Haley Toyota of Richmond

Jim Zimmerman made the process of buying a new car as smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and ne smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and never felt pressured at any time as I have at other dealers in the past. I feel that Jim went above and beyond great customer service and I couldn't have asked for a better sales consultant. I will definitely do business with Jim in the future and I have already recommended him to all of my friends and family. More

Paul had great product knowledge and did a great job describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He wa describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He was sensative to our concerns and did a great job in providing and put us in touch with those at Haley that the informations on the addioal add ons that we might be inetersted in. Dealing with Paul and all the staff at Haley made buyong this car a FUN experience. George & Libby Vogel More

This has been the most pleasant car buying experience we have had. Paul Berry made the process as painless as possible. He stayed late, making sure our deal was finalized to our satisfaction. The guys wh have had. Paul Berry made the process as painless as possible. He stayed late, making sure our deal was finalized to our satisfaction. The guys who prepared the car for delivery, Mr. Davis and Mr. Cox, were very knowledgeable and efficient. We have taken our Highlander back 3 times - once for a low tire pressure light, once to have a remote stater installed, and once to have XM radio installed. Each time we have been impressed with the friendly staff, clean service areas, and well thought out customer lounge. Tonight (1/13/11) we attended the new owner workshop, which we loved. We were prepared to be a bit bored; instead we were given great information and even some great food. We think this is what buying a new car should have always been like! More

Wow, what can I say about working with Sean Beaudoin but it was great. He made me feel comfortable and no high pressure sales. I trusted him and he didn't let me down. I told him what I was looking for and it was great. He made me feel comfortable and no high pressure sales. I trusted him and he didn't let me down. I told him what I was looking for and he delivered. He made the process a nice experience. And the finance guy, Stuart Smith, he was awesome too. Signing for a vehicle can be lengthy but with Stuart the process didn't seem so long. He was nice and funny but thorough and professional. If, no when, I buy another vehicle, I will go to Haley Toyota and ask for Sean (of course) and Stuart too.......what a great team. Thanks so much guys, you were the best !! Trisha Keffer More

Bought a 2010 new Yaris. Very fair deal. Salesperson was a pleasure to deal with. Everyone was courteous and went out of their way to assure we were pleased with the car. Have used them for two years for se a pleasure to deal with. Everyone was courteous and went out of their way to assure we were pleased with the car. Have used them for two years for service on our other Toyotas and found their sales department was equally great on this first purchase from them. More

I went to this dealership to purchase a new vehicle. I met with Sean Beaudoin a young man from Maine. I have never been more at ease than I was with him. He was sincere, interested and informative about met with Sean Beaudoin a young man from Maine. I have never been more at ease than I was with him. He was sincere, interested and informative about every aspect of this transaction including the financing. He didnt pressure me in any way just had a very friendly attitude with the willingness to answer any and all questions that i had. I am going to make my purchase in January and i will be dealing with this young man. He has even convinced me to make a trip to Maine in my new Tacoma and if all the people up there are as friendly as he is, I just might stay a while. Thanks Sean and it was a pleassure to have met you I will definately recommend you to all my friends. More

We had a pleasure during our buying process at this dealership. We worked with Sean Beaudoin who kindly assisted us while buying our Tacoma P/U. Sean ensured we remained informed during the entire proc dealership. We worked with Sean Beaudoin who kindly assisted us while buying our Tacoma P/U. Sean ensured we remained informed during the entire process and was respectful of our needs and displayed professionalism. I'm not the easiest person to try to sell a car to but he did well. The wife and I would like to thank Sean for his assistance and Stewart for his experience and advice during the financial part. The experience was a positive one and and we recommend this dealership for further vehicle purchases. More

The sales experience was on several occasions was very great!! My salesman has always been right there to not only sell me my vehicles but to ensure they were clean and everything promised was performed. great!! My salesman has always been right there to not only sell me my vehicles but to ensure they were clean and everything promised was performed. Fred was there to ensure that extra things like remote start or other extras were ordered and installed properly and on time. I feel that Carey Gillespie was johnny on the spot and that he gave me the best price for the cars that I wanted to buy. While I feel everything and everybody on the sales side was truly great I feel just as strongly about the lack of help, concern, or professionalism on the part of the service department. They will try and sell you things you really don't need, they do NOT listen when you bring your vehicles in for service or repair, and have no compassion when people bring their vehicles in for service. While I would recommend this dealership to purchase a vehicle I would equally recommend you find somewhere else tohave itserviced. More

The expierence with Haley Toyota was a complete 100% satisfaction. Will be highly recommended to all friends & family. Sean was a wonderful sales representative! With having nerves of buying a new car, satisfaction. Will be highly recommended to all friends & family. Sean was a wonderful sales representative! With having nerves of buying a new car, which I have never done before. He made sure that the transaction went smoothly for me and gave myself as well as my family that accompained me great confidence in our purchase. More

Bought a Toyota Rav4. Sean was easy to work with, answered questions well, and was NOT pushy. We really enjoyed working with him and would go back again. I later went back to the parts department t answered questions well, and was NOT pushy. We really enjoyed working with him and would go back again. I later went back to the parts department to buy some additional items. They were great also to work with. I was looking for a wind deflector for the sunroof. They searched around other dealers and kept in touch with me during the search. Although not successful, I felt great about the experience. So far we have been very pleased with everyone there. More