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Hall Nissan Virginia Beach
Virginia Beach, VA
667 Reviews
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667 Reviews of Hall Nissan Virginia Beach
April 14, 2014
Worst Experience Ever I recently purchased a car from Hall Nissan Bonney Rd. My sales person Martin was very nice and friendly. Heres were the nightmare stared I purchased I recently purchased a car from Hall Nissan Bonney Rd. My sales person Martin was very nice and friendly. Heres were the nightmare stared I purchased a 2014 Nissan Sentra after 2 days I realize this car wasnt big enough for my family. So after reading the 7 day exchange or return program I called the dealership on the 3rd day they told me to return the car and we will put you in something bigger and they did a 2014 Altima I was so happy. They said dont worry we"ll get done and trade you out of the sentra into the Altima and gut the price, I told them If not let me know so I could go somewhere dont worry. Well I came to the dealership everyday almost because the 7 day was approaching, they just keep telling me to drive the Altima you will be fine. So after driving the car for almost 2 weeks I was told to come and so we could get paperwork done. Wrong answer...they couldnt get my the altima finance and I was stuck in the Sentra!!!!!For 2 weeks no one called me and said were running into problems and then they tell me when the bank calls to verify loan and car dont tell them about trading out of the car because it would slow up the loan process. So I called the bank and they said all they have to do is switch you into another car inform us of vin and as long as the car is of equal or lesser value it wouldnt be a problem. Im a mother of 4 boys which 2 of them are 6ft tall and Im stuck in this car and loan with no help. I called and spoke with the loyalty manager and the GM was notified and all they tell me is they are working on getting me out of the car but nothing has happened. So Im forced to do a voluntary repossesion because my family cant fit into the car. Not to mention I spent $300 to rent a car so I could take my kids out of town for spring break. I thought they were all about customer loyalty, I guess that was another misleading lie that Im forced to deal with. What happens now, I dont now??? My credit is done and I have no car!!!!! More
by ShiquitaCherry
Employees Worked With
Martin
August 27, 2013
I bought a 2013 Nissan Rogue in June of this year. I selected to have the GAP insurance which was financed in to my loan. Capital One approved me with a very High APR so I just refinanced with a co-sign selected to have the GAP insurance which was financed in to my loan. Capital One approved me with a very High APR so I just refinanced with a co-signer with USAA. I was told when I purchased the car that I could cancel the GAP insurance with Hall if I refinanced the car and opted to get GAP insurance with who ever I refinanced with. GAP insurance with USAA was 269 verses 745 or so with Hall. Now, my experience has been excellent with Hall so far. I went Thursday 8/22/13 to sign the cancelation form and I would hate for this last piece of my car purchase process to be in the negative. I plan to keep this site updated, because I feel like its important to be timely when dealing with customers. I think dealerships want their payments on time when a person is purchasing from them and customers deserve the same respect without a bunch of excuses. Reggie was excellent and professional. The later parts of my transactions I have only dealt with the business or finance personnel. More
by Ramona1897
Employees Worked With
Reginald Scott
August 24, 2013
BE WARNED BE WARNED Worst experience I ever had in my BE WARNED BE WARNED Worst experience I ever had in my life, They are thiefs crooks scam artist, I don't see why people would go there to buy anythi BE WARNED BE WARNED Worst experience I ever had in my life, They are thiefs crooks scam artist, I don't see why people would go there to buy anything. They lied cheated me out of thousands of dollars and on top of that they bring me the car and its filthy dirty seats and carpet, I almost had a heart attack, YOu see 6 different people and all of them are trying to drain you dry, Even after you tell them NOP MORE I AM BROKE they still try and sell you , PLease do not let your moms or girlfriend up there by them self , it would be like throwing them to the sharks. BE WARNED this dealership scam cheat lies and god knows what el;se I could not even put a review on there site. If you are rich like most of the ones giving these scam artist good revoiews there is just no way. BE WARNED SCAM ARIST every time I turned my head more money added to my contract with ouit me knowing. More
by MitchellDunlow
Employees Worked With
unknown
April 07, 2013
My family and I bought a new Nissan vehicle at Hall Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side to place my toddler into her child's safety seat. This was a major hassle since I could not open the door from the inside or outside manually or with the remote. Never in my life did I ever experience a door not opening on any vehicle since I always thought it was just a simple set-up during the over 25 years of driving. I even owned a Nissan Maxima with electronic locks for over 16 years with never a problem. If you Google Nissan door not opening / actuator failing, it seems to be prevalent in modern Nissan vehicles. There is also a TSB on the front door locks failing and not being able to open in cold weather and it was a voluntary campaign for certain 2008-2009 vehicles such as mine where Nissan was suppose to seal the door latch and place special grease on the door cable ends. Why this did not apply to all the doors I don't know. I finally had time to bring it into service the other day. With luck having it, I was a few months out of warranty when the problem happened back in December. After explaining to the service writer Dwayn Morris about the history of these locks failing and the technical service bulletin referring to the doors not opening in cold weather. I was hoping Nissan would take care of the problem on their watch. Well after 1 and a half hours, Dwayn returned to say that the door actuator failed