Haley Toyota of Richmond

Always great to deal with. They got my truck in and did the service and back to me as promised. AWESOME TO WORK WITH BUYING OR SERVICING. the service and back to me as promised. AWESOME TO WORK WITH BUYING OR SERVICING. More

Awesome customer service, good eye contact with the Public, anxious to get your work done and get you moving on down the road. Sorry, they have went up so high on their car wash when you get service. Public, anxious to get your work done and get you moving on down the road. Sorry, they have went up so high on their car wash when you get service. It used to be an exceptional value, but $59.95 price they now have is way too much! Otherwise, exceptional! More

Great service, excellent communication, prompt and always professional. I appreciate their system of communicating updates and confirmation of services done via text- I find it very efficient and prefer i professional. I appreciate their system of communicating updates and confirmation of services done via text- I find it very efficient and prefer it to waiting for service to call with the information, and it cuts down on waiting time. More

We have bought most of our cars here, and have enjoyed excellent service. Everyone is very helpful and responsive. Shayna, Wade, Travis, and Marc have always been exceptionally great to work with. The S excellent service. Everyone is very helpful and responsive. Shayna, Wade, Travis, and Marc have always been exceptionally great to work with. The Service Area has also been careful, following COVID protocols, and I appreciate that very much. More

Service Dept. is outstanding. Fit me in without an appointment and still did my repair in a timely manner. I also like the way they check the car over and note all they see that needs maintenance or r appointment and still did my repair in a timely manner. I also like the way they check the car over and note all they see that needs maintenance or repairs without pressuring or stressing me. This is a top notch center in every way. More

When a belt started squealing on my Camry, I was worried I might end up stranded on the side of the road. When I called, they were booked up for over a week, but service advisor Wade Dickinson got me in th I might end up stranded on the side of the road. When I called, they were booked up for over a week, but service advisor Wade Dickinson got me in the next morning. I must say that my experience over the last 9 years has always been positive with Haley Toyota. More

Emily James was outstanding! Very knowledgeable about the Sequoia and super helpful with all my questions! Darryl Diffee's support was much appreciated, too! We've purchased several vehicles, new and u the Sequoia and super helpful with all my questions! Darryl Diffee's support was much appreciated, too! We've purchased several vehicles, new and used, from the Haley team and enthusiastically recommend this dealership! More

Excellent team. Worked with me to get the vehicle I wanted. Great job. Great parts & service department. Friendly and knowledgeable staff. Painless process during purchase. wanted. Great job. Great parts & service department. Friendly and knowledgeable staff. Painless process during purchase. More

As always, I was very pleased with the service I received. As soon as I arrived they took my car in to be serviced. They kept me informed. received. As soon as I arrived they took my car in to be serviced. They kept me informed. More

Leaking sunroof on 2021 Highlander XLE. Told that was normal, troughs catch water and run through drainage system. That’s only normal if back of sunroof mistakenly left open during rain. Otherwise sunr normal, troughs catch water and run through drainage system. That’s only normal if back of sunroof mistakenly left open during rain. Otherwise sunroof should seal when closed. I showed internet evidence of others with similar problems. They said that did not matter to them and have a nice day. Shayna Temple and Dustin were USELESS in solving this issue. I will not return and NEVER recommend this dealership. Vehicle was purchased new. More