Haley Toyota of Richmond

Best dealership experience I went to Haley's interested in one specific pre-owned Highlander that I had researched extensively online. I also went knowing how much I was willing I went to Haley's interested in one specific pre-owned Highlander that I had researched extensively online. I also went knowing how much I was willing to pay and willingness to walk away without looking back. I was honest upfront with my sales associate, Kimberly HeerBrandt so as not to waste our time if they could not/would not work with me. She was excellent to work with, without a whiff of overt or subtle pressure I have previously experienced with other large dealerships. I feel I got a fair price for my vehicle. I admit to real dread when Kimberly passed me off to my business manager secondary to some bad experiences in the past at this point in the process. However, BJ Brooks was excellent and provided excellent and valuable information that allowed me to make good decisions. The only negatives involved what did not come with the car. In the online ad, floor mats were listed in the options section along with a number of items that clearly were included with the purchase. It was only after the sale was finalized that I found they were not included. There was also only key. I have never purchased a vehicle that had only one key so it never occurred to me to even ask. Again I did not realize it until after the sale was finalized. Had I realized in time, I would have made it part of the deal. I was offered a 10% discount if I want to purchase them in the next 30 days. I guess I will put that down to lesson learned, but it really took some of the shine off what was otherwise a terrific experience. Just an observation--in my opinion the Haley Toyota website is less user friendly than some of their competitors and at least one other Haley dealership (Volvo of Midlothian). More

Terrible Experience The salesperson was not a fan of haggling and intensely pressured me into buying a car. During the latter, he became increasingly rude and abrasive. The salesperson was not a fan of haggling and intensely pressured me into buying a car. During the latter, he became increasingly rude and abrasive. More

Next car will be from Haley!!!! My husband and I were really not looking to buy a new car, but we had to. After contacting other dealerships, I asked a question about a car and Zach My husband and I were really not looking to buy a new car, but we had to. After contacting other dealerships, I asked a question about a car and Zach helped me. I told him that we would be buying the car outright, and said how much my budget was. I was looking for something with more warranty than just the Toyota care. After going back and forth on what we wanted, I went and met with him and he showed me a RAV4. The one that he was going to show me ended up being sold that night. But, he asked me what color, told him gray and he came thru within a couple days. We signed the papers and came under budget!!!! Haley will go above and beyond to help their customers. More

I just bought a new 2014 Toyota 4Runner from Hayley Toyota in Richmond. This is my second purchase from Hayley Automotive. It was a pleasure dealing with Tony Martin, the salesman and the gentleman t Toyota in Richmond. This is my second purchase from Hayley Automotive. It was a pleasure dealing with Tony Martin, the salesman and the gentleman that handles the processing of the contract. Tony made the buying process non stressful to me. Thank you Tony and the people at Haley for a positive experience. Now, if you are looking for a SUV, just look at the Toyota 4Runners on YouTube. Owners swear by them. Look on the Discovery Channel. You will see all Toyota SUV's in Africa. Check Consumer Reports, the 4Runner is rated high on reliability. Again, thank you Tony and the people at Haley. More

Jose, assured me several times throughout my buying experience that 2012 tacomas have free oil changes for life.After 24000 miles the service writer said I had to start paying for oil changes. I contac experience that 2012 tacomas have free oil changes for life.After 24000 miles the service writer said I had to start paying for oil changes. I contacted the sales manager and he said they have never offered free oil changes for life.Appreciate it Jose. More

I bought my car from Haley yesterday and I have to say that Zach and Stuart made the process painless. As I have never purchased a vehicle before, I was skeptical because of all the horror stories I hear that Zach and Stuart made the process painless. As I have never purchased a vehicle before, I was skeptical because of all the horror stories I hear about dealers. I began my process online and within 5 minutes of my online inquiry I was contacted by Chris Conroy explaining that my information had been received and to just hold tight and someone would be contacting me with more information. Shortly thereafter, my sales rep emailed me and he just really kept me in the loop about what was going on with my financing information and how the process was moving along. I also received a call from Stuart, the Business Manager, the moment they were able to get something done for me. When I walked into the dealership to begin the rest of the process, Zach was there waiting with a smile which really relaxed me. He was very friendly and really kept the edge off. Zach sat me down and went over all the papers that needed signing and so forth and got my car ready for me while I was in finance with Stuart. Stuart was very efficient and went over everything in a manner that I would understand and I really liked the way he conducted himself. Not once did I feel pressured into having to buy my vehicle. I would like to say Thank You again to Zach and Stuart for making my "First Big Purchase" such a wonderful experience! More

I have to say that in all my years of coming to Haley Toyota to service my vehicles, I have yet to meet someone quite like Rob Prince. Very nice and the friendliest Service advisor I've ever worked with. Toyota to service my vehicles, I have yet to meet someone quite like Rob Prince. Very nice and the friendliest Service advisor I've ever worked with. My husband I have owned many Toyota's and finding Rob was a true pleasure. You can see it in his eyes that he is there to listen and help in a way that far exceeds any experience I've had thus far. I highly recommend this true gentleman should you find yourself at His location on Lonas Parkway right off Hull St. A+++ More

I had a wonderful experience! I came in looking for a used car and ended up leaving with my very first new vehicle. The entire team made my experience fantastic. If I could thank everyone personally I wo used car and ended up leaving with my very first new vehicle. The entire team made my experience fantastic. If I could thank everyone personally I would, though I am sure I have forgotten someone's name. They made me feel comfortable, asked questions, and helped me find what I really wanted. I came in looking for a wagon/crossover type used car, after speaking with Bob, he showed me my Prius C and I could not be happier. It has the space I was looking for and more fuel economy than I could have ever hoped for. He and Nabeel really made me feel right at home and helped make sure I got the best deal possible. More

I am not sure if Stuart and Brendon are going to be able to get me financed but it was exciting to know that even if I dont get financed they gave it their best......I will wait and come back to these guys to get me financed but it was exciting to know that even if I dont get financed they gave it their best......I will wait and come back to these guys they work to get you driving. More

We dealt mainly with Bob Humber but all of the employees, even the ones we weren't dealing with in the process of buying our car, were most courteous and friendly. They made you feel welcome and comfortable even the ones we weren't dealing with in the process of buying our car, were most courteous and friendly. They made you feel welcome and comfortable in dealing & talking with them. We felt that they gave us a fair price on our trade in car. They did not have the car that we were looking for but they called other Toyota dealers and found it and it was on the lot and ready for us to pick up the next day. If in the future, we are looking for a vehicle, we will definitely look at this dealership first. More