and that it would cost approximately $599 to fix the problem. Nearly $300 for the actuator and nearly $300 for labor. So if you buy a new vehicle a Hall Nissan, don't expect Hall Nissan to have your back once your warranty is up by a few months. I was hoping for a little good will for being a Hall Nissan customer. Who expects the door to be inoperable after 3 years? This is something you should not have to worry about. Seems to be a major problem with newer Nissan vehicles and should have been addressed during the design phase. My father died a few weeks ago, I just picked up my mother the day before after a 1 week stay at the hospital for her chronic illness, and I am expecting a newborn any day soon. Finances are tight and I was hoping to catch a break. Well for now I have to let my toddler ride in this potential death trap if I were get in an accident since her child seat is still next to this broken door. I have to wait until I save enough money to fix this situation. So there you have it, if your door one day does not open on you New Nissan Vehicle right after your warranty just expires, expect to pay nearly $600 just to get that ONE door fixed if it pertains to the door actuator. A very unsatisfied Hall Nissan Customer. More
by Rex757
Employees Worked With
Dwyan T. Morris
November 28, 2012
Sabir was absolutely fantastic! He took my families financial needs into consideration, he was personable and was altogether just a warm, pleasant person to deal with. Buying a car is emotionally drain financial needs into consideration, he was personable and was altogether just a warm, pleasant person to deal with. Buying a car is emotionally draining and you don't often meet people that make it so pleasant! We also met Joel who went ABOVE and BEYOND to make sure we were qualified and got exactly what we needed. It wasn't just punching in numbers and saying yes or no, he made phone calls and did the groundwork to make sure we were not only approved but comfortable in our situation. We have already decided that we will be purchasing another vehicle there and I look forward to working with them both again! More
by jamesandjasmine
Employees Worked With
Joel Bailey, Sabir Cartledge
July 19, 2012
While on vacation in VB the front wheel came off my sons MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rot MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rotor and studs had to be replaced to a cost of $1400.00. They were very accomodating and had the car ready the next day. Ron was great to work with. Good Follow up by jeff Evans More
by pilatti1
Employees Worked With
Ron Watson
July 06, 2012
After buying my new car at Hall Nissan, the service department was great and always willing to work with me. The past year or so though their values have changed from giving you the best customer servi department was great and always willing to work with me. The past year or so though their values have changed from giving you the best customer service possible to stealing from you right in front of your own eyes and placing the blame on the customer. I was willing to go to Nissan for their oil changes even though it was a little more pricey than other service departments because I trusted their customer service would be on point every visit. Recently the past few times I have received an oil change they have upgraded my oil for a much higher fee without my consent. I believed it was a simple mistake and continued to go explaining I only wanted the basic while they obviously did not listen to me and continued to give me the upgraded oil. Today was the last straw with their thievery as it happened once again and then I was told I should have known better because they just performed service the way I asked. I will never again go to them except for my free state inspection. My parents bought their car from there and that influenced me to buy mine from them as well, now that this has happened they may have lost 2 service customers along with future purchases. More
by mkent
Employees Worked With
Greg
April 26, 2012
Went to this dealer yesterday with every intention on leaving in a new 370Z. Got into the showroom sat in a couple of cars and waited for a salesperson to approach me. I figure if i'm getting ready to leaving in a new 370Z. Got into the showroom sat in a couple of cars and waited for a salesperson to approach me. I figure if i'm getting ready to drop almost $40K on a car, they can come to me. Several sales people walked past me, a couple even looked right in my eye! No "Hello" or "Somebody will be right with you", nothing!! Waited 20 min, even looked at the brochures and accessories. Would you believe i even a couple of them laughing and joking at their desks??? I walked outta there pissed off. If somebody would have acknowledged that i was there, if would have been a different story. I will NEVER ever go back there nor will i recommend them to anyone!!! More
by bagherra
Employees Worked With
none
April 23, 2012
I was stationed overseas and knew when I returned I was going to need a car as soon as I got back to the states. I did my research online before I left my previous command and made an appointment to come going to need a car as soon as I got back to the states. I did my research online before I left my previous command and made an appointment to come in on a specific day. On that day I arrived and they had my name on the VIP appointment board. I informed Wesley Burt what vehicle I ws interested in and we went straight to work to get me in it. I was out of there with my new vehicle with in 3 hours. Fastest car buying experience ever for me. I loved every second of it. Thanks Wesley! You are the man! More
by LaMarrV
Employees Worked With
Wesley Burt
April 23, 2012
Wesley Burt was a great salesman. He even drove me to Western Branch to look at a Sonata. That went badly. Then Jessica called me. A couple of days later Wesley called me, I came to the Hall Nissan deale Western Branch to look at a Sonata. That went badly. Then Jessica called me. A couple of days later Wesley called me, I came to the Hall Nissan dealership and bought an Altima from him. All because of two people using customer service to make a sale. Kudos More
by aschkenas
Employees Worked With
Wesley Burt and Erin
