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Hall Nissan Virginia Beach

Virginia Beach, VA

4.1
667 Reviews

3757 Bonney Rd.

Virginia Beach, VA

23452

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667 Reviews of Hall Nissan Virginia Beach

March 24, 2012

Without an appointment, and I know that's frowned upon in most places, I walked into service and asked if they could explain why I had a tire maintenance light on. Mr. Morris walked me to my car to see for More

by nanaanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwyan T. Morris
Jun 08, 2012 -

Hall Nissan Virginia Beach responded

Thanks for the positive feedback nanaanna!It was our pleasure servicing your vehicle and we would be happy to help with any future vehicle needs. We encourage you to ‘Like’ us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Hall Nissan Virginia Beach would like to genuinely thank you for taking your time to share your experiences with us. Happy driving!

February 27, 2012

After conducting an extensive search for a mid-sized, American brand, pickup truck and not finding what I was looking for, I decided to check out Nissan's Frontier. A friend recommended Hall of Virginia More

by djfdrums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Burt, John Foley, Joel & Mike Dalton
February 24, 2012

Hall Nissan on Bonney Road has the worst customer service,customer satisfaction from the general manager to the financing department! When you walk in you can be there an entire work day walk off th More

by tlove910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There are so many at this point
Feb 27, 2012 -

Hall Nissan Virginia Beach responded

Ms Harold, We are very sorry to hear that you are so unhappy with your experienc with us. We do understand how frustrating this must be. However, we have always let our customers know that the process of obtaining credit on their behalf can take some time. I am sorry that you feel this was not clearly communicated to you. I am here if you would like to discuss this any further in person. In addition, our offer to sell you a vehicle that fits within the financing terms secured for you remains open. John Foley General Sales Manager Hall Nissan Virginia Beach John.Foley@hallauto.com

Feb 27, 2012 -

tlove910 responded

Mr. Foley I would like to thank you for your online response, as I was in your establishment on 2/23 in which you were notified. Somehow I did not have the pleasure of speaking directly with you. I would like to reiterate that I understand financing issues as I walked into your dealership fully aware of my circumstance,and made sure your reps were as well. My issue is the mannerism in which this matter was handeled. To walk off a car lot with a car and was assured that everything was taken care of on 2/9/12. I called Hall on 2/22/12 on my own account. I had not recieved a call from Hall since 2/9 when I left with the vehicle. Not 1 person reached out to me to saymy loan was still being worked on or anything. Then be told via a callback 20 min after I called "hey by the way we couldnt get u approved for this car we need it back" is unacceptable. I was advised by the lienholder that I was denied on 2/13 and I understand and appreciate that finance was still trying to get me approved but a followup call would have been professional. Then to send my application thru to the same company that I have a recent repossession with, which is what Hall did was not a smart business decision. I spoke with Hall's general manager and she was scripted and cold, as was the finance rep that I later found out was still in training. I was offered a cheaper vehicle after the fact,but who would want to do business with any company that operates this way? I have recieved horrible customer service from your company and your company resumes no ownership for the unprofessional way this was handeled or my inconvenience. I believe my review of your company is more than fair. I returned the vechile on 2/23, and still as of today have not recieved my $2500.00 refund back. I would never buy anything nor recommend anyone to Hall.

Feb 29, 2012 -

Hall Nissan Virginia Beach responded

Ms Harold, thank you again. As we are constantly looking for opportunities to improve, I will be sure to review your comments closely and look for any areas in which we have an opportunity to do just that. Additionally, I looked into the refund for you. In fact, we did refund your entire amount on the 23rd when you visited. You might want to touch base with your financial institution to see why there may be a delay on making those funds available again. Lastly, as a reminder, our offer to sell you a car that works with the financing that we were able to secure for you is still on the table. See me if you would like to take advantage. Thanks again!

Mar 02, 2012 -

Hall Nissan Virginia Beach responded

Ms Harold, thank you again. As we are constantly looking for opportunities to improve, I will be sure to review your comments closely and look for any areas in which we have an opportunity to do just that. Additionally, I looked into the refund for you. In fact, we did refund your entire amount on the 23rd when you visited. You might want to touch base with your financial institution to see why there may be a delay on making those funds available again. Lastly, as a reminder, our offer to sell you a car that works with the financing that we were able to secure for you is still on the table. See me if you would like to take advantage. Thanks again! John Foley General Sales Manager

February 24, 2012

When I went in last Saturday to buy a used car I made it clear right up front that I had little time and that I needed to get right to the lowest price. Wesely Burt, our salesman, and the others, accomodat More

by dmnskn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Burt, Jr., Mark Eckert, Joel Bailey, Arnell Johnson
January 15, 2012

I have purcheased 7 new Nissan vehicles from locations all over the United States. My recent experience at Hall Nissan was by far the best of the bunch. Jon Richardson was engaging, intelligent and di More

by Joe L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Richardson, Christine Schmidt, Joel Bailey
January 04, 2012

Wow, this man went above and beyond to find my husband and I the best deal. Was very humble, made sure that we fully understood how to operate our vehicle and even followed up after our purchase. This was More

by sexyrina31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabir Cartledge, Sabir Cartledge
December 20, 2011

Great experience!!! Mike and his staff were very caring, professional, and helpful. Never thought I would be a owner of a 2012 Altima, but thanks to Mike and his staff I am!!! I just LOVE my new car!!! I wi More

by Monica265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
November 28, 2011

We visited Hall's after seeing a few good deals online. Matt was very attentive, patient and easy going. He ended up devoting most of the day to us as we test drove 2 Murano's and then had to pick one. We More

by Kecross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Faller
November 22, 2011

Several months after the purchase of my used car, I was not 100% satisfied. My first thought was to just write off this dealer and go somewhere else and purchase another car. As I thought about what deal More

by correa44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabir Cartledge, Sabir Cartledge
November 15, 2011

I went to Hall Nissan last Monday for a service call. While waiting for my Murano, I decided to take a look at the new cars. Stacie Butcher approached me and asked if I would be interested in a new car. More

by CrissyE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Butcher
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