Hall Ford Elizabeth City

On my annual visit to OBX with my family my CPO Ford Explorer will not come off park gear lever neither would the AC work. I called the Ford roadside assistance and I was told the closest dealership wil Explorer will not come off park gear lever neither would the AC work. I called the Ford roadside assistance and I was told the closest dealership will be Halls Ford, Elizabeth City, NC. I made an appointment for the next day and drove 60 miles to the dealership. I was greeted warmly by Shannon who walked me through the process and said she will have the tech take a look at the truck first thing in the morning. Around 10:00 AM I receive a call from Shannon stating that the tech was unable to detect the cause for the fault and would need to charge me a second hr of labor which equals to $120. I authorized it since I was out of town and had no other means. I received another call from Shannon close to 12:30 p.m and said that they where still unable to diagnose the problem and the estimate would be around $1023 without any guarantees that they would be able to fix it. At that point I told her to just return the car as is. When I went to the dealership there was a total of $390.00 waiting for me. There was a charge of $45 for shop supplies. I questioned that and she took it off. The other charges was $120/hr for 2 hours labor and AC check. The revised bill was $329.77 and the car was not fixed. I would agree a dealership charging a flat diagnostic fee, but what irritates me is that they are charging me for each hour they spend on my car due to their lack of ability to fix my car. For minor oil changes this might be a place to go but I would stay from this place if you have anything major. IF you are out of towner forget about it. I believe the advisor was nice, but there is nothing much she can do if her mechanics are inept More

Mike was very knowledgeable about the vehicle that I bought from him. He was friendly and let me know about the different options I could get with the vehicle and even offered to drive my wife to work i bought from him. He was friendly and let me know about the different options I could get with the vehicle and even offered to drive my wife to work if she needed to drop the vehicle off for service. I have dealt with dealership before it was Hall and this has been a far better experience than any other dealership in the past. Everyone was friendly and seemed to actually care about what you wanted and were looking for. More

We traveled from VA to buy from this dealership. We made an offer on a used SUV and they met us in the middle on the price.It was an overall good experiance wiyh Hall Ford Elizebeth City.Stan Wilkins was th an offer on a used SUV and they met us in the middle on the price.It was an overall good experiance wiyh Hall Ford Elizebeth City.Stan Wilkins was the best salesman I have ever delt with,He made this purchase very personal and we like that.We think that Stan Wilkins is the main reason we bought from Hall Ford Elizebeth City! Thank You Stan! -Gina & Brian More

The dealership was friendly and helpful. Dealership worked with us on teh price and beat my current banks APR. We are very happy with out used SUV that we drove away with. worked with us on teh price and beat my current banks APR. We are very happy with out used SUV that we drove away with. More

I must say that I have had a good experience overall with buying my first new car. Mr. Todd Nickels was very helpful and worked with me to resolve the initial problems that I had. John was very friendly and buying my first new car. Mr. Todd Nickels was very helpful and worked with me to resolve the initial problems that I had. John was very friendly and easy to work with and I was able to get the car that I wanted. More

I was in need of a vehicle after having back surgery, doc recommended an SUV. I shopped the internet, compared prices and vehicle specs. I didn't have to buy new this time. So I found the Ford Escape on line recommended an SUV. I shopped the internet, compared prices and vehicle specs. I didn't have to buy new this time. So I found the Ford Escape on line. It had an internet discount. Went this moring and saw Stan Wilkins, he made this experience the most pleasant I have ever had buying from a dealership. Friendly and courtious, most positive in the sale and financing. Went over the vehicle with me and explained all of the different changes since my last SUV, a 2003 Ford Explorer. The transactionn only took 2 hours, yeah 2 hours. I have purchased Lincoln Mercury and Ford products in the past and did not receive the quality of customer service that I received today. The F&I guy Steve worked me a remarkable deal with the extended warranty and the different paint and interior protections. This dealership has recently changed ownership, I will say that it is for the better. I have found a dealership that I call call mine. I will only buy from Hall Ford of Elizaabeth City. Kudos to the entire team. More

I just picked up my 2012 Mustang! Nick Vendt and Stan Wilkins worked hard to get me the best deal. Even after I had signed the paperwork, this team found an additional $1000.00 in incentives, called me b Wilkins worked hard to get me the best deal. Even after I had signed the paperwork, this team found an additional $1000.00 in incentives, called me back and redid all the paperwork. They definitely are looking out for my best interest. This is the 3rd vehicle we have bought from Hall Ford and highly recommend them. More

The dealership did a great job with customer service and did not spend wasted time negotiating price. The first offer of the purchase price was great! did not spend wasted time negotiating price. The first offer of the purchase price was great! More

John O'Connor is a very friendly and efficient salesperson and I will recommend him highly to anyone shopping for a new vehicle. He made the whole purchase process much more comfortable for me tha salesperson and I will recommend him highly to anyone shopping for a new vehicle. He made the whole purchase process much more comfortable for me than any I have experienced in the past at other dealers. If dealers could just make the process shorter!!! More

During the entire sale process, Stephen displayed a high degree of professionalism and knowledge. He went out of his way to ensure that my experience with the dealership would be that of complete satisfact degree of professionalism and knowledge. He went out of his way to ensure that my experience with the dealership would be that of complete satisfaction. I would highly recommend Stephen to anyone seeking a new or used vehicle. If he and the rest of the team that assisted me in the purchase of my vehicle are indicative of what someone can expect when they visit your lot, then you have a first class organization that is well deserving of my sales referrals. I am usually cautious whenever I give out praise or refer someone to somebody, but in this case an exception is well deserved. Thanks to all of your sales team. More