Haley Toyota of Richmond

Our experience with Haley Toyota was fantastic!! It really couldn't have been better! Justin Sechrest answered an inquiry I put in on the website the very same day. He then followed up with a phone ca really couldn't have been better! Justin Sechrest answered an inquiry I put in on the website the very same day. He then followed up with a phone call. He did a little research to make sure he had the vehicle we were looking for on the lot and then invited us into the dealership. When we arrived, he had the Rav4 waiting for us for a test drive. As we drove he told us all about the vehicle. When we got back, he went over the price and when we were both happy, the papers were signed! He had the vehicle cleaned up and filled the gas tank while we did our financing. Before we left, Justin went over the vehicle again. He made sure we knew how to work everything and then he programmed our phones with the Bluetooth. After that we were very happy to be driving home in the Red Rav 4 we had hoped to find! Justin was great!!! So glad we went to Haley Toyota! More

My wife and I were considering to buy a Chevrolet Equinox and decided to look at the Toyota RAV4 because we had a 1994 4 Runner that gave us years of service and compiled 257,000 miles before we finally deci and decided to look at the Toyota RAV4 because we had a 1994 4 Runner that gave us years of service and compiled 257,000 miles before we finally decided to sell it. We felt as if we could not go wrong with another Toyota although we could not afford a new 4 Runner. Once arriving at Haley Toyota Jason Cattie was jolly on the spot and ready to help us make our selection without pushing one thing or another but firmly keeping us on track for the right deal. He asked me what price range I was trying to get to and actually came back with a deal better than I asked for. Jason introduced my wife and I to Stuart Smith and he dleivered me a financing deal that really fit my budget and we did not have to cut out the things we need as fas as warranty coverage and pioece of mind. Thanks Jason and Stuart for all you did. Sincerely, Tim Means More

I was treated with exceptional customer service. Buying a new or used car can be very stressful but not at this dealership. I will recommend my friends and family to buy at Haley Toyota. new or used car can be very stressful but not at this dealership. I will recommend my friends and family to buy at Haley Toyota. More

My wife and I moved up to Virginia in February from Miami. We had such a terrible experience in Miami that we were very pleasantly surprised to work with Tom to lease our two new Prius cars. We live Miami. We had such a terrible experience in Miami that we were very pleasantly surprised to work with Tom to lease our two new Prius cars. We live over an hour away, so we were able to work with Tom via email to have him find the cars we wanted (with a deposit of course). Even though we had emailed several Toyota dealers, Tom was the only one that got back to us and was willing to help us avoid the hassle. We literally just drove in, sat down, signed all the paperwork and were out of there in about 90 minutes. We have a 1 year old daughter so it was great that everything was so quick and easy. Tom, as well as the rest of the team, were extremely friendly and welcoming. We will certainly do business at Haley again when our lease is up. More

Our experience at Haley Toyota was superior. Anthony was a great sales man who was not busy and understood what we where looking for a helped us achieve our goal of finding a van to meet our individual need a great sales man who was not busy and understood what we where looking for a helped us achieve our goal of finding a van to meet our individual needs while staying within our budget. I would recommend any one looking for a car to work with Anthony. Our experience was strengthen when we returned the next day to finalize the sale when the general manager, Tim remembered us by our first name. Patrick helped us in the final stage of our purchase and explained to us our options in regards to extended warrenty and other ways to protect our new purchase. We are looking forward to continuing our relationship with Haley for years to come! Haley knows customer service!!! More

They are 100% behind customer sevice. They will go they extra mile to ensure that their customers are satisfied with everything that they day!! Everyone there is very friendly and they are very willing to extra mile to ensure that their customers are satisfied with everything that they day!! Everyone there is very friendly and they are very willing to help you. Smiling faces and happy personel. More

This is a great dealership based on friendly customer service and total satisfaction. Our experience was so great that we are working on buying a second car/SUV. I plan on having all of my personal and service and total satisfaction. Our experience was so great that we are working on buying a second car/SUV. I plan on having all of my personal and business vehicles serviced at this dealership. This was the best buying experience that my wife and I have had. All of the employees were pleasent to talk with and went out of their way to help us during this purchase. This dealership should be extremely proud to have employees such as Bob and Chris representing them! More

Good guys to work with. I don't remember everybody's name but they were all great. The salesman was courteous, no bs. I didn't have to wait a long time between my offer and the acceptance of the deal. name but they were all great. The salesman was courteous, no bs. I didn't have to wait a long time between my offer and the acceptance of the deal. The sales manager was very fast and courteous. Working with the finance man was quick and he saved me time by doing all of the DMV work for me. Thanks Danny More

Dealer acted in a manipulative and deceitful manner to engage customers in trading in cars less than two years old, resulting in loss of equity in the previous vehicle, rushing through paperwork process s engage customers in trading in cars less than two years old, resulting in loss of equity in the previous vehicle, rushing through paperwork process so quickly that errors were made in paying off previous loan. Service department focuses so much on efficiency that the sense of being rushed in and out is unavoidable. This dealership has slid in the past two years from a very positive experience to an extremely disappointing present. More

Our 1st (May 2011) experience about a year ago with Haley (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the oth (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the other direction. I will NOT even consider Haley for my next purchase. Within 2 weeks of the latest purchase, we inquired about trading in for a bigger vehicle ... Salesperson was unresponsive and when responded was vague and did not answer our inquiries. Repeated ignored our direct requests to contact me with information instead of my husband. Sale manager gave false information. "It's the end of the month so we have the biggest deal. If you come in today, I promised you your vehicle won't lose much. Etc.) Finds out "your vehicle won't lose much value" that equaled to about %4,500 loss and the "best-end-of-the-month-deal" is less than 4% of MSRP. While another dealer offered us 1000 more and 9% off!!! .. what a different! So Bye Bye Haley More