rocker panel and the bumper (from improper lifting of the vehicle during the inspection). Problem 3: They would not admit that they did the damage. We were told that they could (all of a sudden) fix the car in 2 hours while we waited--after 2 other dealers telling us that it would cost close to $10K to replace the seat and the wiring the way it SHOULD BE done. They wanted to put a junk yard seat in it to "repair" it--under warranty. Problem 4: They were willing to violate TOYOTA's own warranty policy by repairing the car with junk yard parts It is sad to say that this dealership can be allowed to operate under the Toyota franchise name. I hope and pray that they get their act together and don't treat other customers the same way that they did me. I cannot fathom how the Vice President of Charles Barker automotive and the General Manager of Charles Barker could sit there and lie to my face about damaging my car, and then expect me to accept junk yard parts to repair the seat. Putting it bluntly, I wonder how Greg Shank (VP) and Curt Carter (GM, CB Toyota) sleep at night. More
by CindyH
Employees Worked With
Ray Aiden, Curt Carter, Ben Houston III
April 08, 2016
Fantastic buying experience ! What a wonderful experience we had buying our beautiful used Toyota Venza. Our salesman, Bernard Turner, was the epitome of a gentleman throughout th What a wonderful experience we had buying our beautiful used Toyota Venza. Our salesman, Bernard Turner, was the epitome of a gentleman throughout the entire process. Jeff, his sales manager, was very helpful approving additional requests to meet our needs. My family has found a home to buy cars at Charles Barker?? More
by Casey111
Employees Worked With
Bernard Turner
April 01, 2016
Consistent excellent customer service I highly recommend Charles Barker Toyota. EVERY TIME my care is serviced, I have an exceptional experience there. Derrick Williams is my Service Adv I highly recommend Charles Barker Toyota. EVERY TIME my care is serviced, I have an exceptional experience there. Derrick Williams is my Service Advisor and he exceptional at his job. I have been to other dealerships, and trust me, they are not all created the same. I will never go anywhere else! More
by Amyz
Employees Worked With
Derek Williams
March 29, 2016
My experience in working with Ray Aiden was wonderful! I first went to Charles Barker to look at a vehicle posted online. It turned out not to be what I wanted. Ray quickly found a car I did want and set I first went to Charles Barker to look at a vehicle posted online. It turned out not to be what I wanted. Ray quickly found a car I did want and set things in motion to get the vehicle in at a very fair price. There were no high pressure sales pitches: Ray recognized I was thrifty and respected it. Furthermore, he didn't take the fact that I was a woman buying a car by myself as an excuse to try to gouge me on price or features. I do not buy vehicles often, but when it is time again, I will certainly be looking to see if Ray's still "in the game"! Thanks, Ray! More
by Gotgooddeal
Employees Worked With
Ray Aiden
March 29, 2016
Used car purchase I can't say enough about the excellent job ray did as my family's salesman. he didn't play any games and helped with a any questions. And gave me a ve I can't say enough about the excellent job ray did as my family's salesman. he didn't play any games and helped with a any questions. And gave me a very good price, and since I was buying a used car there were a couple stains in the carpet but he had me come back so that I can get those removed free of charge. I will be sending anyone interested in buying a car to Charles Barker and specifically to Mr. Ray. More
by UsedCar
Employees Worked With
Ray Aiden
March 25, 2016
RAY IS AWESOME SAUCE They worked with my mom's credit and got her the car she wanted! Ray really put a smile on my mom's face and I'll never forget the excellent service w They worked with my mom's credit and got her the car she wanted! Ray really put a smile on my mom's face and I'll never forget the excellent service we got. More
by Jas92
Employees Worked With
RAY
