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Hall Acura Virginia Beach

Virginia Beach, VA

4.8
414 Reviews

3200 Virginia Beach Blvd.

Virginia Beach, VA

23452

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414 Reviews of Hall Acura Virginia Beach

February 06, 2011

Mark was awesome! pays attention to details, uses email and text messages effectively. We were 15 minutes away from buying a 2010 MDX from a Nissan dealer in the washington D.C. area. Mark sent us a tex More

by sschaick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stonis, Mark A Stonis
February 05, 2011

EVERYONE MADE THIS CAR BUYING EXPIERENCE A POSITIVE ONE AND THEY NOW HAVE A CUSTOMER FOR LIFE! I DIDNT EVEN HAVE ANY INTENTION OF BUYING A NEW CAR TODAY, BUT THEY MADE THE DEAL TOO GOOD TO PASS UP...I WOUL More

by BRITTNLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STERRICK, BOB AND CHRIS
January 29, 2011

I had a great experience at Hall Acura. Brendan was great and the manager was also very good. I think I got a good price and a fair value for my trade in. The gentleman in the finance dept was very good as w More

by elisabetprieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan pease
January 22, 2011

Hall Acura had the model we were looking for and offered Hall Acura had the model we were looking for and offered an incentive price and financing rate. Both Brendan and Chris were extremely helpful, polit More

by Harold Winer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Pease and Chris Meyer
January 12, 2011

I purchased an Acura 2010 TL the first week in December online. I was reluctant to try the online pricing but it was the easiest, non stressful auto transaction I have ever conducted. I was able to purch More

by uvkb53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stonis, Mark Self & Chris (Mr. Finance) , Mark A Stonis
December 12, 2010

The experience working with this dealership has started a relationship in which any person who enjoys great customer service and quality of work would take great pride. The service department, especially Bri More

by jsimmons2578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
October 14, 2010

Took the car in to get a recall completed on a replacement part. They offered a free car cleaning and vacuuming which I took them up on the offer. I asked them if they could clear the code, that More

by clover79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Oct 14, 2010 -

Hall Acura Virginia Beach responded

Clover79, We understand your concerns please allow us to explain and fix the problem. Please understand that the recall takes at least 2 hours to perform after letting the engine to cool. Also, the oil change, tire rotation, and wash & vac would take another 2 hours. All services coming to about 4 hours. Which is why we provide a free shuttle bus to and from the mall due to the lengthy service work. We apologize for the miscommunication at the dealership with the oil change and tire rotation. We hope the courtesy oil change we gave you at the dealership helped resolve some of your frustration. In regards to the car still not meeting your expectations with being vacuumed please allow us to offer you a Free Car Detail. Including wash, wax, interior cleaning, engine cleaning...the whole nine yards to show our desire to prove we care and rebuild our relationship. Hope to hear back from you shortly so that we can resolve your DealerRater concerns. Thank You, Hall Acura Virginia Beach

Oct 28, 2010 -

Hall Acura Virginia Beach responded

Clover79, We understand your concerns please allow us to explain and fix the problem. Please understand that the recall takes at least 2 hours to perform after letting the engine to cool. Also, the oil change, tire rotation, and wash & vac would take another 2 hours. All services coming to about 4 hours. Which is why we provide a free shuttle bus to and from the mall due to the lengthy service work. We apologize for the miscommunication at the dealership with the oil change and tire rotation. We hope the courtesy oil change we gave you at the dealership helped resolve some of your frustration. In regards to the car still not meeting your expectations with being vacuumed please allow us to offer you a Free Car Detail. Including wash, wax, interior cleaning, engine cleaning...the whole nine yards to show our desire to prove we care and rebuild our relationship. Hope to hear back from you shortly so that we can resolve your DealerRater concerns. Thank You, Hall Acura Virginia Beach

September 03, 2010

Really enjoyed how Sterrick worked with me in getting the car I really wanted and needed. He helped me find the right payment plan for my car that works with my budget. As well as getting me through the proc More

by Siahris2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterrick and his managers
August 28, 2010

My sister and I were recently involved in a car accident. Our car was totaled. We didn't have the energy or feel the best when looking at car dealerships. We were interested in the Acura. However, before More

by Lyla and Waheba Zeidan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
August 18, 2010

I went into Hall Acura with less than perfect credit due to a recent divorce. They made everything so easy and simple. I do think the price could had been a little lower on the car, but I also didn't try More

by onlyp74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterrick Frasier
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