Haley Toyota of Richmond

Got wonderful service from Wade as well as from the technicians! Will return in March for service and inspection. technicians! Will return in March for service and inspection. More

Being new to the area, I was looking for a Toyota dealership to call home. I had been previously involved with a number of local Toyota dealerships in my previous state (via a car club), and decided dealership to call home. I had been previously involved with a number of local Toyota dealerships in my previous state (via a car club), and decided to check out Haley Toyota when the time came for maintenance on my new Toyota. I was not impressed. While the dealership location itself is centrally located, the lot is not laid out well at all, and it was difficult to discern where the entrance was. The bathrooms were fairly dirty, and while the staff were generally courteous, they were ambivalent, unhelpful, and affected an air of confusion. Despite arriving early, my appointment was delayed by more than thirty-minutes. After parking my vehicle, I was told the service staff would find my vehicle in the lot, but when I approached the service desk, I was told I would need to bring the vehicle up myself. Finally, I requested a quote to install a part, I wasn't able to have installed before my move. The quoted installation cost was $1,000 more and (6x the amount of time) than three (3) other Toyota dealerships I asked for comparison. I'm not certain if this is due to ignorance or simply a lack of interest in my business, but despite clarifying multiple times, I was told this was the correct price. I don't know if this dealership is simply in a transition phase, but I know that I won't be back. More

We have bought 3 vehicles from Haley. Every time we had a great experience. We are always treated with respect and given the utmost time and information to make our decision. We especially had a great experi great experience. We are always treated with respect and given the utmost time and information to make our decision. We especially had a great experience this time buying our truck from David Brantley. He spent many hours with us answering all our questions, making sure we were completely comfortable with our final decision. Even the next day he called to see if we had any questions. He gave us top notch service and was very personable. He is a credit to Haley Toyota of Richmond.We would highly recommend him to anyone looking to buy a Toyota from Haley. More

Shayna Temple has always been my go to person for our Highlander and for our Oldsmolible (which is indeed really old). She is always knowledgeable, efficient, considerate, calm, and professional. The s Highlander and for our Oldsmolible (which is indeed really old). She is always knowledgeable, efficient, considerate, calm, and professional. The service this time was excellent as always. For this trip, I also owe an additional "Thank you" to all of the service personnel who helped with transferring my husband, who has limited mobility, from our rental vehicle to our car. Thank all of you, especially Shayna, every much! More

Marc Porto was excellent as always. A perfect mixture of professionalism and personal touch. Services were provided in a timely manner. professionalism and personal touch. Services were provided in a timely manner. More

Always professional and efficient. Maintenance and repairs done right the first time. Easy check in and pick up. repairs done right the first time. Easy check in and pick up. More

I use the service department for all of my vehicles regardless of model. I have always obtained outstanding service and their communication during the service is top notch. My most recent visit was no regardless of model. I have always obtained outstanding service and their communication during the service is top notch. My most recent visit was no exception... top notch service support. More

Travis has provided excellent customer service and courtesy beyond my expectations at times. He is the reason I keep returning to Haley Toyota. courtesy beyond my expectations at times. He is the reason I keep returning to Haley Toyota. More

My sales rep, Emily James, was excellent. I felt that she was honest and truthful with the whole process. I'm pleased with the whole experience. I've been a Haley customer since the purchase of my 1995 Camry was honest and truthful with the whole process. I'm pleased with the whole experience. I've been a Haley customer since the purchase of my 1995 Camry and plan to continue this relationship. More

Everyone I came in contact with were very helpful as well as professional. They were friendly and I felt relaxed, with no pressure. as professional. They were friendly and I felt relaxed, with no pressure. More