Haley Toyota of Richmond

We purchased a 2019 highlander and a 125,000 mile 10 year bumper to bumper warrenty in full in August of 2019. Yesterday, after my car stopped working in the middle of the road, we found out our warrenty bumper to bumper warrenty in full in August of 2019. Yesterday, after my car stopped working in the middle of the road, we found out our warrenty was apparently canceled in June of 2021… which would have required us to go into the location and physically sign for it to be canceled… Yesterday, Haley Toyota said they couldn’t find the physical paperwork but would get on the situation first thing in the morning. Well by noon today, I had no answer so I went personally to Haley Toyota. As of noon today when I went into the location in person… Haley Toytota has produced no signature for this cancellation, hasn’t provided a day for a check dispursement or an account the funds went into. When I went in today to figure things out with all my bank statements of June - Aug of 2021, my calendar proving all my appointments for June of 2021 (as I was very pregnant in June of 2021) hoping to find out this apparent date of signature and compare against my calendar (so I could prove my whereabouts if necessary), and my proof of purchase and identity, I was told that the ONLY person who help me was convienently out today. Those present also couldn’t tell me when this ONLY person would be avalible. So no contact first thing this am by anyone regarding my warrenty, and then I was told I couldn’t be helped when I came in with the burden of proof. Yesterday I was believing there was a clerical mistake that could be easily worked out… today, without contact and refusal to provide assistance…. well… I am worried this may not get worked out easily. Why Haley Toyota didn’t get zero / 1 star… Kevin was a great sales person to work with and the service department has always been willing to explain work on my vehicle fully! More

This dealership was amazing. All of the employees were super kind and helpful. I worked with Sean specifically and he was incredible! Super friendly and helpful. All of the employees were super kind and helpful. I worked with Sean specifically and he was incredible! Super friendly and helpful. More

There are only two words that you need to know about Haley Toyota of Richmond. "Sean Jones" Simply put he is the reason we crossed the river past 2 other Toyota dealerships and got our new Tundra Haley Toyota of Richmond. "Sean Jones" Simply put he is the reason we crossed the river past 2 other Toyota dealerships and got our new Tundra through Haley. He is the most caring, compassionate, situational and honest salesman we have ever met in 30 years of buying vehicles. The market couldn't be any worse but he rises about the nonsense, allocation mess, chip shortages and potential market adjustments and remains cool, calm and collected. If it was not for seeking Sean out after buying a Venza a decade ago I most likely would not have driven an hour to Haley - EXCEPT - at the time of writing this, they have stayed true and are not charging market adjustments over MSRP. See Sean, relax, and sit back while he grinds to get your allocation. #seansellscars More

Everyone from this dealership is awesome they made the buying experience great they are very caring buying experience great they are very caring More

I had the best experience with Olivia here at Haley Toyota!! She was AMAZING!! I was involved in an accident that totaled my car and need a car ASAP. She found the best car for me and also went ABOVE a Toyota!! She was AMAZING!! I was involved in an accident that totaled my car and need a car ASAP. She found the best car for me and also went ABOVE and BEYOND!! She stayed in communication with me and was very hands on during the process!! Because of her I will continue to support/buy and refer EVERYONE who ask!! Thank you for the WONDERFUL experience and you have a life long client in me!!! She gets all the STARS ⭐️ ⭐️⭐️⭐️⭐️ More

I had a very good experience buying a new Toyota from this dealership. My salesman David Brantley was very professional and really knew his cars. I highly recommend this dealership for your new car purch this dealership. My salesman David Brantley was very professional and really knew his cars. I highly recommend this dealership for your new car purchase. More

Bought a rear garnish from parts and was told letters and emblem would be transferred. Made an appointment at Mc George because Haley was backed up and was told I had to have letters and emblem. Totally wa emblem would be transferred. Made an appointment at Mc George because Haley was backed up and was told I had to have letters and emblem. Totally wasted my time then when I called back was told the same as McGeorge. Doesn’t make sense. Don’t recommend there service department at all they change there information depending on who you speak to. More

I have found them to be upfront on work to be covered vis warranty and mileage, ready on time, courteous, nice work. warranty and mileage, ready on time, courteous, nice work. More

Love this dealer, the workers are very helpful and polite. I was very proud of the my car look after it was detailed. Good to everyone polite. I was very proud of the my car look after it was detailed. Good to everyone More

Abysmal visit last time in the Service Dept.. First one after many good ones. Usually 5 star but found out via a quote that our car has a bent rim. They replaced the tire under our additional warranty we after many good ones. Usually 5 star but found out via a quote that our car has a bent rim. They replaced the tire under our additional warranty we purchased but did not tell me the rim was bent. They said I need it but didn't put in a claim.. Happy to sell me a new one a per a quote buried in our paperwork... My Service advisor never mentioned it nor did he return my call... More