Haley Toyota of Richmond

Best car buying experience ever! i bought a used Venza and Jeannine, BJ and Devon were great! I didn't feel uncomfortable like I have in the past. No running back and forth. Got a gre i bought a used Venza and Jeannine, BJ and Devon were great! I didn't feel uncomfortable like I have in the past. No running back and forth. Got a great deal for my trade and a great price on my Venza!! They have a customer for Life! More

Excellent Customer Service I recently brought my Corolla in for service, and a couple of issues had arisen between the time I made the appointment and when I came in. Rob Princ I recently brought my Corolla in for service, and a couple of issues had arisen between the time I made the appointment and when I came in. Rob Prince gave me outstanding customer service, handling my additional problems, keeping me updated on the progress of the service throughout the day, getting me transportation to and from home while the car was being worked on, and insuring completion of the service in the time frame I needed. His manner was so pleasant and enjoyable. I will definitely make sure he handles my service on both our cars from now on! More

Great experience and super staff! Our family has had a fantastic experience with both the sales team and service department on new and used vehicles. We are treated courteously and pr Our family has had a fantastic experience with both the sales team and service department on new and used vehicles. We are treated courteously and professionally on each visit. And, the service department does a great job of getting us in and out as quickly as possible. I would highly recommend Haley Toyota! More

Purchasing my 4th 4Runner Danny Mastermaker, George Mastermaker and Greg Campbell made the purchase of my 4Runner the easiest Toyota purchase I have made. They brought the 4Ru Danny Mastermaker, George Mastermaker and Greg Campbell made the purchase of my 4Runner the easiest Toyota purchase I have made. They brought the 4Runner from another Haley dealership to their Midlothian dealership for me to test drive. It was beautifully detailed and had a full tank of gas ready for me to test drive. Fell in love with it and brought it home the same evening. Thanks guys!! More

Great experience The experience I had in trading in my vehicle in purchasing a new one was exceptional. Thank you to the team at Haley Toyota for making what is not us The experience I had in trading in my vehicle in purchasing a new one was exceptional. Thank you to the team at Haley Toyota for making what is not usually an u pleasurable experience into A pleasurable experience More

the BEST Experience EVER Devin Hawker is a pleasure working with. We have purchased/leased 4 cars since dealing with Devin and would have it NO OTHER WAY! When I sent my 67 ye Devin Hawker is a pleasure working with. We have purchased/leased 4 cars since dealing with Devin and would have it NO OTHER WAY! When I sent my 67 year old mother in to see Devin, I knew I could trust him. She got a GREAT deal and was excited to tell me how much safety her new Toyota had. Before leaving I was thanked multiple times for my most recent purchase. Keep Devin because I will be back and will be sending more family members. More

They called the police on us when we had questions We bought a Toyota Camry on 4/28 , Went home to find out that the price on papers was different than what we talked about. We left a message for someo We bought a Toyota Camry on 4/28 , Went home to find out that the price on papers was different than what we talked about. We left a message for someone to call us, sent a fax , sent an email , no answer. Went back on the 4/30 asked to meet a manager. We got MR. GEORGE MASTERMAKER. He said you signed it. We said does it mean that if we wanted to pay for the can in cash right we would pay 28 thousand and not the 23 thousand we talked about. He said yah,, you signed it. When my husband got angry and said( this is a rip off , I will sue you). Mr MASTERMAKERsaid you said you will sue us, I will call the police on you , I will ruin your credit and tow the car under your cost. We told him we done nothing wrong go ahead call the police. Then he did pick up the phone and called the police right in front of us saying that we are making problems in the show room. When two police men came and saw us inside the office where he left us. Mr Mastermaker disappeared . the two police men tried to help us to figure out what the contract said and advised us to take the mater with the BBB and the head office for Toyota. We are taking their advise. Hail be to the police officer. More

The Best Ever I bought my first car from this dealership and was told to come back when I was ready to change up. That's what I did! I am very decisive so I went I bought my first car from this dealership and was told to come back when I was ready to change up. That's what I did! I am very decisive so I went online picked out my car and was paired up with Zach! My process was quick and painless, within 2 hours I drove off the lot with the exact car I chose. I am going to hold onto this one for a while but when I am in the market I will be coming right back here and I always tell everyone of my experience and where to go to purchase a car! Great experience. More

Best dealership experience I went to Haley's interested in one specific pre-owned Highlander that I had researched extensively online. I also went knowing how much I was willing I went to Haley's interested in one specific pre-owned Highlander that I had researched extensively online. I also went knowing how much I was willing to pay and willingness to walk away without looking back. I was honest upfront with my sales associate, Kimberly HeerBrandt so as not to waste our time if they could not/would not work with me. She was excellent to work with, without a whiff of overt or subtle pressure I have previously experienced with other large dealerships. I feel I got a fair price for my vehicle. I admit to real dread when Kimberly passed me off to my business manager secondary to some bad experiences in the past at this point in the process. However, BJ Brooks was excellent and provided excellent and valuable information that allowed me to make good decisions. The only negatives involved what did not come with the car. In the online ad, floor mats were listed in the options section along with a number of items that clearly were included with the purchase. It was only after the sale was finalized that I found they were not included. There was also only key. I have never purchased a vehicle that had only one key so it never occurred to me to even ask. Again I did not realize it until after the sale was finalized. Had I realized in time, I would have made it part of the deal. I was offered a 10% discount if I want to purchase them in the next 30 days. I guess I will put that down to lesson learned, but it really took some of the shine off what was otherwise a terrific experience. Just an observation--in my opinion the Haley Toyota website is less user friendly than some of their competitors and at least one other Haley dealership (Volvo of Midlothian). More

Terrible Experience The salesperson was not a fan of haggling and intensely pressured me into buying a car. During the latter, he became increasingly rude and abrasive. The salesperson was not a fan of haggling and intensely pressured me into buying a car. During the latter, he became increasingly rude and abrasive. More