Haley Toyota of Richmond

Marji Duncan was a joy to work with during the purchase of our new RAV4. She was very responsive to our online inquiry and actually sent us a personal email as a follow-up. Each day that we were talki of our new RAV4. She was very responsive to our online inquiry and actually sent us a personal email as a follow-up. Each day that we were talking to other Toyota dealers, Marji was always the one with the first response, with the most complete answers, and with the best price for "out the door". I cannot stress enough the importance of having ALL of the prices so you know what the total price will be. We drove over 100 miles to meet and work with Marji. We have two Toyota dealers within a 25 mile radius of home, but after talking to Marji and reviewing the numbers with her, we knew we needed to drive to Richmond. Marji took the time and the extra effort to get the specific details that we requested. No other dealership / salesperson did this. Other sales people just threw a price over the fence to us. Marji took the time to be very specific and very competitive on the quote. There were no surprises when we reviewed the numbers with Marji, and the price we were told was the actual one we paid!!! Marji is very personable and professional. Others can learn from her. Our conversations were comfortable and very polite. The conversation centered around getting us what we needed. We knew Marji was working in our best interest to explain and provide value for our money. More

Overall my experience with Haley and Jim Z. was fantastic. I found Jim to be very friendly and knowledgeable about the vehicles, and he was able to provide plenty of options for my budget. Jim will fantastic. I found Jim to be very friendly and knowledgeable about the vehicles, and he was able to provide plenty of options for my budget. Jim will have a great future in car sales because he's able to connect with customers, learn what our priorities are and present options without being pushy or using typical "sales" tactics. I will definitely visit this dealership again for future vehicle purchases, and would highly recommend it to others seeking a comfortable buying experience. More

These guys are great...walked me through the process one step at the time. no pressure...they were able answer all my questions...I felt like I was with a friend. I love my car and I would go back to Haley step at the time. no pressure...they were able answer all my questions...I felt like I was with a friend. I love my car and I would go back to Haley for my next auto purchase..they are GREAT!!!!!!!!!!!! More

My experience was awesome and relatively painless. I can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge was knowledgeble about the car and answered all my questions. More

I found the services provided by Sean Beaudoin, Chris Conroy and Pat Way to be very professional and friendly. I found the paperwork process with Pat Way to be very pleasant . Knowledge of product Conroy and Pat Way to be very professional and friendly. I found the paperwork process with Pat Way to be very pleasant . Knowledge of product and pace of negotiations were very good. facility was clean and well staffed. More

Jim Z. is a fine, energetic young salesman. We believe he should have a great future with your dealership. He was very helpful and very attentive to detail in every way. All of the people on the staff we he should have a great future with your dealership. He was very helpful and very attentive to detail in every way. All of the people on the staff were very friendly and were not "pushy!!" However, we think it is unfortunate that you have a man as a business mgr., who works on the very important portion of the sale--the loan--who it is VERY difficult to understand and works a little too hard at selling extras such as insurance, special coatings, etc. etc. But, the main complaint is being able to understand him. For the financing portion of the sale you need someone who has complete command of the English language and can be understood. More

Visited on Friday afternoon with no plan for buying - just starting my search. The gentleman I spoke with explain some of the deals on the new cars. He was long pressure and informative. After listening, just starting my search. The gentleman I spoke with explain some of the deals on the new cars. He was long pressure and informative. After listening, I left to think about the car and price he told he about. After reviewing the car and deal, I felt it was a very good offer. I returned on Saturday and made the purchase. After making the deal, I did not get pressured to buy more services. The personnel that I talk to were friendly and recognized I did not want any extra. Overall it was a very pleasant experience. More

Brandon and the rest of the staff took great care of me and made my car buying experience quick and painless. I went into the dealership knowing what I wanted and what price I was willing to pay to get it. and made my car buying experience quick and painless. I went into the dealership knowing what I wanted and what price I was willing to pay to get it. Brandon was able to answer every question that I had and moved the process along quickly. Thanks to everyone. More

Jim Zimmerman made the process of buying a new car as smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and ne smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and never felt pressured at any time as I have at other dealers in the past. I feel that Jim went above and beyond great customer service and I couldn't have asked for a better sales consultant. I will definitely do business with Jim in the future and I have already recommended him to all of my friends and family. More

Paul had great product knowledge and did a great job describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He wa describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He was sensative to our concerns and did a great job in providing and put us in touch with those at Haley that the informations on the addioal add ons that we might be inetersted in. Dealing with Paul and all the staff at Haley made buyong this car a FUN experience. George & Libby Vogel More