Haley Toyota of Richmond

When I went to the Haley dealership to see if in the future they would have the car that I wanted, I was told that it would arrive the middle of July. I had been to another dealership earlier in the we future they would have the car that I wanted, I was told that it would arrive the middle of July. I had been to another dealership earlier in the week and had walked out because they would not make the deal I needed to make and had told me that if I put down a deposit, it would be nonrefundable. I told the Haley salesman that I had been to the other dealer and that they would have a car in next week. Mike Davis, the salesman at Haley was very accommodating and gave me the specifications on the car that would be arriving in mid-July. Although I didn't particularly like the color, I asked him if I could put a deposit on the car. However, I distinctly asked him that if something happened would the deposit be refundable; the response was that there can not be a nonrefundable deposit but it is a good faith deposit and assumes that you will get the car. I left the dealership with 2 sheets of paper, the specs sheet and a receipt for the deposit; I signed no other paperwork. Within the next two days, the salesman from the first dealership had called me no fewer than four times to tell me that he was still trying to work something out so that I could get better rates and more for my trade-in. Two days after visiting Haley and putting down a deposit, the car with the color I liked better came in the showroom of this other dealership. I went to see it and found that I could make a better deal and the car actually had more features on it than the one coming in next month to Haley. Because the 2010 Prius with safety features is in such high demand and because the dealer had given me more for my trade-in, I signed the papers and took the car home. On the way home, I called the salesman at Haley to tell him that I had purchased a car and that I wanted the deposit refunded. He seemed a bit upset because I had not given him the chance to find a car for me. A few minutes later the salesman calls me back to tell me that his general manager/business manager is very upset and that the deposit will not be returned. I argued, and he told me I needed to call Kip, the manager. I asked if I could speak with him (Kip)and was told I'd have to call back tomorrow--that he was not there. I became suspicious and called back immediately only to speak with Kip who was extremely rude, telling me that I was a lier and that he wanted to hear nothing I had to say. In fact, he verbally stated he wanted to hear nothing I had to say, and continued to try to belittle and intimidate me. After what seemed like about 2 minutes of being yelled at by this rude individual who insisted I would not get my deposit back, I was told to stop payment on the check. I bought my first Toyota Prius from this same dealership and was treated great. However, it soon became clear just how the opposite could be true. I truly was intending to wait for the car from Haley and I did not call the first dealership back because of this (They called me.); however, I am now glad that they did because I would be leery of working with this dealer a second time. I had not waited to tell Haley what I had done, but called immediately (within 2 days of putting down the deposit) so that the car would be available for someone else. I did not wait until mid-July (four weeks later) to tell them because I would have considered that unfair. To discuss Kip’s rude, offensive behavior towards me, I called Gene (his boss), on five different occasions on four different days, leaving my name and number and asking that my call be returned. This never occurred. More

My wife and I had a very frustrating experience dealing with Haley Toyota of Richmond. We were early on in our search and were working with a new Haley employee/ trainee. The new employee was very po with Haley Toyota of Richmond. We were early on in our search and were working with a new Haley employee/ trainee. The new employee was very polite,helpful and patient in showing us the various Camry models. Our first visit to the dealership we just looked at the inventory to see if we were interested. The trainee called us several days later to tell us that one of the colors we were interested in had just come in. We returned to the dealership to again look at the cars and were interested in taking a test drive. Before we could get a chance to test drive a car, the new employee's trainer / manager approached us. The manager was extremely pushy, inpatient and rude. He said that we had been wasting the trainee's time since this was our 2nd visit and that we were not helping to get the trainee his first sale. Furthermore he belittled the new employee by stating in front of him that he could be fired if he didn't make a sale soon. Needless to say we were disgusted by the manager's unprofessional conduct and immediately walked off the lot. My wife and I's families have purchased 18 cars in the past 20 years from Haley of Richmond. While we have never before had an unfavorable experience such as this, this is strong indicator of how the customer service has gone down hill. If this is how Haley wants to train their sales people, they are gong the wrong direction. This will likely be the last time we visit this dealership More

I had the best experience of buying a new car yet. I worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want. I spent 1 week looking at cars and when I found something I wanted he made working the deal easy. I was in negative equity with my truck so they really had to work a great deal for me. Skip was extremely energetic and willing to help every way he could. I have bought 6 new cars in my life and this is by far the best experience I have ever had. More

I had the best experience of buying a new car yet. I worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want. I spent 1 week looking at cars and when I found something I wanted he made working the deal easy. I was in negative equity with my truck so they really had to work a great deal for me. Skip was extremely energetic and willing to help every way he could. I have bought 6 new cars in my life and this is by far the best experience I have ever had. More

The salesman are high pressure, pushy and demeaning. The service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. Th service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. The mechanic and service writer said they could not find a problem. Two days later, it broke down out of town. Had they checked underneath the hood they would have found the problem immediately. My sister brought her Toyota in and they told her she needed apprx. $1500 work to her car. She did not need this amount of work done. Do not deal with these people. More