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Hall Chrysler Dodge Jeep RAM Virginia Beach
Virginia Beach, VA
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,030 Reviews of Hall Chrysler Dodge Jeep RAM Virginia Beach
August 27, 2010
Orlando Torres at Hall Chrysler/Dodge/Jeep was our salesperson for the purchase of our new 2010 Dodge Challenger SRT8. He walked us through every detail of our purchase with confidence, knowledge and salesperson for the purchase of our new 2010 Dodge Challenger SRT8. He walked us through every detail of our purchase with confidence, knowledge and professionalism. Traveling from out-of-state with two young children to buy this car, Orlando and his staff at Hall always made our family feel welcome and comfortable. His intimate knowledge of the mechanics and design of the Challenger was impressive and reassuring. Orlando was very interactive with the finance process and introduced us to another fine Hall employee, Robert Voigt, the Finance Director for our purchase. Rob's dynamic personality and true concern for our family solidified our trust in the Hall team. All phases of the purchase were seamlessly orchestrated by Orlando Torres, who confidently conducted the entire process. Even upon delivery of our Hemi Orange Challenger, Orlando worked tiredlesy attending to every detail, even meeting us at the dealership on his day off to make sure everything was perfect. Orlando is true professional, gaining our trust, confidence and friendship. He is an asset to the Hall Auto Group. More
by Stevie Cougar
Employees Worked With
Orlando Torres
August 20, 2010
Bought vehicle beginning of May. Has been in service department 3x since then., with same issue that they still have not fixed. When I call Hansen over a week ago I received no response until I emailed department 3x since then., with same issue that they still have not fixed. When I call Hansen over a week ago I received no response until I emailed his boss. I then received a phone call(which I missed) followed by an email stating the fix the issue would be 1100+. When I printed off my vehicle information from the dealer, seems the vehicle has had a bit of work done , before I purchased it--not disclosed.Extremely unhappy, wish I had gone elsewhere, next time I will. More
by vashoppermom
Employees Worked With
alvin hansen , Al Hansen
August 02, 2010
Terrible service! I know going into a dealership you expect them to play games with prices and everything a dealership always does. This dealership is managed under a horrible manager that refuses to he expect them to play games with prices and everything a dealership always does. This dealership is managed under a horrible manager that refuses to help customers! We went in there for a new vehicle and was quoted 4,000 for our vehicle and was told a price off the sticker that was 1500.00 higher than the actual price on the sticker. My husband had to physically walk outside to show the manager the price. Well this was just the beginning of bad service. Well we walked off the lot and said no deal! So we went online to do some more research and come to find out the price online was 3,000.00 less than we were told. So we went back and told the manager about the price. So get this he says ok you can have that price with no MILITARY DISCOUNT and we will only give you 3,000.00 for your car and there is 1000.00 incentives for the car already so he said we wouldn't get it! That is our right to have that discount by the GOVERNMENT! This guy John Foley the Manager is such a Coward! How could you do this to a customer but my husband serves this country and your not going to give him his military discount! Anyways this was the worst! Finding a new car is hard enough and dealing with this guy made me never want a new car ever. I would rather buy a bike than ever have to deal with this Dealership! Our salesman was a new employee so we felt so bad for him knowing he was employed by this guy! More
by helpfulfriend
Employees Worked With
Manager John FOLEY
July 27, 2010
As soon as my wife and I drove on the lot Spence was there in the parking lot. He of course greeted us with enthusiasm and respect. At that point he made us feel comfortable and not pressured. He was there in the parking lot. He of course greeted us with enthusiasm and respect. At that point he made us feel comfortable and not pressured. He was very layed back and did not make it seem that all he wanted was a sale. We have been with this company for many years and we keep coming back because of the way we are treated and how well we are taken care of. John, Mike and Walt were just as professional and the whole staff there is great. 5.0 down the board. More
by Kimmatt
Employees Worked With
Spence Edwards, John Foley, Mike Brown, and Walter Ballard, Walter Ballard
July 26, 2010
