Haley Toyota of Richmond

My wife and I moved up to Virginia in February from Miami. We had such a terrible experience in Miami that we were very pleasantly surprised to work with Tom to lease our two new Prius cars. We live Miami. We had such a terrible experience in Miami that we were very pleasantly surprised to work with Tom to lease our two new Prius cars. We live over an hour away, so we were able to work with Tom via email to have him find the cars we wanted (with a deposit of course). Even though we had emailed several Toyota dealers, Tom was the only one that got back to us and was willing to help us avoid the hassle. We literally just drove in, sat down, signed all the paperwork and were out of there in about 90 minutes. We have a 1 year old daughter so it was great that everything was so quick and easy. Tom, as well as the rest of the team, were extremely friendly and welcoming. We will certainly do business at Haley again when our lease is up. More

Our experience at Haley Toyota was superior. Anthony was a great sales man who was not busy and understood what we where looking for a helped us achieve our goal of finding a van to meet our individual need a great sales man who was not busy and understood what we where looking for a helped us achieve our goal of finding a van to meet our individual needs while staying within our budget. I would recommend any one looking for a car to work with Anthony. Our experience was strengthen when we returned the next day to finalize the sale when the general manager, Tim remembered us by our first name. Patrick helped us in the final stage of our purchase and explained to us our options in regards to extended warrenty and other ways to protect our new purchase. We are looking forward to continuing our relationship with Haley for years to come! Haley knows customer service!!! More

They are 100% behind customer sevice. They will go they extra mile to ensure that their customers are satisfied with everything that they day!! Everyone there is very friendly and they are very willing to extra mile to ensure that their customers are satisfied with everything that they day!! Everyone there is very friendly and they are very willing to help you. Smiling faces and happy personel. More

This is a great dealership based on friendly customer service and total satisfaction. Our experience was so great that we are working on buying a second car/SUV. I plan on having all of my personal and service and total satisfaction. Our experience was so great that we are working on buying a second car/SUV. I plan on having all of my personal and business vehicles serviced at this dealership. This was the best buying experience that my wife and I have had. All of the employees were pleasent to talk with and went out of their way to help us during this purchase. This dealership should be extremely proud to have employees such as Bob and Chris representing them! More

Good guys to work with. I don't remember everybody's name but they were all great. The salesman was courteous, no bs. I didn't have to wait a long time between my offer and the acceptance of the deal. name but they were all great. The salesman was courteous, no bs. I didn't have to wait a long time between my offer and the acceptance of the deal. The sales manager was very fast and courteous. Working with the finance man was quick and he saved me time by doing all of the DMV work for me. Thanks Danny More

Dealer acted in a manipulative and deceitful manner to engage customers in trading in cars less than two years old, resulting in loss of equity in the previous vehicle, rushing through paperwork process s engage customers in trading in cars less than two years old, resulting in loss of equity in the previous vehicle, rushing through paperwork process so quickly that errors were made in paying off previous loan. Service department focuses so much on efficiency that the sense of being rushed in and out is unavoidable. This dealership has slid in the past two years from a very positive experience to an extremely disappointing present. More

Our 1st (May 2011) experience about a year ago with Haley (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the oth (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the other direction. I will NOT even consider Haley for my next purchase. Within 2 weeks of the latest purchase, we inquired about trading in for a bigger vehicle ... Salesperson was unresponsive and when responded was vague and did not answer our inquiries. Repeated ignored our direct requests to contact me with information instead of my husband. Sale manager gave false information. "It's the end of the month so we have the biggest deal. If you come in today, I promised you your vehicle won't lose much. Etc.) Finds out "your vehicle won't lose much value" that equaled to about %4,500 loss and the "best-end-of-the-month-deal" is less than 4% of MSRP. While another dealer offered us 1000 more and 9% off!!! .. what a different! So Bye Bye Haley More

We traveled over an hour to get to this dealership and we would do it again for our next vehicle purchase. We had a GREAT experience here! We got the Truck I wanted at a great price. The people that we worke would do it again for our next vehicle purchase. We had a GREAT experience here! We got the Truck I wanted at a great price. The people that we worked with were more like friends than car pushers. To the entire staff @ Haley Toyota THANK YOU for making our purchasing experience so memorable!! More

The quality of attentiveness and customer service was outstanding at Haley Toyota in Midlothian. I had visited countless dealerships and driven 10 cars in a weeks time and the service rated between push outstanding at Haley Toyota in Midlothian. I had visited countless dealerships and driven 10 cars in a weeks time and the service rated between pushy, creepy and being spoken to like a 'dumb blonde'. I walked into Haley and was treated like the smart, adult business woman that I am. That level of respect and customer service earned my business and I am happy to refer my clients to HT. More