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Haley Toyota of Richmond
Midlothian, VA
353 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 353 reviews
May 03, 2012
Our 1st (May 2011) experience about a year ago with Haley (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the oth (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the other direction. I will NOT even consider Haley for my next purchase. Within 2 weeks of the latest purchase, we inquired about trading in for a bigger vehicle ... Salesperson was unresponsive and when responded was vague and did not answer our inquiries. Repeated ignored our direct requests to contact me with information instead of my husband. Sale manager gave false information. "It's the end of the month so we have the biggest deal. If you come in today, I promised you your vehicle won't lose much. Etc.) Finds out "your vehicle won't lose much value" that equaled to about %4,500 loss and the "best-end-of-the-month-deal" is less than 4% of MSRP. While another dealer offered us 1000 more and 9% off!!! .. what a different! So Bye Bye Haley More
by tv2n
Employees Worked With
Greyson Salesperson) / Fred (sales manager)
April 02, 2012
This was the second time I have visted this dealership to purchase a vehicle. My first experience was absolutely horrible but I decided to give it another shot. I came into the dealership with secured fina purchase a vehicle. My first experience was absolutely horrible but I decided to give it another shot. I came into the dealership with secured financing. The salesman I worked with was friendly at first, however he wasn't working with me as far as the price and I also wanted to trade my car in as well. Initially he told me I was upside down on my current vehicle and they wouldn't be able to pay it off, therefore I would have to roll the negative equity into my new purchase (about 2k), which was not feasible for me. I threatened to walk away several times, because he was not willing to reduce the price of the vehicle, he called a sales manager over several times, who also wasn't very helpful as far as the price. When I said I would think it over and come back, they insisted I take the vehicle home and then make a decision, I did. I came back with my boyfriend, and he also reiterated that the price was not low enough for us to purchase, Donnell then came back and stated he would now pay my current loan off minus $20. I guess I wasn't as upside down afterall. It's amazing that when I brought a man to the showroom he came up with a better offer. The sales manager then came to the desk with 'comparables' from other dealerships, however they were all more than 150mi away. His point was that I wouldn't be able to find the car I wanted for the price I wanted. Donnell then said 'You are looking at the wrong car for the price that you want', I found that highly offensive. They then tried to get me to settle for a Camry with ZERO options, I wanted a Honda, fully loaded. Needless to say I left the dealership empty handed. The very next day Donnell called and I told him that I had found a Honda about 30min away (not 2hrs away funny how I didn't see that comparable) at the price I wanted and with all the options I wanted, he said okay and then slammed the phone down. I ended up purchasing the car from another dealership, and they paid off my current loan with ABSOLUTELY NO qualms about it. Consequently, I will write an excellent review for that dealership. I will never step foot inside a Haley dealership again. Worst experiences ever. Shop here if you desire high pressure, misleading sales tactics. More
by Samyek
Employees Worked With
Donnell
March 29, 2012
We traveled over an hour to get to this dealership and we would do it again for our next vehicle purchase. We had a GREAT experience here! We got the Truck I wanted at a great price. The people that we worke would do it again for our next vehicle purchase. We had a GREAT experience here! We got the Truck I wanted at a great price. The people that we worked with were more like friends than car pushers. To the entire staff @ Haley Toyota THANK YOU for making our purchasing experience so memorable!! More
by 2012 Tacoma
Employees Worked With
Diana Clark & Nabeel Rahman & Patrick Way, Patrick Way
March 02, 2012
The quality of attentiveness and customer service was outstanding at Haley Toyota in Midlothian. I had visited countless dealerships and driven 10 cars in a weeks time and the service rated between push outstanding at Haley Toyota in Midlothian. I had visited countless dealerships and driven 10 cars in a weeks time and the service rated between pushy, creepy and being spoken to like a 'dumb blonde'. I walked into Haley and was treated like the smart, adult business woman that I am. That level of respect and customer service earned my business and I am happy to refer my clients to HT. More
by 2010rav4
Employees Worked With
Cedric Edmundson, Jeff Hall
February 11, 2012
Ask for Tom. He was helpful with our purchase. He made our experience less painful than your typical Car buying experience. Check them out for sure. our experience less painful than your typical Car buying experience. Check them out for sure. More
by ashbypond
Employees Worked With
tom scott, Tom Scott
February 02, 2012
Bob was wonderful, and I am pleased with the overall experience. He was patient, and explained to me the entire process step by step. He clearly understood what my situation was, and worked very well wi experience. He was patient, and explained to me the entire process step by step. He clearly understood what my situation was, and worked very well with Stewart.Stewart was also great, and did everything in his reach to get me my vehicle financed. They both understood how difficult it can be to obtain a car without any credit history. I'm very glad Toyota opened it's doors to me! Thank you!! God Bless Jasmine Zepeda More
by jasminez89
Employees Worked With
Bob Humber (Salesperson) Stewart (Finance Manager), Stuart Smith
January 26, 2012
Stuart Smith in finance is the reason I bought here!!! He made me feel very comfortable with my decision to purchase a new 4runner. I gave the overall experience based on my interaction with Stuart to he He made me feel very comfortable with my decision to purchase a new 4runner. I gave the overall experience based on my interaction with Stuart to help me make an informed decision. More
by longhorn7
Employees Worked With
stuart smith, Stuart Smith
January 18, 2012
Overall excellent buying experience and good understanding of the Toyota products. Purchased a new 2011 Avalon Limited, good availability at the dealership and knowledgable salesman. Haggled p understanding of the Toyota products. Purchased a new 2011 Avalon Limited, good availability at the dealership and knowledgable salesman. Haggled price/value as expected but all discussions were reasonable. Enjoyed the positive atmosphere of the staff and the culture of this dealership as compared to other Toyota dealers in the area. Wife really liked the sales skill and personality of Jose and Nabeel. Satisfied customer. Looking forward to many good years with the Avalon. More
by Brunowse
Employees Worked With
Jose Gonzalez, Nabeel Rahman, Jose Gonzalez
December 31, 2011
Haley was responsive, very fair with price, and honest. Bob Humber is a class act, and I would recommend him and the team at Haley to anyone buying a vehicle. I got the vehicle I wanted there was no hassle Bob Humber is a class act, and I would recommend him and the team at Haley to anyone buying a vehicle. I got the vehicle I wanted there was no hassle and the price was excellent. More
by Tgardner99
Employees Worked With
Bob Humber
December 31, 2011
Where do I start? I HATE car shopping. We hold onto our cars as long as possible because I HATE car shopping. Well, not now! Haley Toyota of Richmond is a class act. Working with Guy Engel was a dream. cars as long as possible because I HATE car shopping. Well, not now! Haley Toyota of Richmond is a class act. Working with Guy Engel was a dream. He is honest, doesn't push you, gives you all the possibilities he can, REALLY knows his minivans (I think he is rather proud of the Toyota Sienna, and rightfully so), was patient every time I asked the same question over and over, worked out a great price for us, appears to love his job and working with people. He is definitely a gem in the Toyota family. Thank you Nabeel and Chris, and especially Guy for the first car shopping trip I did not HATE. We love our minivan and we are proud to say it came from Haley Toyota of Richmond. Happy New Year, guys! More
by dysva
Employees Worked With
Guy Engel, Nabeel, Chris