Car price was well above NADA value. Walked away and went home (25 miles away). They called and decided to take offer. Did not disclose the Processing fee. We had a verbal agreement on a final price. went home (25 miles away). They called and decided to take offer. Did not disclose the Processing fee. We had a verbal agreement on a final price. Went back and they admitted failing to disclose but still expected to get the processing fee of $499. The Salesperson and General Manager took a VERY long time to come back with their final price. It was all a big sleezy game and they did not honor their verbal agreement. I agreed to go above the verbal agreement and give them half of the processing fee. From that point on, we were treated as a low priority. The General Manager was visibly upset. He never introduced himself and would not look at us when we were leaving (my 16yo daughter and me). The Finance Director did a nice job processing our paperwork and was very pleasant, but we had to wait a good while before we could get to him, even on a day when their was very little activity at the dealership. Overall, I was extremely disappointed to have driven 25 miles back to the dealership with a crystal clear agreement on the final price and to have to go through another negotiation where I almost had to walk away. They were not honorable and I would not recommend them to anyone. More
by nohallcjd
Employees Worked With
Glenn Clark and General Manager
July 21, 2010
Greetings Hall Dodge, I would like to elaborate on Greetings Hall Dodge, I would like to elaborate on my poor marks given to your Service Dept. On 16 Jul I brought my 2002 Dodge Dakota into your Greetings Hall Dodge, I would like to elaborate on my poor marks given to your Service Dept. On 16 Jul I brought my 2002 Dodge Dakota into your Service Dept for a scheduled routine maintenance and state inspection. It took over 2 1/2 hours to complete this service. This is completely UNSATISFACTORY. I expressed my sincere disappointment after my service call. When I inquired about the lengthy delay the Service Manager told me the mechanic had to attend training, and the service dept ran out of inspection stickers. I could understand if I had left my vehicle for the day -- but to do this while I was waiting with a scheduled appointment is a direct reflection in the poor customer service in your Service Department and the Hall Dealership. I have been a loyal Dodge customer for the past 15 plus years. I bought 6 vehicles from VA BEACH Dodge and was always a satisfied customer. Since Hall took over it seems that the dedication to the customer is no longer a priority. Sincerely, Kevin Simoes More
by ksimoes
Employees Worked With
Walter Ballard, Walter Ballard
July 19, 2010
Carlton Little was such a great help to me, My husband and I was very impressed with the dealership and the salesperson, he tried so hard to help us get the vehical I wanted which we did get. Carlton is a and I was very impressed with the dealership and the salesperson, he tried so hard to help us get the vehical I wanted which we did get. Carlton is an Outstanding salesperson, I told him what I had to work with right when we met and he made sure that happen! My husband and I will definally be back to buy another vehical from him and that dealership! My dad told me about the dealership when he bought his car there in December 2009! Everyone was funny, friendly and GREAT!!! Mike Brown was also very helpful with me on helping me to decide what packages to choose from and knowing that I understood what i would be getting and helping know how it would effect me in the long road! Great Salesperson, great Finance manager, Awsome Dealership!!!! More
by KirstensMom2010
Employees Worked With
Carlton Little and Mike Brown
July 12, 2010
James was friendly and very knowledgable. Went over everything available to us. Answered all our questions and concerns which made us feel very secure in our purhase. The car had a dent that we didn' everything available to us. Answered all our questions and concerns which made us feel very secure in our purhase. The car had a dent that we didn't notice when we drove away. Called James and without hesitation the car was brought back into the auto body shop and fixed. They did an excellent job. Only wish we could have our car serviced there as well, but it is a bit of a drive from Jersey. Very happy with our purchase and a big part of that is the people at Hall. More
by dkgrasso
Employees Worked With
James Reagan
July 10, 2010
Every salesman should be like Ms Fara Morrow. She was straight forward when aprising my trade in; Also when asked, She gave me clear and realistic figures as to what I would be paying monthly. These it straight forward when aprising my trade in; Also when asked, She gave me clear and realistic figures as to what I would be paying monthly. These items along with her friendliness made the whole purchase feel very easy. This is what all the customers want when we go to an auto dealer, but when the salesman clearly looks at you and sees a dollar sign above your head, is when "WE" the customer notice and try to escape the situation. Never to comeback sometimes. My name is Manuel Sanchez and I will buy from this dealer again as long as all their salesman behave the same as Ms. Morrow. Thank you for a great buying experience! More
by nephilim_king
Employees Worked With
FARA MORROW
July 08, 2010
My girlfriend went to Hall Jeep to buy a used car and had such a great experience she recommended that I go and see the same salesman she worked with. I was VERY SKEPTICAL and almost didn't go. After several such a great experience she recommended that I go and see the same salesman she worked with. I was VERY SKEPTICAL and almost didn't go. After several attempts and many NOs I was discouraged but to my surprise I went and met with Tharrington and he far exceeded my expectations. Not only did I leave with a car but it was a new 2010 Jeep Patriot. A new car was never even an option so I am more than excited. I will recommend friends and family in the future. More
by shavonne83
Employees Worked With
Tharrington Battle
