Haley Toyota of Richmond

I hate writing reviews, but my recent experience here was very disappointing and I don’t want anyone else's money and time wasted. I arrived at my scheduled 9 AM drop-off time and did the normal check-i very disappointing and I don’t want anyone else's money and time wasted. I arrived at my scheduled 9 AM drop-off time and did the normal check-in to confirm the appointment details. They said that it would done that afternoon and would likely be $280 instead of the $250 they quoted me on the phone. It was not a huge increase and I was already there with a pick-up arranged, so I left the vehicle with them for the day. I didn’t hear anything till they called 8 hours later, indicating that they hadn’t been able to finish the work and would need to keep it through the next morning. I agree to this and change my schedule and set up logistics. 30 minutes later, I received a text from them, which I opened to see a confirmation request for $1900 in immediate critical service needs! $604.61 of the $1900 is the service I went in for that was initially quoted $250 on the phone and then at $280 during drop off! I immediately called to ask about the increase and they just say it would be several hours of service time plus $180 in parts. More frustrating is that they hadn’t even started the work after having my car the entire day. They offered to slightly discount the service only to be double the initial quote, but I declined the services period since. I also know enough about cars to know that half of the “critical” items were not needed, period. The other half will need to be done eventually but aren’t critical or urgent, like a coolant flush. Out of curiosity, I also walked over to the parts counter when I picked up the car to price the $180 in parts they quoted, which seemed high. The parts counter quoted me $134 or $46 cheaper than the service department. I’m not sure what’s going on here but I’d avoid this place If anyone has a good Toyota mechanic, please post a response, if possible. More

Professional low pressure sales staff. We dealt with Sean Jones who took the time to understand our needs and secured the model we wanted in a tough supply environment. We dealt with Sean Jones who took the time to understand our needs and secured the model we wanted in a tough supply environment. More

Haley Toyota is a great dealership. Very knowledgeable salesman, Sean Jones. He made our experience fun and easy! I highly recommend Haley Toyota and, especially, Sean Jones, the upb Very knowledgeable salesman, Sean Jones. He made our experience fun and easy! I highly recommend Haley Toyota and, especially, Sean Jones, the upbeat salesman, if you are in the market for a car. More

Sean Jones ( salesman) did a wonderful job explaining the vehicle and Greg (the fiancé guy) very helpful obtaining us a great rate and valued information about the sale. vehicle and Greg (the fiancé guy) very helpful obtaining us a great rate and valued information about the sale. More

Sean Jones was a pleasure to deal with, worked out a deal for a GR Corolla at MSRP! Folks good dealerships and sales reps still exist. Hats off to y’all for making something that normally feels like going for a GR Corolla at MSRP! Folks good dealerships and sales reps still exist. Hats off to y’all for making something that normally feels like going to the dentist a pleasurable experience!! More

Sean Jones at Haley Toyota did an excellent job getting me car I wanted and got me financing I needed will recommend to all my friends. me car I wanted and got me financing I needed will recommend to all my friends. More

My Toyota was in the body shop due to fender scraping. My insurance paid for most of the damage but the remaining balance was for me to pay. When my car was ready they called me and told me that I could My insurance paid for most of the damage but the remaining balance was for me to pay. When my car was ready they called me and told me that I could not pay bill with a personal check. I was not planning to pay with a personal check, but to have someone tell you could not pay with a personal check that was so demeaning to me. They did not know me at all. I have not bounced a check so I do not know the reason. I will not use Hadley Toyota on Midlothian Turnpike for future care of my car. More

I had the absolute pleasure of working with Sean Jones on the purchase of my new 2023 4Runner. From the moment we first met Sean on the lot at Haley, I knew I had the most knowledgeable and friendly car sale the purchase of my new 2023 4Runner. From the moment we first met Sean on the lot at Haley, I knew I had the most knowledgeable and friendly car salesperson who would guide me through the car buying process. Sean was helpful, friendly, and patient as I asked several questions throughout the entire process from reservation of my vehicle to delivery. Car “stuff” is high on my list of things that cause me stress and anxiety, but Sean kept me cool, calm, collected and laughing the entire time. I absolutely love my vehicle, and that is in large part to the incredibly seamless and easy car buying process facilitated by Sean and the Haley team! More

I have been very pleased with the service at Haley Toyota. Buying my Venza was so easy, I love it! Toyota. Buying my Venza was so easy, I love it! More

Nat Williams made my car buying experience the best! !! I didn't have a specific vehicle in mind, but Nat sent me multiple chooses making the process easy. I narrowed it down to 2 vehicles and when I a !! I didn't have a specific vehicle in mind, but Nat sent me multiple chooses making the process easy. I narrowed it down to 2 vehicles and when I arrived at the dealership, I was anxious and nervous. Nat was helpful and knowledgeable which ease my mind tremendously. Out of the 2 vehicles, I purchased the one I really wanted. I would like to thank everyone involved for making this the best car buying experience... More